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Roel Boiten, DevOps Consultant Quint Technology
Andreas Prins, VP Product Strategy XebiaLabs
Building the Bridge Between ITSM and CI/CD
and How Four Trends in IT Increase This Need
2
Housekeeping
▪ This webinar is being recorded
▪ Links to the slides and the recording will be
made available after the presentation
▪ You can post questions via the GoToWebinar
Control Panel
3
Meet Your Presenters
Andreas PrinsRoel Boiten
DevOps Consultant
Quint Technology
VP Product Strategy
XebiaLabs
4
Our services
5
Hundreds of Companies
deliver software with
XebiaLabs
XebiaLabs DevOps Platform
providing intelligence, automation and control
across the entire software delivery process
Shift to
the Cloud
Migrate to
Containers
Connect all
Pipelines
Connect
CI/CD &
ITSM
Improve
Governance
& Security
SCALE DEVOPS ACROSS THE ENTERPRISE
6
Topics for today
▪ The promise of DevOps and the gap in implementation
▪ Trends and movements in the market that drive the need for a
connected process
▪ Product demo
▪ The integration between XL Release and ServiceNow
7
The promise of DevOps
 Deliver software better, faster, and
with less risk
 Reduce error-prone manual work
 Automate software delivery
 Eliminate bottlenecks and failures
 Increase visibility for everyone
involved in the release process
8
CI/CD and ITSM pipelines
request assess approve schedule implement monitor
plan code build test release operate
✘
9
The gap between CI/CD and ITSM
 Disconnects between IT and
business releases
 Frequent provisioning and
deployment activity
 Security and compliance
requirements
 Organizations need to automate
more than development activities
10
Trends driving the need to rapidly change your
DevOps approach
Increase in DevOps tools, complexity, and
faster business pace are driving the
need for more control
Everyone is moving to cloud – organizations
must keep pace to survive
“As Code” is the preferred way to manage
infrastructure and everything else
As DevOps grows across an org, so does the
need for collaboration and visibility
11
Features and user
stories connected from
code to
IT change tickets
12
Manual tickets updates
for CMDB and
Change management
eliminated
13
End-to-end
governance,
compliance, and
reporting automated
Demo
15
XL Release – ServiceNow integration drives
bi-directional connections
▪ Covers ITBM and ITSM functionality
▪ Each product supports features in the
other product
▪ ServiceNow plugin for XL Release is
available starting at version 8.6
▪ XL Release app for ServiceNow is
available starting at version 1.2
XL Release
ServiceNow
ServiceNow
app
Official
plugin
16
Drive actions from XL Release to ServiceNow
− Change requests
− Change tasks
− CMDB Applications
− Incidents
− Service requests
− Requested items
− Epics
− Stories
− Scrum tasks
XL Release
ServiceNow
ServiceNow
app
Official
plugin
▪ Update and find sprints
▪ Create knowledge articles
▪ Create, update, and find:
17
Drive actions from ServiceNow to XL Release
▪ Create a release based on a template
▪ Link XL Release to any ServiceNow task
▪ Retrieve current release status from XL Release
▪ Navigate to a linked release
▪ Leave a comment on the active XL Release task
▪ Close the active XL Release task
▪ Overview of all communications done
XL Release
ServiceNow
Official
plugin
ServiceNow
app
18
Key takeaways:
▪ A connected toolchain is crucial for a connected process
▪ Automation of repetitive manual tasks accelerates software delivery
▪ Fulfill the needs for auditing and compliance
Visit xebialabs.com to learn
more about the XebiaLabs
DevOps Platform
Thank you!
Visit quintgroup.com to
understand how we drive
DevOps adoption forward

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Build a Bridge Between CI/CD and ITSM w/ Quint Technology

  • 1. Roel Boiten, DevOps Consultant Quint Technology Andreas Prins, VP Product Strategy XebiaLabs Building the Bridge Between ITSM and CI/CD and How Four Trends in IT Increase This Need
  • 2. 2 Housekeeping ▪ This webinar is being recorded ▪ Links to the slides and the recording will be made available after the presentation ▪ You can post questions via the GoToWebinar Control Panel
  • 3. 3 Meet Your Presenters Andreas PrinsRoel Boiten DevOps Consultant Quint Technology VP Product Strategy XebiaLabs
  • 5. 5 Hundreds of Companies deliver software with XebiaLabs XebiaLabs DevOps Platform providing intelligence, automation and control across the entire software delivery process Shift to the Cloud Migrate to Containers Connect all Pipelines Connect CI/CD & ITSM Improve Governance & Security SCALE DEVOPS ACROSS THE ENTERPRISE
  • 6. 6 Topics for today ▪ The promise of DevOps and the gap in implementation ▪ Trends and movements in the market that drive the need for a connected process ▪ Product demo ▪ The integration between XL Release and ServiceNow
  • 7. 7 The promise of DevOps  Deliver software better, faster, and with less risk  Reduce error-prone manual work  Automate software delivery  Eliminate bottlenecks and failures  Increase visibility for everyone involved in the release process
  • 8. 8 CI/CD and ITSM pipelines request assess approve schedule implement monitor plan code build test release operate ✘
  • 9. 9 The gap between CI/CD and ITSM  Disconnects between IT and business releases  Frequent provisioning and deployment activity  Security and compliance requirements  Organizations need to automate more than development activities
  • 10. 10 Trends driving the need to rapidly change your DevOps approach Increase in DevOps tools, complexity, and faster business pace are driving the need for more control Everyone is moving to cloud – organizations must keep pace to survive “As Code” is the preferred way to manage infrastructure and everything else As DevOps grows across an org, so does the need for collaboration and visibility
  • 11. 11 Features and user stories connected from code to IT change tickets
  • 12. 12 Manual tickets updates for CMDB and Change management eliminated
  • 14. Demo
  • 15. 15 XL Release – ServiceNow integration drives bi-directional connections ▪ Covers ITBM and ITSM functionality ▪ Each product supports features in the other product ▪ ServiceNow plugin for XL Release is available starting at version 8.6 ▪ XL Release app for ServiceNow is available starting at version 1.2 XL Release ServiceNow ServiceNow app Official plugin
  • 16. 16 Drive actions from XL Release to ServiceNow − Change requests − Change tasks − CMDB Applications − Incidents − Service requests − Requested items − Epics − Stories − Scrum tasks XL Release ServiceNow ServiceNow app Official plugin ▪ Update and find sprints ▪ Create knowledge articles ▪ Create, update, and find:
  • 17. 17 Drive actions from ServiceNow to XL Release ▪ Create a release based on a template ▪ Link XL Release to any ServiceNow task ▪ Retrieve current release status from XL Release ▪ Navigate to a linked release ▪ Leave a comment on the active XL Release task ▪ Close the active XL Release task ▪ Overview of all communications done XL Release ServiceNow Official plugin ServiceNow app
  • 18. 18 Key takeaways: ▪ A connected toolchain is crucial for a connected process ▪ Automation of repetitive manual tasks accelerates software delivery ▪ Fulfill the needs for auditing and compliance Visit xebialabs.com to learn more about the XebiaLabs DevOps Platform Thank you! Visit quintgroup.com to understand how we drive DevOps adoption forward