The document discusses the advanced integration of LeanIX and ServiceNow, highlighting its benefits, use cases, and setup process. This integration allows for seamless management of enterprise architecture (EA) and IT service management (ITSM), improving operational efficiency and facilitating strategic decision-making. Key features include real-time data synchronization, lifecycle management of IT components, and an adaptable setup process.

1. LEANIX – SERVICENOW INTEGRATION
(ADVANCED LEVEL)
23nd November 2018
Christian Richter,
VP Customer Success @LeanIX

2. WIFI: Leanix Code: EAconnectdays

3. ServiceNow – LeanIX integration
3
Benefits / logic of integrating
ServiceNow with LeanIX
Use cases of the integration
How to setup the integration
Learning content of
this session

4. Agenda
4
Concept of ServiceNow Integration
Wrap-Up
ServiceNow in LeanIX

5. Certified Integration available in ServiceNow AppStore –
constantly updated for newest ServiceNow release
5

6. LeanIX is SaaS for EA with native ServiceNow Integration
6
Discovered
SW & HW
ITSM CMDB
SAM Discovery
StandardsMitigate obsolescence &
violations
Define Roadmaps &
Standards
Adopt modern
technologies faster
Software-as-a-Service (SaaS) for
ENTERPRISE ARCHITECTURE (EA)

7. CIOs demand strategic and operational IT modernization
7
„In order to strategically transform the IT
landscape, I need a holistic overview with
business context“
„In order to ensure smooth IT operations, I
need an exact inventory of my IT
infrastructure, with all necessary details“
Strategic Roadmap
Operational Efficiency

8. LeanIX and ServiceNow complement each other – seamless
integration to get best of both worlds
8
… is outstanding to store and
process millions of records in full
detail, mostly in a relational way.
… is excellent for collaboratively
maintaining interconnected information
and visualizing dependencies.

9. The strengths of both tools fit well to the specific processes
and requirements of each category
9
CORE CATEGORY
STORED DATA
MAIN PROCESSES
KEY CAPABILITIES
• Enterprise Architecture (EA)• IT Service Management (ITSM)
• Exact configuration of
IT Infrastructure & Services
• Holistic overview of IT in
business context
• Help Desk
• Incident Management
• Change Management
• ...
• Target Architecture & Roadmap
• Application Rationalization
• Technology Obsolescence
• ...
• Processing of transactions and
workflows to avoid E-Mail
• Analysis and visualization of
dependencies to avoid Excel,
Visio & Powerpoint

10. We bridge the gap between Business and Operations
10
Architecture Stack
• Communicate
• Translate
• Align
• Govern
Selected Integrations

11. Integration avoids data silos between EA and ITSM
11
Service
Now
Scope
LeanIX
Scope
Business
Capability
Process
User
Groups
Interface &
Data Object
Application
Business
Service
Model
Category
Tech.
Stack
Asset
Configuration
Item
Product
Model
IT
Component
Project &
Provider
Architecture Stack Key Data Objects

12. Use Cases & Benefits of LeanIX – ServiceNow Sync
12
The Technology Standard is set in LeanIX, this is reflected
in ServiceNow at the product model.
Hardware and software is configured or discovered via
SAM (software asset management) in ServiceNow.
Use Cases
Applications and lifecycles are managed in LeanIX and
synced to ServiceNow.
ServiceNow: the LeanIX application structure can be
leveraged. The business context supports operational
decisions.
LeanIX: IT components are discovered automatically.
The live data supports strategic decisions.
Based on the product models that are “in use” in
ServiceNow, IT Components in LeanIX are updated and
linked to Applications.
Based on the ServiceNow information, IT Components in
LeanIX are assigned to the correct Technical Stack.
2c Standards and roadmaps per IT Components are defined
in LeanIX (e.g. leading database) are synced to
ServiceNow.
2b
2a
1c
1b
1a
1) Technology Risk Management
2) Standards and Technology Roadmaps
Benefits

13. Agenda
13
Concept of ServiceNow Integration
Wrap-Up
ServiceNow in LeanIX

14. Applications are created and maintained in LeanIX –
all updates are transferred in real-time to ServiceNow
14

15. IT Components are automatically loaded from SN –
lifecycle information can be linked to Technopedia
15

16. IT Component Roadmaps allow to analyze the impact on
Applications – with full linkage to ServiceNow
16

17. Complex dependencies are broken down to information
relevant for Enterprise Architects
17

18. Setup of the integration is easy – attribute mapping can be
easily configured
18

19. The sync log gives full transparency about updates
19

20. Agenda
20
Concept of ServiceNow Integration
Wrap-Up
ServiceNow in LeanIX

21. Wrap-Up
21
Key takeaways
LeanIX – ServiceNow integration seamlessly connects EA and ITSM
to enable roadmap planning, technology risk management,
standards management, and to avoid data silos
Integration setup is easy, adaptable to multiple fact sheet types /
tables, and allows attribute mapping
For setting the integration up in a sandbox environment get in
contact with your Customer Success Manager

22. WIFI: Leanix
Code: EAconnectdays
Thank you!
Any questions?