CRMIT is a pioneer in SaaS-based customer experience solutions and Oracle Cloud technologies with over 800 person-years of experience. They have over 200 certified consultants, 175 successful CRM deployments across 20 countries, and 3000+ users of their CRM++ applications for accelerated deployments. CRMIT provides SaaS-based solutions including Oracle Fusion CRM, Oracle RightNow, and their own CRM++ applications to industries such as manufacturing, telecom, healthcare, high tech, and more.
Sentri's Microsoft dynamics CRM presentationSentri
The document discusses Microsoft Dynamics CRM 2011 and how it enables productivity through integrated business technology. It highlights key capabilities of Dynamics CRM 2011 like the sales conversation features that help improve sales efficiency and effectiveness through familiar Outlook-like experiences, real-time filtering and conditional formatting for instant lead scoring, Excel export/import for improved data quality, and team ownership for better team selling. The document also discusses the extended CRM conversation and how Dynamics CRM leverages the flexible xRM framework to track additional relationships and assets.
This document provides an overview of a roundtable discussion on unified communications. The discussion covered topics such as UC feature overview, enterprise voice integration with standalone systems or legacy PBXs using SIP, session border controllers and gateways, endpoint options, deployment planning, and a demo of the envisioning center UC capabilities. Cost savings and environmental benefits of UC through reduced travel, real estate needs, and energy usage were also mentioned.
Rev 5 Sap Mobility Conversation 06.9.2012DJ EVERETTE
The document discusses SAP HANA in-memory processing technology and how it can be combined with cloud computing and SAP mobility solutions to provide competitive advantages. It proposes a market-focused cloud solution that uses these technologies along with big data and a patented process to create a listening, creative and responsive global enterprise with a single integrated approach focused on the customer. The solution aims to deliver faster and more efficient end-to-end cost reductions, closer customer satisfaction and leverage of business information for better decisions.
Microsoft Dynamics CRM 2011 provides a feature-rich sales force automation module and strong business intelligence tools. However, its marketing and customer service modules lag behind, and it takes a lowest common denominator approach to mobile CRM. Dynamics offers flexibility in deployment options and high integration with other Microsoft products, but lacks innovation in areas like social and mobile CRM compared to smaller competitors.
CRMnext is a comprehensive customer relationship management solution that enables companies to efficiently manage customer-facing operations like sales, marketing, and customer service. It centralizes customer data to provide a single view of customers and allows for seamless sharing of information across departments. CRMnext offers integrated reporting and analytics capabilities to provide actionable business intelligence that can help increase revenues. The unique architecture ensures companies can benefit from a CRM solution without operational hassles.
The Most Important Online CRM and Social CRM Apps - InfographicGetApp
This infographic locates some of the most important solutions in CRM and Social CRM on a map and uses publicly available information to explain how they vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.
Sentri is an expert in Microsoft technologies like SharePoint, Dynamics CRM, and Office 365. They offer strategic consulting, implementation, and managed services. Sentri has won multiple Microsoft Partner of the Year awards for their work. They provide solutions across infrastructure, security, collaboration, and cloud computing using Microsoft platforms.
Features best practices and resources for designing and deploying contact management solutions. If you like this deck and want to see a live event, go to www.quilogy.com/events.
Sentri's Microsoft dynamics CRM presentationSentri
The document discusses Microsoft Dynamics CRM 2011 and how it enables productivity through integrated business technology. It highlights key capabilities of Dynamics CRM 2011 like the sales conversation features that help improve sales efficiency and effectiveness through familiar Outlook-like experiences, real-time filtering and conditional formatting for instant lead scoring, Excel export/import for improved data quality, and team ownership for better team selling. The document also discusses the extended CRM conversation and how Dynamics CRM leverages the flexible xRM framework to track additional relationships and assets.
This document provides an overview of a roundtable discussion on unified communications. The discussion covered topics such as UC feature overview, enterprise voice integration with standalone systems or legacy PBXs using SIP, session border controllers and gateways, endpoint options, deployment planning, and a demo of the envisioning center UC capabilities. Cost savings and environmental benefits of UC through reduced travel, real estate needs, and energy usage were also mentioned.
