This document summarizes how LeanIX software can help integrate enterprise architecture (EA) and IT service management (ITSM) tools by reducing data silos. Key points: - LeanIX uses an open API and out-of-the-box integrations to connect EA tools like itself to ITSM tools like ServiceNow for bi-directional data exchange. - The integration is certified by ServiceNow to ensure easy upgrades and support all ServiceNow releases. - LeanIX maps data between tools to provide a clear view from business capabilities to technical IT components. - LeanIX also aims to reduce manual effort by automatically documenting microservice dependencies from source code repositories using a developer-friendly YAML format.

1. EA meets ITSM
André Christ, Co-CEO LeanIX
Gartner EA & Technology Innovation Summit 2018

2. 55
Employees
> 120
Customers
2012
Founded
2
Offices
> 100%
Y-o-Y Growth

3. Software-as-a-Service for Enterprise Architecture
3

4. Gartner: Only 50 % of clients
have successful EA tool
implementations on first attempt
4

5. What are the critical hurdles?
5Source: Gartner, Samantha Searle 2018
Mismatch
with end-user needs
Incomplete or
inaccurate information
Unclear value prop
for continued investment
Data duplication
Data source conflict
Data collection issues
Outdated data

6. Root-Cause: Data still largely in Silos!
6
1

7. LeanIX is open to the ecosystem
7
Well documented API Out-of-the-box integrations Custom integrations
On Roadmap

8. 8

9. CIOs demand strategic and operational IT modernization
9
„In order to strategically transform the IT
landscape, I need a holistic overview with
business context“
„In order to ensure smooth IT operations,
I need an exact inventory of my IT
infrastructure, with all necessary details“
Strategic Roadmap
Operational Efficiency

10. LeanIX and ServiceNow complement each other
10
TOOL CATEGORY
STORED DATA
MAIN PROCESSES
KEY CAPABILITIES
• Enterprise Architecture (EA)• IT Service Management (ITSM)
• Exact configuration of
IT Infrastructure & Services
• Holistic overview of IT in
business context
• Help Desk
• Incident Management
• Change Management
• ...
• Processing of transactions and
workflows to avoid E-Mail
• Reflection of As-Is state
• Analysis and visualization of
dependencies to avoid Excel,
Visio & Powerpoint
• Forward planning
• Business Capability Planning
• Application Portfolio Management
• Data Compliance & Risk Mgmt (GDPR)
• ...

11. Bi-directional integration certified by ServiceNow
11
Discovered
SW & HW
ITSM CMDB
SAM Discovery
Standards • Bi-Directional data exchange
• Fully configurable by Admin
• Certified to ensure easy upgrades
• Supports all releases of ServiceNow
• Available via ServiceNow AppStore

12. 12

13. 13

14. Mapping between LeanIX & ServiceNow fully configurable
14

15. Clear data ownership from business to IT view
15
Service
Now
(ITSM)
LeanIX
(EA)
Business
Capability
Process
User
Groups
Interface &
Data Object
Application
Business
Service
Model
Category
Tech.
Stack
Asset
Configuration
Item
Product
Model
IT
Component
Architecture Stack Key Data Objects
Signavio
(BPM)
Business
IT

16. Root-Cause: DevOps is changing EA & ITSM
16
2

17. Automatic Documentation of Microservices
17
Source-Code Repository
Source code
Build Info
YAML-Metadata file
Continuous
Integration (CI)
Pivio
Client
Inventory
1
1 Dependencies from build system, e.g. uses Hibernate3, Java8, etc.
2 Automatically triggered, when a new release is created
3 Updates Information in Inventory
2 3

18. … based on open-source description format Pivio
18
• Developer-friendly
„YAML“ format
• Open-Source Client
and Server: pivio.io
• Automatically extracts
dependencies from
build system
• Easily extensible for
more build-systems

19. Root-Cause: Too much effort to connect the dots
19
3

20. How can we reduce manual effort and increase quality?
20
Application 1
Classification by Business CapabilitiesApplications
Application 2
Application 3
Application 4
Application 5
Application 6
Application …
Application 1
Application 1
Application 2
Application3
Application 2
Application 4
Application 5
Application 6

21. The problem is huge across our customer base
21
Business Capabilities
Average: ~ 120
User Groups
Average: ~ 100
Applications
Average: ~ 600
100 x 120 =
12.000 cells
Average Size of the matrix
100 x 120 x 600 =
7.2 mio
Potential allocation decisions
7.2 mio x 5 sec =
416 days
Effort at 5 sec per decision

22. 22
Available in
Q3/2018

23. Wrap-Up
23
Break Up
Silos
Embrace
DevOps
Let the Dots
Connect

24. Find out yourself why leading brands trust in LeanIX
24
Industrials &
Manufacturing
Financial &
Insurance Consumer
Energy &
Materials Pharma
Logistics
Travel
Tech, Media &
Telecoms
30
Day Free
Trial

25. Thank you!
@christ_andre | www.leanix.net