Speridian is a global consulting company specializing in CX/CRM solutions with over 750 employees and 12 years of experience, recognized as one of the 'top 100 fastest growing IT services companies' by Inc. Magazine. Their services range from enterprise application modernization and custom application development to cloud solutions and business intelligence across various sectors including healthcare, finance, and public services. The company maintains regional offices in North America, the Middle East, Asia, and Africa, providing cost-effective and client-centric delivery with a focus on long-term customer partnerships.

1. Company Overview
Ahmed Hegazy
Presales Consultant
Ahmed.Hegazy@speridian.com

2. A Global
CX / CRM
Solutions
Consulting
Company
YEARS
12+
750
EMPLOYEES GLOBALLY
Ranked in the ‘Top 100
Fastest Growing IT
Services Companies’
by Inc. Magazine
167% 3-YR GROWTH
U.S MARKET
EXPERIENCE
MIDDLE EAST, ASIA, &
AFRICA EXPERIENCE
YEARS
10+
Company Overview

3. TAX CUBETAX CUBEFinancial Services
Healthcare
Technology &
Consumer Services
Serving Enterprises & Governments Worldwide

4. Travel/Transportatio
n
Real Estate
Telecommunications
Manufacturing
Serving Enterprises & Governments Worldwide

5. Public Sector North
America
Serving Enterprises & Governments Worldwide
Public Sector MEA

6. • Headquarters – Albuquerque, NM
• Offices in Washington DC, Portland OR, Miami FL, Irvine CA,
Mississauga Canada
• Regional Strength 300+ best in class talent
• Cost Effective Client Centric Delivery Flexibility
• Long Term Partnership with customers on Implementation and Support
Speridian in North America
Service Offerings
•Enterprise Application
Modernisation
•Custom application
Development
•CX / CRM Solutions
Design, Development &
Implementation
•Staff Augmentation
•Business Intelligence & Data
Warehousing
•SOA, Identity Management,
Enterprise Portal
Development
•Document and Content
Management Systems
•Business Consulting services
•Cloud Solutions and Services
•Managed Services
•Enterprise Mobility Solutions
Years
Regional
Presenc
e
12

7. •Regional Headquarters – Dubai, UAE
•Offices in Dubai, Pakistan, India
•Strong Alliances across the region
•Combined sub continental delivery strength of 450 +
•Cost Effective Client Centric Delivery Flexibility
•Long Term Partnership with customers on Implementation & Support
Speridian in Middle East, Asia & Africa
Years
Regional
Presenc
e
10
Countries of Experience
Service Offerings
•Enterprise applications
•Application modernisation
•Custom application
•Independent testing and
validation
• Managed applications
• Staff augmentation
• Enterprise intelligence
• SOA, enterprise portal and
middleware
• Business consulting services
• Cloud solutions and services
• Managed services and
outsourcing

8. Speridian Global Oracle Practice
BPS Licensing Oracle Certified Cloud Reseller Industry Accelerators Big Data & Analytics
CX Templates Upgrade Toolkits Testing Accelerators BI & Datawarehousing
Full Product Suites
CRM, SOA, IDM,
Full Lifecycle – DDI to M&O
Business and Technology
Consulting
RETAIL
TELECOMMUNICATIONS
PUBLIC SECTOR
PROFESSIONAL
SERVICES
HEALTHCARE
UTILITIES
FINANCIAL
SERVICE
REAL ESTATE
TRAVEL
MANUFACTURING
CONSUMER

9. Strategic SI Partnerships

10. • Design, Development & Implementation
• Maintenance & Operations
• IP 2014 & Open UI Upgrades
• Application Support and Hosting Services
• 300 + Siebel Certified Consultants
• End-to-end solutions for Siebel
implementations with options of on-
premise or Cloud implementations
• Strong presence across major verticals
• Referenceable customer base
• Siebel and Open UI Centers of
Excellence
Siebel Practice
CRM Business Intelligence SOA System Integration
Master Data
Management
Content Management Web Applications
• DC Government – Siebel Call Center Upgrade
• Health Fitness – Siebel Event Management Implementation
• Hawaii Integrated Eligibility Solution – DDI of Siebel, IDM, SOA and BI based
solution.
• Social Care & Minority Affairs – Abu Dhabi, UAE – Siebel Case Management and
Oracle E-business Deployment.
Recent Wins in Siebel
Service Offerings
Global Delivery Capability
Oracle Solution Offerings
Siebel CRM Practice
• North America
• Middle East & Africa
• India

