SlideShare a Scribd company logo
Cloud and on-premises delivery models
Innovation
Sources:
Miercom’s 2013 Performance-Verified certification for Customer Interaction Center™ 4.0 (contact center). Gartner’s 2014 Magic Quadrant for Contact Center Infrastructure, Leaders Quadrant. Software Magazine’s 2013 Software 500
(a ranking of the largest software and services providers in the world.)
Voice
Self-service
CRM and UC
Integrations
Multichannel
ACD
Outbound Dialing
Workforce
Optimization
Unified
Communications
Mobile
Business Process
Automation
Collections
Reporting
TM
1st
1st
1st 1st 1st
1997 2001 2002 2005 2006 2007 2009
All-in-one
platform
offering PBX,
ACD, IVR and
presence
Skills-based
routing of
calls, chats,
emails (MMQ)
Quality
monitoring
1st
SIP-
architected
IP contact
center suite
Speech-
enabled
IVR
Agent
scoring
Interaction
tracking
WFM
All-software
IP PBX
Screen
recording
SIP-based
predictive
dialing
SIP-based
multi-site
routing
Status sync to
Microsoft Lync
Automated
post-call customer
satisfaction surveys
IPCOMMUNICATIONS
Knowledge
base
Predictive
dialing
1998 1999 2003 2004 2008
1st
Communications-
based process
automation
Contact center
choice of
CaaS or
premise
2010 2011
Insurance vertical
solution
ARM vertical
solution
Real-time
speech
analytics
2012
Mobile
customer
service
SOLUTION BREADTH AND DEPTH
Cloud-based orders in 2013
were up 87 percent year-over-year
CaaS seat CAGR up 67 percent
(compound annual growth rate 2010 to 2013)
INTERACTIVE INTELLIGENCE
WHY
Miercom’s 2013
“Performance Verified” certification for
Customer Interaction Center™ 4.0
(Contact Center)
Positioned as a Leader in
Gartner’s Magic Quadrant for
Contact Center Infrastructure, Worldwide
(six consecutive years)
Software Magazine’s 2013
Global Top 500 Software and
Services Companies
(13th consecutive year)
EU/SWISS SAFE HARBOR
ISO 9001:2008
ISO 27001:2005
JITC
PCI DSS 2.0
SSAE16 SOC2 TYPE II
Certifications
OVER OVER
in more than
100 countries
in approximately
60 countries
87 67
2013
2012
$318.2M
$237.4M
Revenue Growth
$318.2 million
An increase of 34 percent
over 2012
1,900 GLOBAL EMPLOYEES
6,000
CUSTOMERS
OVER OVER
350
RESELLERS
In business since 1994,
backed by more than
COMMUNICATIONS IN THE CLOUD GROWTH
COMPANY ACHIEVEMENTS
AWARDS

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Why Buy from Interactive Intelligence?

  • 1. Cloud and on-premises delivery models Innovation Sources: Miercom’s 2013 Performance-Verified certification for Customer Interaction Center™ 4.0 (contact center). Gartner’s 2014 Magic Quadrant for Contact Center Infrastructure, Leaders Quadrant. Software Magazine’s 2013 Software 500 (a ranking of the largest software and services providers in the world.) Voice Self-service CRM and UC Integrations Multichannel ACD Outbound Dialing Workforce Optimization Unified Communications Mobile Business Process Automation Collections Reporting TM 1st 1st 1st 1st 1st 1997 2001 2002 2005 2006 2007 2009 All-in-one platform offering PBX, ACD, IVR and presence Skills-based routing of calls, chats, emails (MMQ) Quality monitoring 1st SIP- architected IP contact center suite Speech- enabled IVR Agent scoring Interaction tracking WFM All-software IP PBX Screen recording SIP-based predictive dialing SIP-based multi-site routing Status sync to Microsoft Lync Automated post-call customer satisfaction surveys IPCOMMUNICATIONS Knowledge base Predictive dialing 1998 1999 2003 2004 2008 1st Communications- based process automation Contact center choice of CaaS or premise 2010 2011 Insurance vertical solution ARM vertical solution Real-time speech analytics 2012 Mobile customer service SOLUTION BREADTH AND DEPTH Cloud-based orders in 2013 were up 87 percent year-over-year CaaS seat CAGR up 67 percent (compound annual growth rate 2010 to 2013) INTERACTIVE INTELLIGENCE WHY Miercom’s 2013 “Performance Verified” certification for Customer Interaction Center™ 4.0 (Contact Center) Positioned as a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Worldwide (six consecutive years) Software Magazine’s 2013 Global Top 500 Software and Services Companies (13th consecutive year) EU/SWISS SAFE HARBOR ISO 9001:2008 ISO 27001:2005 JITC PCI DSS 2.0 SSAE16 SOC2 TYPE II Certifications OVER OVER in more than 100 countries in approximately 60 countries 87 67 2013 2012 $318.2M $237.4M Revenue Growth $318.2 million An increase of 34 percent over 2012 1,900 GLOBAL EMPLOYEES 6,000 CUSTOMERS OVER OVER 350 RESELLERS In business since 1994, backed by more than COMMUNICATIONS IN THE CLOUD GROWTH COMPANY ACHIEVEMENTS AWARDS