Rev 5 Sap Mobility Conversation 06.9.2012DJ EVERETTE
The document discusses SAP HANA in-memory processing technology and how it can be combined with cloud computing and SAP mobility solutions to provide competitive advantages. It proposes a market-focused cloud solution that uses these technologies along with big data and a patented process to create a listening, creative and responsive global enterprise with a single integrated approach focused on the customer. The solution aims to deliver faster and more efficient end-to-end cost reductions, closer customer satisfaction and leverage of business information for better decisions.
Microsoft Dynamics CRM 2011 provides a feature-rich sales force automation module and strong business intelligence tools. However, its marketing and customer service modules lag behind, and it takes a lowest common denominator approach to mobile CRM. Dynamics offers flexibility in deployment options and high integration with other Microsoft products, but lacks innovation in areas like social and mobile CRM compared to smaller competitors.
CRMnext is a comprehensive customer relationship management solution that enables companies to efficiently manage customer-facing operations like sales, marketing, and customer service. It centralizes customer data to provide a single view of customers and allows for seamless sharing of information across departments. CRMnext offers integrated reporting and analytics capabilities to provide actionable business intelligence that can help increase revenues. The unique architecture ensures companies can benefit from a CRM solution without operational hassles.
The Most Important Online CRM and Social CRM Apps - InfographicGetApp
This infographic locates some of the most important solutions in CRM and Social CRM on a map and uses publicly available information to explain how they vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.
Sentri is an expert in Microsoft technologies like SharePoint, Dynamics CRM, and Office 365. They offer strategic consulting, implementation, and managed services. Sentri has won multiple Microsoft Partner of the Year awards for their work. They provide solutions across infrastructure, security, collaboration, and cloud computing using Microsoft platforms.
Features best practices and resources for designing and deploying contact management solutions. If you like this deck and want to see a live event, go to www.quilogy.com/events.
Vendor Landscape: CRM Suites for SmallEnterprises
Adopt a dedicated Customer Relationship Management (CRM) suite for
integrated automation of sales, marketing, and service processes. Be sure
you don’t cut corners when it comes to social media, it’s today’s true market
differentiator.
iRelate BV is a certified Microsoft CRM partner located in Zaltbommel, Netherlands. It is a subsidiary of Cronos and part of Cronos' CRM Competence Center. iRelate provides consulting services for analysis, design, and implementation of Microsoft Dynamics CRM solutions, focusing on the mid-market. Cronos is an independent Belgian IT provider with over 1,800 employees focused on end-to-end solutions using leading technologies. iRelate helps clients realize practical CRM solutions through an iterative implementation approach.
This document discusses social CRM and its evolution from traditional CRM. It begins by defining customer experience and how social CRM aims to develop deeper emotional bonds with customers through understanding their experiences across multiple touchpoints. It outlines how social CRM leverages external information from sources like social networks to develop a more complete view of each customer. The document then discusses how social CRM has expanded the customer touchpoints companies must engage with and how it has shifted the focus to collaborative relationships within a customer's broader network. It concludes that social CRM complements traditional CRM by extending its capabilities to support conversations with customers and markets.
The document discusses intelligent sales and risk performance management (ISRPM) using IBM Cognos and PitneyBowes MapInfo. It summarizes the key capabilities of the solution including business and location intelligence, interactive risk analysis, and sales potential through risk management. The document also positions Cognos as a leader in business intelligence platforms and corporate performance management suites.
Sage CRM provides sales teams with tools to improve performance including:
1) An interactive dashboard that gives instant access to key customer information and enables customization.
2) Opportunity management capabilities to track leads and assign responsibilities.
3) Reporting and forecasting tools to monitor performance and quotas.
The document promotes a cloud-based business application platform called e-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed through a web browser from anywhere. The platform aims to help businesses improve productivity, access real-time information, and gain a competitive advantage through automation and integration of business transactions and customer data.
The document promotes a cloud-based business application platform called E-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed from any internet-connected device through a web browser. Key benefits highlighted include lower IT costs of up to 80% compared to traditional on-premise software, as well as real-time access to business information anywhere and anytime. The platform aims to help businesses improve productivity, automation, and competitiveness.
