Linium is a global consulting firm that helps enterprises achieve digital transformation through enterprise service management, IT operations management, business management, custom application development, and other cloud-based consulting domains. It provides strategies, implementations, adoption services, extensions and support, accelerators, on-demand development, and training to help modernize clients' structures, cultures, talent, technologies, processes, and metrics. Sample case studies describe journeys undertaken with Whirlpool, Dell, and UNOS to streamline service delivery, implement management platforms, and rebuild portals to better serve customers.

1. ABOUT LINIUM
Journey to the Modern Digital Enterprise
© Linium 2017 – All Rights Reserved.
Confidential and Proprietary.Questions? Contact us: 518.689.3198 | optimize@linium.com

2. WHO IS LINIUM?
ENTERPRISE SERVICE
MANAGEMENT
IT, Human Resources,
Customer Service, Finance,
Marketing, Sales,
Communications, Legal,
Facilities
IT OPERATIONS
MANAGEMENT
Discovery, Service Mapping,
Event Management,
Orchestration
BUSINESS
MANAGEMENT
IT Governance, Risk and
Compliance, Project Portfolio
Mgmt., Demand Mgmt.,
Resource Mgmt. Vendor
Mgmt.
CUSTOM APPLICATION
DEVELOPMENT
Ideation, Customer/Franchise
Onboarding, Patient &
Healthcare Management
ENTERPRISE PLANNING &
ANALYSIS
Planning, Budgeting &
Forecasting, Close
Consolidation & Reporting
FINANCIAL SERVICES
Risk & Finance, Regulatory
Change, Lending Services,
Innovation Services
RECRUITING & HUMAN
CAPITAL
Direct hire, Temp to Hire,
Temp & Contract, Recruitment
Process Outsourcing
OFFICE LOCATIONS: ALBANY l NEW YORK l CHARLOTTE l LONDON

3. FAST FACTS
Globally recognized
firm with over 16 years
of experience in
consulting, recruiting
and managed services
Named a leader by
Forrester Research, Inc.
in The Forrester Wave™:
North American ITSM
Implementation
Services Providers, Q2
2014
Trusted ServiceNow
Partner
Named a High
Performer & Leader in
Innovation by HfS
Research
Customer Satisfaction
Score of 9.2 out of 10
spanning 2,200+
successful
engagements
Named to Inc. 500 l
5000 Fastest Growing
Private Companies 5
Years Running
Winner of the 2016
ServiceNow CreateNow
Hackathon Grand Prize
Winner & 2016
Innovation Category
Winner
Recognized as a Finalist
for Pink Elephant’s
Innovation of the Year
Award in IT Excellence
Recognized as a Finalist
for Pink Elephant’s
Innovation of the Year
Award in IT Excellence
Recognized as a Finalist
for Pink Elephant’s
Innovation of the Year
Award in IT Excellence

4. OUR APPROACH
STRUCTURE
The organizational blue print that serves as the
basis & foundation of a Modern Enterprise
CULTURE
The shared values, vision,
passion and beliefs that drive
behavior throughout the
modern enterprise
TALENT
The ability to attract,
recruit, retain & grow the
most innovative, agile and
modernized workforce
TECHNOLOGY
The systems, tools & platforms
that enable digital, consumable,
effective & efficient experiences
PROCESSES
The ways people work, act &
make decisions across the
enterprise
METRICS
Strategic, accurate, modern & real-time
measurements that drive businesses to
operate better, faster & smarter
CUSTOMER
We place our customer at the center of everything we
do to help you achieve digital transformation.

