This document discusses various tools and concepts for collaboration, communication, and group support systems. It covers synchronous and asynchronous collaboration tools, principles of group decision support systems and electronic meeting systems, factors for successful implementation, and emerging collaboration tools like wikis. Specific products mentioned include GroupSystems, Lotus Notes, and collaborative planning tools like CPFR.

1. Collaboration, Communication and Group Support Systems Very effective computerized methods have evolved to support the complex situations and different settings of work groups . YLER

2. Collaboration, Communication and Group Support Systems 1. Concepts and Proccess of groupwork 2. Support fo IT-based collaboration and communication. 3. Principles and Capabilities of groupware and group support systems (GSS) 4 . Products and tools for GDSS/GSS and Successful Implementation 5.Emerging Collaboration Tools: From VoIP to Wikis 6. Collaborative Efforts in Design, Planning And Project management

3. 1. Concepts and Proccess of groupwork Characteristic of Groupwork Gains and Losses

4. CHARACTERISTICS OF GROUPWORK A group perforsms a task can be permanent or temporary can be at one managerial level or can span several levels Group memebers may be located in different places may work at different times may work for different organizations.

5. CHARACTERISTICS OF GROUPWORK There can be synergy (leading to process and task gains) or conflict in groupwork. be gains and/or losses in productivity from groupwork The task may have to be accomplished very quickly It may be impossible or too expensive for all the team members to meet in one place

6. Vista completa en: http://www.xmind.net/share/yeimylorena/gss-gdss/

7. 2. Supporting Groupwork With Computerized System Groupware Time/Place Communication Framework Synchronous and Asyncronous Products Synchronous Vs Asyncronous

8. 2.1 GROUPWARE Can support decision making directly: e. generating creative solutions to problems indirectly: e. e-mail prog, chat rooms, IM, teleconferencing. Provide a mechanis for: to share opinions, data, information, knowledge... Computing tecnologies support depending of work occurs purpose of group the task the time/place

9. 2.3 Synchronous and Asyncronous Products Built-in e-mail, messaging system Browser interface Joint Web-page creation Sharing of active hyperlinks File sharing (graphics, video, audio, or other) Built-in search function() Workflow tools Use corporate portals for communication, collaboration and screens Electronic decision rooms Peer to peer networks

10. 2.4 Synchronous Vs Asyncronous Instant messaging Video,Video & multimedia conferencing Shared & smart white board Instant video Brainstorming Polling (voting) and Other decision support (consensus builder, scheduler) Workspaces Thread discussions User can receive/send e-mail, SMS

11. Resources Links Asynchronous Products (Sharing and Storing documents) vignette.com groove.net Virtual Meetings (online meeting and presentations) webex.com gotomeeting.com Real time collaboration (training and customer support) WebEx.com

12. 3. Principles and Capabilities of groupware and group support systems (GSS) Group Decision Support System GDSS Support GSS Electronic Meeting System (EMS) Facilities for GDSS

13. 3.1 Group Decision Support System Concept : Is an Interative computer-based system that facilitates the solution of semistructured and unstructured problems by a group of decision makers Goal: improve the productivity of decision-making meetings , either by speeding up the decision-making process , by improving the quality of the resulting decision, or both.

14. 3.2. GDSS also Support Structure to the planning process -> group on track Unstructured techniques and methods -> idea generation External and stored information -> easy access asynchronous procomputer discussion -> parallel processing information

15. Any combination of hardware and software that enhances groupwork either in direct or indirect support of decision making 3.3 GSS

16. 3.4 Electronic Meeting System (EMS) Support anytime/any place meeting. Communication Planing of a meeting Idea generation Problem solving Issue discussion Negotiation Conflict resolution Is a form of GSS Collaborative Group activities such document preparation document sharing Desktop videoconferencing

17. 3.5 Facilities for GDSS - deploy GDSS/GSS technology 1. In a special-purpose decision room (EMR) 2. Using a multiple-use facility, and 3. Internet or intranet-based groupware Lotus Notes, Groove WebEx, PlaceWare, GroupSystems, NetMeeting GSS session success depends of quality, activities, and support of facilitator

18. 4. Products and tools for GDSS/GSS and Successful Implementation Organizing a GDSS session. GroupSystem's major products Sucess factors of GDSS/GSS. How create a collaborative culture Implementation Issues of GDSS/GSS

19. 4.1 The Standar GSS Process 1. Idea Generation 2. Idea Organization 3. Priorization 4. Additional idea generation Some meetings are oriented toward decision making . Others are exploratory in nature and are focused on generating ideas to pursue in follow-up meetings or individual work.

20. 4.2 GROUPSYSTEM PRODUCTS Structure of GroupSystem for Windows

21. GSS must demonstrate cost saving, either throught a more effective and efficient meeting process or throught reduced travel cost. Tangible result are necesary, but not sufficiente; a collaborative culture is necessary 4.3 GSS Sucess Factors Organizational commitment An excutive sponsor User involment and training A user-seductive interface Organizacional culture

22. 4.4 Crafting a Collaboration Culture Steps for create a work enviroment that support collaboration acording Agrew (2000): 1. Know what you want 2. Determinate resource constraints 3. Determinate what technologies can be used to overcome resource constraints. When all is determinated, is necessary to set up group sessions with good faciltitation to guide and train the participant in the tools used.