The document summarizes new features and enhancements in Sage 100 ERP version 4.5 and 2013. Key points include:
- Ease of use improvements like inactivating customers/vendors and viewing cleared checks in vendor maintenance.
- Enhanced integration with Sage CRM including multi-company support and quick order entry.
- Performance improvements to the Sage Intelligence reporting tool reducing report run times.
- Connected services for shipping, eFiling, payroll, and CRM are highlighted.
- Future themes mentioned are improved Sage CRM cloud integration, continued UI improvements, and mobility features.
CRM Trends: From Multi Channels to Cross ChannelsEinat Shimoni
The document discusses trends in customer relationship management (CRM) from 2009. It notes that CRM is shifting from transactions to interactions and customer experience management. As customers use multiple channels to engage with companies, there is a need for organizations to adopt a holistic multi-channel CRM strategy rather than managing channels separately. However, many companies are not analyzing customer interactions across channels or taking a unified view of the customer experience. Social media is also transforming customers into more vocal participants in conversations about brands and products. The key is for companies to maximize the customer experience through a collaborative, cross-channel approach.
The document discusses an automotive CRM solution called Consueto that aims to close the loop between CRM and dealer management systems. It describes Consueto's focus on automotive OEMs, dealers, and other entities. The solution is built on Microsoft Dynamics CRM and aims to improve customer relationship management through data-driven communications and understanding customer value. It outlines features for marketing management, sales processes, customer self-service, and integrating social networking data.
Customer Service is a new corporate battleground. Companies need to provide state of the art customer service in order to compete and in this new market. This white paper discusses the business value and best practices of integrating your companies phone system with a strong central CRM.
The document introduces Web CRM One 2.0, a CRM solution from Run Time Solutions. Some key points:
- Web CRM One 2.0 is an intelligent and social business system that fully integrates with SAP Business One to provide a complete view of customer activities like opportunities, quotes, and orders.
- It allows for real-time collaboration between the sales network and central office through an internal messaging network.
- Features include georeferencing of customer addresses using Google Maps, report management through Crystal Reports, and defining budgets for agents, customers, and items.
- It also offers business intelligence through SuperQuery, integration with social networks like Twitter and LinkedIn, and mult
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
This document discusses how an eXtended Relationship Management (XRM) system can help businesses manage relationships with customers and other stakeholders. It notes that traditional CRM systems focus only on customers, while an XRM system allows businesses to track relationships with suppliers, contractors and other stakeholders. The document promotes TechBlocks as a provider of XRM systems based on Microsoft Dynamics CRM that are affordable and customizable for small and medium-sized businesses.
The QBOS platform is a unique Platform-as-a-Service that enables automation and management of business processes across an entire value chain from a single system. It empowers users to customize, build, integrate, manage and resell comprehensive enterprise IT solutions. QBOS offloads costs by fostering a community of next-generation resellers and leveraging user contributions, allowing it to disrupt the market through differentiated functionality and an accelerating commoditization of enterprise solutions.
This document discusses the importance of utilizing customer relationship management (CRM) data effectively. It notes that CRM data is often outdated, containing duplicate, incorrect, or missing data. This can limit marketing automation and improper adoption of CRM systems. The document proposes several services from CRMIT to address these issues, including data assessment, deduplication, enrichment, segmentation, and campaign management. These services aim to clean, normalize, and enrich customer records in order to maximize campaign performance and deliverability.
CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement out-of-box features
The document discusses measuring the success of communication efforts, both externally and internally. It provides two examples of measuring the impact of external PR efforts: a placement on Oprah led to a $13 million increase in sales, and a fashion placement in the New York Times increased regional sales. Internally, success of a large change management program at Sears was measured through employee surveys and tracking questions to identify gaps in communication. Communication objectives, tactics, and output are described.
Dave Strauss on Spark at Euclid
At Euclid, we are making the physical world just as machine readable, trackable, and actionable as cookies and click-throughs have made the online retail world. To do this, we process logs from sensors around the globe to understand the behaviors of people and their interactions with physical retail locations. This challenging task requires us to model each user’s behavior at a device level, meaning that we design, train, and deploy thousands of machine learning models daily. We have recently introduced Spark into the core of our analytics stack. Doing so has enabled greater flexibility in our analysis, improved accuracy, reporting, and testing. There are two parts that we intend to discuss: the technological and programmatic aspects of switching to a strongly typed system for our small engineering team, and the continued challenges we face in deploying daily-tuned random forest and naive Bayes models at scale.
