Rajesh Mishra has over 13 years of experience in food and retail operations management. He is currently an Assistant Store Manager at Avenue Supermarts Ltd., where he is responsible for various tasks including setting and achieving sales objectives, ensuring proper staffing and inventory levels, and customer service. Previously, he held roles such as Area General Manager at United Restaurants Ltd., where he oversaw business operations and customer satisfaction, and Restaurant Manager, where he managed a staff of 30 and was responsible for the restaurant's financial performance and statutory compliance. He aims to utilize his expertise in operations and management for an organization's growth.

1. Mo : 08511119399 E-Mail:rajeshmishra373@gmail.com
PERSONAL SUMMARY:
 Optimum utilization of my experience in the core areas of food & retail industry and work for the
growth of the organization and thereby ensuring personal growth.
 To obtain a responsible and challenging position which will enable me to apply my strong
organization, interpersonal and analytical skills for the growth of the organization, management
and myself.
 Seeking opportunities where I can put into my expertise of Business Operations and
Management for optimum benefits of the company
 Excellent guest relations skills especially in creating "special touches" and resolving Guest
concerns
 Track record of huge successes at assisting, coordinating, directing and providing training for
food service personnel to perform their functions in a safe and efficient manner
 Plays a key role in boosting business development by optimizing food and beverage sales
 Great ability to ensure professional, positive employee attitude and attentiveness Exceptional
ability to promote good employees through feedback and excellent training
CAREER CHRONOLOGY:
Avenue super marts ltd. Assist. Store Manager [SEP- 2015 – Till Date]
 Set & Achieve the sales objective
 Develop, Communicate & Monitor sales plan to achieve the targets
 Ensure Floor is set as per Planogram for smooth functioning of the store
 Ensure manpower availibilty at all times with Planning & Development
 Ensure merchendise is stacked properly for customers at all times
 Communicate, maintain, replenish the Visual Merchendise plan
 Interface between Housekeeping & maintainance
 Inventorey Management - Track top 5 styles in every sub department
 Provide feedback to merchandiser
 Ensure prompt customer service
 Team Management
 Identify training and Development Needs of Subordinates
 Competition Survey
 Shrinkage Control.
 Supervisory role managing not less than 30 persons. Should have handled team of 180 - 200
team members.
 Vendor Management
 cluster management
 QA & QC
 Business Development
 Stock checking
241 to 243,1st floor, Gujarat
housing society, Chikhali road,
kanpura, vyara, Dist-
tapi,gujarat-394650
Rajesh Mishra
OperationProfessional

2.  Inventory Control
 Pilferage Control
United Restaurants Ltd. Area General Manager [JAN- 2011 to AUG-2015]
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 Implementation of business measures, new guideline or strategies.
 Jointly with other department heads especially senior business managers.
 Operations managers work to improve the working environment and business processes of a
company.
 Aim to strengthen client relationships and ensure the successful continuance of business
operations.
 Operations managers perform a number of functions to achieve their objective.
 Provide feedback, training, and other team development exercises.
 In customer service, these managers ensure that the staff members they recruit are quality and
customer oriented.
 Work hard to ensure client satisfaction and consistent growth in revenue.
 Functions of an Operations manager may include
 Conduct office management tasks
 Ensure safety regulations are adhered to Implement measure to provide motivation for
employees
 Oversee customer service departments and assess that they are meeting customer satisfaction
goals
 Prepare, revise and submit reports, budgets and other documentation
 Dialogue with clientele about customer service issues or queries
 Communicate information to the departments filtered for management
 Perform training sessions
 Implement quality management and regulatory compliance strategies
 Review customer reviews and customer related statistics
United Restaurants Ltd. Restaurant Manager [NOV- 2009 – DEC-2010]
Responsible for the smooth functioning of Store.
 Proper focus on achieving sales targets.
 Report to Area General Manager (Gujarat).
 Handled the staff of 30 people (3 assistant managers).
 Taking care of Inventory management.
 Taking care of Store Sales, Operation as well as EBIDTA of store.
 Monthly MIS reporting.
 Controlling food cost as per the budget.
 Looking after Indenting, procurement, quality assurance, portion control, daily costing, monthly
costing, and consumption report and cost control.
 Preparation of Daily Progress Report.
 Controlling food cost as per the budget.
 Allocation duties to staff.
 Taking care of statutory compliance of property like P.F. & E.S.I.C.