5. Grow It
Extend It
to the enterprise
Incident
Problem
Change
Knowledge
Self-Service
Request
Orchestration
Discovery
IT Catalog
Social
Mobile
Analytics
PPM
Mapping
ITFM
ITAM
Legal & Contracts
Administration
Field & Mobile
Facilities & Logistics
User Centric Growth Platform To Power The Modern Enterprise
Demand
Vendor
GRC
SAM
Marketing & Sales
Communications
Project Management
Training
ExecutiveHuman Resources Customer RelationsProduct Development
Customer OnboardingCustomer Analytics Customer ResolutionCustomer Demand
Innovate ItCustomer ApplicationsCustomer Services Customer SupportCustomer Ideation
Empowering The
Business
High Value
+ + +
Acquiring, Supporting
& Retaining
Customers
Extreme Value
+ + + +
Generating
Revenue Streams
Superior Value
+ + + + + + +
Mission Critical Custom
Business Apps/Services
That Empower Enterprise
Growth & Provide Elite
Support To Customers
Centralized Business
Services and/or Apps via
an Enterprise Portal
customer
Process
Keeping The
Lights On
Unseen Value
+
Custom
Apps/Services that
drive revenue or
seamlessly fulfill
customer needs
culturePeople
3 KEY SUCCESS FACTORS TO WORKING BETTER.
SMARTER. FASTER.
2
3
5
6
4
+ +
1
Delivering IT Services
and Products to the
Enterprise & Running
Operations
Govern It Mature ItBuild It Automate It Expose It
Platforms
MODERN ENTERPRISE

6. OUR CLOUD-BASED CONSULTING DOMAINS
ENTERPRISE SERVICE
MANAGEMENT
Change the way people work
across your enterprise from
IT, HR to Facilities and
beyond.
IT OPERATIONS
MANAGEMENT
Avoid the chaos by maturing
your service operations with
service delivery and
mapping.
BUSINESS
MANAGEMENT
Drive the quality of services
by modernizing how you
manage projects, demand,
compliance and vendors.
CUSTOM APPLICATION
DEVELOPMENT
Rapidly create powerful
business applications that
enable automation for your
users anytime, anywhere.
ENTERPRISE SERVICE
MANAGEMENT
CUSTOMER SERVICE
MANAGEMENT
IT OPERATIONS
MANAGEMENT
BUSINESS
MANAGEMENT
CUSTOM APPLICATION
DEVELOPMENT
HR SERVICE
MANAGEMENT
AUTOMATION OF
EVERYTHING DIGITAL BLUEPRINT

7. OUR SERVICES
STRATEGY &
ROADMAPPING
Organize and set the stage to
achieve modernization.
IMPLEMENTATION
Deliver actionable results to
bring your strategy to life.
ADOPTION & ACCEPTANCE
Involve stakeholders early in
the process.
EXTENSION & SUPPORT
Focus on getting the most out
of your investment.
ACCELERATORS
Rapid deployment solutions
designed with feature-rich
functionality.
DEV ON DEMAND
Consulting services designed
to meet your daily demand.
TRAINING
Onsite or remote training in
ITIL, Organizational Change
Management, and more.
USER INTERFACE DESIGN
Take your service portal from
bland to brand with proven
designs.
When you partner with Linium, we’ll show you how to leverage automation, revolutionize how you deliver services, and mitigate risk – all to reach the level of
modernization you need to achieve digital transformation.

8. SAMPLES
END VISION & ROADMAPS

9. SAMPLES
PORTAL USER INTERFACES

10. Grow It Layer
“One Whirlpool” initiative which focuses on delivering 5 star service
to all employees and be a trusted go-to IT partner to support the
development of customer-facing products and services.
Extend It Layer
Whirlpool is streamlining the delivery of services enterprise-wide,
starting with IT and HR.
Govern It, Mature It Layers
Implemented ServiceNow Project Portfolio Management and
Demand Management to take control of their complete project life
cycle.
CASE STUDY
THE WHIRLPOOL JOURNEY

11. Innovation Layer
Reselling Our “Art Of The Possible – Any Service. Any Where. Any
Time” With Our UX Portal & UX Platform To Their 250 Customers
Grow It Layer
Customer Onboarding and Customer Support
Extend It Layer
Implementing Their Own “Art Of The Possible” Service Portal to
Provide Their Employees with Any Service. Anywhere. Anytime.
CASE STUDY
THE DELL JOURNEY

12. Innovation Layer
Rebuilding their Organ Donor and Member Portal To Deliver Life as a
Service To Their External Customers – Organ Donors, Recipients,
Hospitals, Etc.
Grow It Layer
Changing the Way Their Own Employees Work in Supporting,
Processing and Automating “Life as a Service”
Build It, Automate It, Expose It
They’ve adopted and implemented the ServiceNow platform to drive
operational efficiencies for the business by IT and are looking to
continue that journey to the business
CASE STUDY
THE UNOS JOURNEY