23. 4.5 Implementation Issues for Online Collaboration (I) to connect business partners, and organization needs oan effective collaborative enviroment Lotus Notes/Domino or Cybozy Share 360 (cybozu.com) to connect collaborative tools with file management products on an organization's intranet. wiredred.com eRoom server (software.emc.com)

24. 4.5 Implementation Issues for Online Collaboration (II) automatic language transaltion Transclick.com to create a truly collaborative enviroment, protocols are needed for easy integration of different applications and to standardize communication WebDAV Web Distributed Authoring and Versioning protocol (webdav.org)

25. 5. Emerging Collaboration Tools: From VoIP to Wikis VoIP and its advantages Collaborative workflow wiki and wikilogs collaborative hub corporate (enterprise) portal

26. 5.1 Voice Over IP Refers to communications systems that transmit voice over Internet Protocol (IP) - based networks. Corporations are moving to Internet stantard - to cut cost - boost efficiency - to combinate voice and data pc.telephone.com

27. 5.2 Collaborative Workflow Refers to software products that address project oriented and collaborative types of processes. The goal of collaborative workflow tools is to empower knowlge workers. The focus of an enterprise solution for collaborative workflow is on allowing workers to communicate, negotiate, and collaborate within an integrated environment.

28. 5.3 WIKIS Is a piece of server software available in a Web site that allows users to freely create and edit Web page content, using any Web browser It is especially suited for collaborative writing. What is a wiki blog (bliki)? Wikilog

29. 5.4 Collaboration Hub One of most popular forms of B2B e-commerce is the collaboration hub, whic is used by the members of a supply chain to help improve effectiveness between manufacturing companies, their suppliers, and contract producers by reducing inventory, improving flexibility increasing supply-chain transparency through the internet.

30. 5.5 Collaborative Networks In an collaborative network partners at any point in the network can interact with each other, by passing traditional partners. Interaction may occur among several manufactures or distributors, as well as with new players, such as software agent that act as aggregators, B2B exchanges, or logistics providers.

31. A corporate (enterprise) software A corporate (enterprise) software: is a gateway to a corportate Web site that enables communication, collaboration, and access to company information. Provide a single point of access to information and applications available on the Internet, extranets of a specific organization.

32. 6. Collaborative Efforts in Design, Planning And Project management CPFR VMI Project Management

33. 6.1 Collaborative planning, forecasting, and replenishment (CPFR) is an industry-wide project in which suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods whend they need them. The CPFR Process

34. 6.2 Vendor-Managed Inventory (VMI) A means of optimizing Supply Chain performance in which the manufacturer is responsible for maintaining the distributor's inventory levels. The manufacturer has access to the distributor's inventory data and is responsible for generating purchase orders.

35. VMI models Under the typical business model: When a distributor needs product, they place an order against a manufacturer. The distributor is in total control of the timing and size of the order being placed. The distributor maintains the inventory plan. Vendor Managed Inventory model: The manufacturer receives electronic data (usually via EDI or the internet) that tells him the distributor's sales and stock levels. The manufacturer can view every item that the distributor carriers as well as true point of sale data. The manufacturer is responsible for creating and maintaining the inventory plan. Under VMI, the manufacturer generates the order*, not the distributor.

36. 6.3 Project Manager Developing large-scale projects requires collaboration of a large number of units and individuals inside and outside an organization. Effective and efficient communications and collaboration is a must. Online project management lets you collaborate with project resources, manage project users, analyze risks, assign tasks, coordinate schedules and make your project a success from anywhere in the world. These project management apps are here to save you time, but they can also be very time-consuming and not intuitive. If you have a team who works with you remotely, then this is the right choice.

37. Project Management and Collaboration Tools

38. 7. Creativity. Idea generation and Computerized Support

39. Creativity Creativity is a complex concept that is used to generate altenative courses of actions in decision making. Creativity can be learned and fostered with good managerial techniques and a supportive enviroment. Idea generation (i.e., electronic brainstorming) allow participants to generate and share ideas simultaneous and anonymously Creative software programs use association and "thinkin outside box" to trigger new concepts

40. Resources Links Vendors of collaborate workflow applications Lotus EpicData FileNet Action Technologies

41. CONCEPTS GDSS : Predecessor of GSS, provide direct support to decision meetings, ussually in a face- to face setting. Workgroup: When people work in groups, they perform groupwork Groupware : Computerized tools developed to provide group support

42. CONCEPTS RTC : Real time collaboration, tools being used in distance training, product demonstration, customer support, e-commerce and sales application EMS: Electronic Meeting System, is a form of GSS.Support anytime/any place meeting. Corporate (Enterprise) portal Vendor-Managed Inventory (VMI)

43. Bibliography Turba, et al. Decision Support and Business Intelligence Systems. s.l. : Prentice Hall, 2007.