3.  Taking care of compliances of property like taking new or renewal of Food & Drugs license, no
objection certificate from government authorities like commissioner of police & traffic, Labor
license & Shop & Establishment licenses Etc…
 Interviewing new people & to recruit them for operational requirement if any.
 Looking after Manpower cost & other P&L cost to make Store more profitable.
 Sales building activities and maximizing profit.
 Projecting initial monthly P&L; Assisting with control of all line items; responsible for designated
line items.
 Holding controllable P&L line items within budget and reconciling the monthly P&L and
determining store profit opportunities.
 Giving input on staff performance reviews.
 Looking after the new Business opportunity by maintaining customer relation & cost controllable
for the store.
 Providing and conducting training activities of the staff about Hospitality, Customer Care and
Satisfaction and how to interact with Customers.
 Handling Customer Queries and to give them total customer satisfaction by providing there all
need within a timeline.
 Interact with customers and to provide them good quality food and service.
 Looking after branding & signage of USPIZZA.
 Maintaining daily, weekly & monthly sales & consumption reports & discussing variance report if
any with team to make sure all controllable are within budget.
 Hiring & Hunting new vendors/suppliers & negotiating good rates & quality to make sure to
achieve more profit & quality standards of materials.
 Taking care of daily Administration activities of stores.
 Maintaining S.O.P of the entire food product.
 Cost controlling and minimize wastage by inventory of stock
 Maintain all the tolls and machinery in proper working condition.
 Training to follow S.O.P and increase the product knowledge.
 Conducting off the job training and assigning task.
 Plan strategy for achieving sales target.
 Have achieved Sales Target with proper LSM strategy.
 Preparing Profit/Loss account in Month end.
 Conducting New Product Training Class when ever required to follow SOP Of product
 Apart from day to day operation I give more emphasis on team development to Train Hard and
Fight Easy slogan of US PIZZA have train team members to clear their exams level of
management. Major People Development is as under :-
1. Chetan Giri from Training Ace to Associate Manager
2. Anupam Rajput from Associate to Senior Asst Manager 2 level of Exams
3. Neeraj thakur from Team Leader to Training Ace
4. Yogesh Hari from Training Ace to Associate Manager
5. Vikas Pandey from Team Leader to Training Ace.
6. Wajid Sheikh from Asst Manager to Store Ready Manager
 Apart from above people development many internal team members promotions and have
developed team toward one goal and target
 Have set up new store in Surat with 35 new team mates
United Restaurants Ltd. Assistant Manager [May- 2008 –Nov-2009]
Responsible for the smooth functioning on behalf Of restaurant manager.
 Experienced of leading a team which helps me to become a better leader.

4.  Expertise in shift running managing production, service and shift management ( Primary Systems
of US Pizza)
 Apart from that handled Support systems Training , Crew Scheduling, Food Safety, Safety &
Security
 Currently on MDP 3 taking care of Internal Communication of Restaurants, Business Planning
(Bringing Business for the company through Bulk orders, B’day Parties, Creating Hype of New
Promotions among Team Members.) and Taking Care of advance People Practices.
 Possesses excellent communication skills, working in real life situations ,good in interacting
Handling guest
 Complaints using five step recovery processes.
 People are the personal assets for any company handling people practices which has been the
 Core part of the organization:
 Ensuring that new employee should be aware of the policies, procedures and set standards of the
company during the initial orientation.
 Ensuring that new employee has been getting the world class training which has been told to
him/her during the initial orientation.
 Practicing good HR skills and hygiene practices.
 Provide a safe, comfortable environment.
 Value Diversity.
 Handling Inventory system: Controlled inventory levels to meet operational demand and cost-
effectively procured supplies
 Daily Tasks: Handling Cash, Sum sheet, Manual and System Filing Tracking.
 Do Weekly, MOM, and EOM analyzing Restaurant progress in terms of FCC (Food Controllable
Cost).
 Analyzing utilities for the month, crew and Management accrual and Distribution cost. Closely
monitored and forecasted food and labor costs to optimize bottom-line profits.
 Perform tasks keeping in mind their impact in terms of profit/loss on the company. Building strong
guest relations leading to repeat business, referrals, and client retention.
United Restaurants Ltd. Shift Manager [SEP- 2007 – May-2008]
Responsible for the smooth functioning of Shift
 Ensured the highest cleaning standards are met
 Provided superior customer service to guests
 Consistently provided the highest standards of service, cleanliness & hygiene and food
quality
 Perform functions as required of another position within area of responsibility for the purpose
of providing overall coverage of counter service
 Responsible for sending daily reports
 Responsible for taking weekly inventory
 As a part of Training, worked in all Departments
 In Food & Beverage department trained for food handling, food & Beverage serving, Up
selling
 In Front Office Department been trained for handling guest inquiries, and etiquettes while
talking guest etc
 In Food Production learned to prepare Basic Indian curries
 In Housekeeping learned about all kind of cleaning agents/chemicals
 In Marketing And HR department learned, what is the main role and function of these
departments

5. CCAARREEEERR CCOONNTTOOUURR
Designation Held Location Year
Assistant store manager Surat 2015
Area General Manager Gujarat 2012
Tr. Area General Manager South Gujarat 2011
Restaurant Manager Surat 2010
Assistant Manager Surat 2009
Shift Manager Surat 2008
Café coffee Day, Operation Trainee [JAN: 2004 – SEP: 2007]
 Handled a total work force of 6 employees and their daily attendance
 Assigned routes for operation staff
 Interacted with Customers on their feedback & issues.
AAccaaddeemmiiaa
Qualification Year From Score
DE(Electrical) April – 2006 Mumbai University 49%
Technical Qualification: -
 Fundamental of Computer.
 Operating System (MS Dos, MS Windows)
 MS Office (MS Word, MS Excel, MS PowerPoint).
 I have completed my Caltech fresher certification course from Orion Caltech.
OTHER DETAILS
 Father’s Name : Sitaram Mishra
 Language Known : English,Hindi,Gujarati,Northen
 Blood Group : Ab+
 Nationality : Indian
 Present Address:241 to 243,1st floor, Gujarat housing society,Chikhali road,kanpura,vyara,Dist-
tapi,gujarat-394650
 Permanent Address: 241 to 243,1st floor, Gujarat housing society,Chikhali road, kanpura, vyara,
Dist- tapi,gujarat-394650
 Gender: Male

6.  Date of Birth: 1st June, 1985.
 Marital Status: Married
 References: Available on request
Declaration:
I hereby declare that the above information is true to the best of my knowledge and belief.
Place: Surat.
Date: ___________. Rajesh Mishra