11. Speridian Oracle CX Cloud Portfolio
 Extensive expertise with Oracle Sales, Marketing and CPQ Cloud
 Empowering Clients with Omni-channel strategy since inception
 Rich experience in CX Foundation solutions like Siebel MDM and Business Analytics

12. Cloud Enablement Journey-Map
Business
Technology
Align Strategy Design & Plan Build & Deliver Operate & Improve
Cloud Transformation Journey Stages
Engagement Levels
• Understand the
disruption
• Set strategy
• Identity the value
opportunities
• Set Roadmap
• Check feasibility
• Make informed
choice
• Business case
• Implement
incrementally
• Reduce time to
achieve business
value • Host and operate
• Continuous
Improvement
(2) Assess
(1) Explore
&Advise
(3) Enact
(4) Manage
CLOUD
CONSULTING
CLOUD IMPLEMENTATION
MANAGE CLOUD
SERVICE
 Empowers client to gain
visibility on the Cloud
Journey stages
 Business and technology
pillars are aligned
throughout the stages
 3-prong engagement
strategy with consulting,
implementation and
management services
Cloud Solution
Selected
Business IT
Alignment
Change
Adopted
Benefits
Realized

13. Public vs. Hybrid vs. Private Cloud Strategy
 Focus on transforming core processes
from legacy operational CRM
applications to Cloud
 Coexistence of On-Premise and Cloud
with Business Process Integration
strategy
 Optimized TCO and better control using
the best of both worlds
 Focus on healthcare vertical keeping
data control and security in mind
 Focus on dedicated secure
environments offered with predictable
hardware requirements that require
high availability, stability and
redundancy and must meet strict
compliance standards
 Currently offering SaaS and PaaS
solutions
 Data Center located in Northern VA
with DR in Oregon. Fully SAS70 Type II /
SSAE16 compliant with 99.999% uptime
 Focus on Oracle CX Cloud solutions for
Sales and Service Automation serving
industry domains such as healthcare,
travel, retail and manufacturing
 Alignment with Oracle CX Cloud product
strategy from a product stack
standpoint
 Investment in SaaS services and PaaS
extension applications for verticals
mentioned above

14. Service Cloud Practice
• Enterprise Consulting
• Implementation/Rollouts
• Upgrade
• Application Support and Maintenance
• RightNow CRM-Specialized
• Focus on RightNow CRM/Service Cloud
since 2012
• Strong presence across major verticals
• Referenceable customer base
• Team comprised of Oracle certified
administrators, architects and developers
with many years of RightNow experience
Service Cloud Practice
311 Solutions Healthcare Payer CTI Integration
Field Service Mobile
App
Healthcare Providers Others
• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia
• Siemens – Knowledge Management for Call Center users
• Church Pension Group – Service Cloud, NY, US
Recent Wins in Service Cloud
Service Offerings
Global Delivery Capability
Oracle Service Cloud Solution Offerings
Some of Our Clients
• North America
• MEA
• Asia-Pacific

15. Service Cloud Clients

16. Case Studies
• EBS to RightNow Migration.
• RightNow customized to support B2B and B2C business processes.
• Leveraging RightNow for Sales, Service and Marketing functions.
• Integration with Customer Data hub via SOA.
• Beachbody has received good feedback and awards at all Oracle events including Cloud World and Open World.
• Rebranded Customer Portal to enable mobile self service and internationalization.
• Automation in call center and business processes. Reduced significant call center volume with effective branding
and knowledge base design.
• Internationalization supporting multiple languages, automated redirection based on browser language and
customer flight details.
• Design light weight web pages to be accessed on flight without compromising on functionalities
• Reduced Call center volumes and improved Customer Self Service via chat.
• Enabled Marketing, Sales and Service modules.
• Customized CP for brokers for broker enablement, lead and opportunity generation, for members to request quote
and complaint management.
• Integrated RightNow CX with Online Insight and Benefit Align.