This document introduces location analytics company Euclid and how it helps retailers better measure the impact and ROI of offline marketing efforts. Euclid collects WiFi and Bluetooth data from smartphones to track customer paths from initial visit to purchase. This allows retailers to quantify metrics like storefront conversion, repeat visits, and customer retention that were previously unknown. The document provides a case study of a national apparel retailer that used Euclid to discover postcards, rather than expensive catalogs, drove higher store visits and sales from loyal customers. This led the retailer to optimize its marketing strategy across physical and online channels.
Vendor Landscape: CRM Suites for SmallEnterprises
Adopt a dedicated Customer Relationship Management (CRM) suite for
integrated automation of sales, marketing, and service processes. Be sure
you don’t cut corners when it comes to social media, it’s today’s true market
differentiator.
iRelate BV is a certified Microsoft CRM partner located in Zaltbommel, Netherlands. It is a subsidiary of Cronos and part of Cronos' CRM Competence Center. iRelate provides consulting services for analysis, design, and implementation of Microsoft Dynamics CRM solutions, focusing on the mid-market. Cronos is an independent Belgian IT provider with over 1,800 employees focused on end-to-end solutions using leading technologies. iRelate helps clients realize practical CRM solutions through an iterative implementation approach.
This document discusses social CRM and its evolution from traditional CRM. It begins by defining customer experience and how social CRM aims to develop deeper emotional bonds with customers through understanding their experiences across multiple touchpoints. It outlines how social CRM leverages external information from sources like social networks to develop a more complete view of each customer. The document then discusses how social CRM has expanded the customer touchpoints companies must engage with and how it has shifted the focus to collaborative relationships within a customer's broader network. It concludes that social CRM complements traditional CRM by extending its capabilities to support conversations with customers and markets.
The document discusses intelligent sales and risk performance management (ISRPM) using IBM Cognos and PitneyBowes MapInfo. It summarizes the key capabilities of the solution including business and location intelligence, interactive risk analysis, and sales potential through risk management. The document also positions Cognos as a leader in business intelligence platforms and corporate performance management suites.
Sage CRM provides sales teams with tools to improve performance including:
1) An interactive dashboard that gives instant access to key customer information and enables customization.
2) Opportunity management capabilities to track leads and assign responsibilities.
3) Reporting and forecasting tools to monitor performance and quotas.
The document promotes a cloud-based business application platform called e-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed through a web browser from anywhere. The platform aims to help businesses improve productivity, access real-time information, and gain a competitive advantage through automation and integration of business transactions and customer data.
The document promotes a cloud-based business application platform called E-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed from any internet-connected device through a web browser. Key benefits highlighted include lower IT costs of up to 80% compared to traditional on-premise software, as well as real-time access to business information anywhere and anytime. The platform aims to help businesses improve productivity, automation, and competitiveness.
The document summarizes new features and enhancements in Sage 100 ERP version 4.5 and 2013. Key points include:
- Ease of use improvements like inactivating customers/vendors and viewing cleared checks in vendor maintenance.
- Enhanced integration with Sage CRM including multi-company support and quick order entry.
- Performance improvements to the Sage Intelligence reporting tool reducing report run times.
- Connected services for shipping, eFiling, payroll, and CRM are highlighted.
- Future themes mentioned are improved Sage CRM cloud integration, continued UI improvements, and mobility features.
CRM Trends: From Multi Channels to Cross ChannelsEinat Shimoni
The document discusses trends in customer relationship management (CRM) from 2009. It notes that CRM is shifting from transactions to interactions and customer experience management. As customers use multiple channels to engage with companies, there is a need for organizations to adopt a holistic multi-channel CRM strategy rather than managing channels separately. However, many companies are not analyzing customer interactions across channels or taking a unified view of the customer experience. Social media is also transforming customers into more vocal participants in conversations about brands and products. The key is for companies to maximize the customer experience through a collaborative, cross-channel approach.