17. Case Studies
• Consolidate and configure RightNow CX to support knowledge base across 60 countries and 30+ languages,
leveraging Knowledge Foundation APIs.
• Custom functionality to bulk upload knowledge base articles mapping their unique business requirements.
• RightNow Knowledge base to support Siemens Global Call center.
• Custom knowledge base functionality to provide information to internal and external customers based on working
office operational hours.
• Configure RightNow CX (Service), Eloqua (Marketing), SRM (Social Cloud).
• Customized RightNow CX to support B2B and B2C processes.
• Integrate with Yardi (Lead and Sales Mgmt.) and ERP system.
• Leader in Ecommerce Retailer.
• Customized mobile solution to support customer self service integrated with order management
system.
• Customized RightNow CX solution for outreach functionality and customer feedback.
• RightNow CX integrated with Siebel CRM for sales and opportunities.
• Enable Customer Self Service for both Consumers and Dealers.
• Customizing knowledgebase articles to embed inline VIN searches by consuming client’s web service to validate
the VIN
• Proactive and Regular Chat configured to improve Customer self Service.

18. Speridian CX Service Mix
Professional Services Integration & Data Migration
•Implement RightNow CX and configure Sales, Service
and Marketing modules.
•Agent Desktop Configuration
•Customer Portal Configuration and Customization
•.NET Add-ins
•Business Process Automations & Analytics
•Custom Application development
•Integration with Other CRM applications
•Social community Integration
•Data Import/Export, Batch jobs
•Web Service Integration
•Integration with external applications using ETL tool.
•CTI Integration
Upgrade Services Support Services
• Upgrade from Classic to CP1 or CP2
• Upgrade from CP1 to CP2
• Migrate custom tables/functionality into Custom
Object model
• Modification in existing customization for forward
compatibility
• L2, L3 Support
• Onsite/Offshore model
• Product Configuration
• Analytics and Dashboard
• Customer Portal/Add-in Customization

19. Sales Cloud Practice
• Enterprise Consulting
• Fixed Service Offerings
• Implementation/Rollouts
• Managed Services
• Specialized in Sales, Marketing & CPQ Cloud
• Providing multiple Fixed Scope / Fixed Price
offerings
• Migration from Salesforce to Oracle CX solutions
• Consulting Services – Cloud Strategy & Roadmap
definition
• Growing Customer Base
Sales Cloud Practice
Healthcare Payer FSO Integration framework
Healthcare Providers Others
• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia
• EMAAR – Sales Cloud
Recent Wins in Service Cloud
Service Offerings
Global Delivery Capability
Oracle Sales Cloud Solution Offerings
• North America
• MEA
• Asia-Pacific

20. Implementation Fixed Service Offerings
Dependent on the Cloud Assessment Service
3 Levels based on Business Process Gap analysis and Configuration Effort
Preconfigured Demo’s for Standard Sales Enablement Processes
Timeline for SoW’s , Proposals and Demo : 1 Week

21. Oracle Knowledge Management
OKM Solution
Integrated with Rightnow or
Siebel
One-Stop Shop for
Implementation, Integration
& Support
OKM / Inquira

22. Enterprise Mobility Solutions
Mobilize
Field Service Mobile
Integrated with RightNow,
Siebel, OBIEE
Net new solution sell or upsell
licenses for Oracle
See www.speridian.com/mobilize

24. Joined-up Justice – An Overview
Federal Law Enforcement
Regional &Local Law Enforcement
Prosecution &
Public Defense
Courts
Corrections

25. justicealign Solution Mapping
justicealign®
components:
Investigative Case
Management
Courts Case Management
Content Management
Online Self Service Portals
E-Filing
Mobility
Calendaring
Analytics
Judge’s WorkBench™
Oracle Technologies:
Siebel Public Sector CRM
Siebel Tools
OBIEE
BI Publisher
Webcenter Content Suite
Weblogic
Policy Automation
MDM
Enquira
Endeca
E-Business Suite
Peoplesoft

26. www.speridian.com
Thank You