The document discusses an automotive CRM solution called Consueto that aims to close the loop between CRM and dealer management systems. It describes Consueto's focus on automotive OEMs, dealers, and other entities. The solution is built on Microsoft Dynamics CRM and aims to improve customer relationship management through data-driven communications and understanding customer value. It outlines features for marketing management, sales processes, customer self-service, and integrating social networking data.
Customer Service is a new corporate battleground. Companies need to provide state of the art customer service in order to compete and in this new market. This white paper discusses the business value and best practices of integrating your companies phone system with a strong central CRM.
The document introduces Web CRM One 2.0, a CRM solution from Run Time Solutions. Some key points:
- Web CRM One 2.0 is an intelligent and social business system that fully integrates with SAP Business One to provide a complete view of customer activities like opportunities, quotes, and orders.
- It allows for real-time collaboration between the sales network and central office through an internal messaging network.
- Features include georeferencing of customer addresses using Google Maps, report management through Crystal Reports, and defining budgets for agents, customers, and items.
- It also offers business intelligence through SuperQuery, integration with social networks like Twitter and LinkedIn, and mult
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
This document discusses how an eXtended Relationship Management (XRM) system can help businesses manage relationships with customers and other stakeholders. It notes that traditional CRM systems focus only on customers, while an XRM system allows businesses to track relationships with suppliers, contractors and other stakeholders. The document promotes TechBlocks as a provider of XRM systems based on Microsoft Dynamics CRM that are affordable and customizable for small and medium-sized businesses.
The QBOS platform is a unique Platform-as-a-Service that enables automation and management of business processes across an entire value chain from a single system. It empowers users to customize, build, integrate, manage and resell comprehensive enterprise IT solutions. QBOS offloads costs by fostering a community of next-generation resellers and leveraging user contributions, allowing it to disrupt the market through differentiated functionality and an accelerating commoditization of enterprise solutions.
This document discusses the importance of utilizing customer relationship management (CRM) data effectively. It notes that CRM data is often outdated, containing duplicate, incorrect, or missing data. This can limit marketing automation and improper adoption of CRM systems. The document proposes several services from CRMIT to address these issues, including data assessment, deduplication, enrichment, segmentation, and campaign management. These services aim to clean, normalize, and enrich customer records in order to maximize campaign performance and deliverability.
CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement out-of-box features
The document discusses measuring the success of communication efforts, both externally and internally. It provides two examples of measuring the impact of external PR efforts: a placement on Oprah led to a $13 million increase in sales, and a fashion placement in the New York Times increased regional sales. Internally, success of a large change management program at Sears was measured through employee surveys and tracking questions to identify gaps in communication. Communication objectives, tactics, and output are described.
Dave Strauss on Spark at Euclid
At Euclid, we are making the physical world just as machine readable, trackable, and actionable as cookies and click-throughs have made the online retail world. To do this, we process logs from sensors around the globe to understand the behaviors of people and their interactions with physical retail locations. This challenging task requires us to model each user’s behavior at a device level, meaning that we design, train, and deploy thousands of machine learning models daily. We have recently introduced Spark into the core of our analytics stack. Doing so has enabled greater flexibility in our analysis, improved accuracy, reporting, and testing. There are two parts that we intend to discuss: the technological and programmatic aspects of switching to a strongly typed system for our small engineering team, and the continued challenges we face in deploying daily-tuned random forest and naive Bayes models at scale.
This document introduces location analytics company Euclid and how it helps retailers better measure the impact and ROI of offline marketing efforts. Euclid collects WiFi and Bluetooth data from smartphones to track customer paths from initial visit to purchase. This allows retailers to quantify metrics like storefront conversion, repeat visits, and customer retention that were previously unknown. The document provides a case study of a national apparel retailer that used Euclid to discover postcards, rather than expensive catalogs, drove higher store visits and sales from loyal customers. This led the retailer to optimize its marketing strategy across physical and online channels.
Mastering Measurement in PR CommunicationsMynewsdesk
Presentation from Mynewsdesk's webinar "Mastering Measurement in PR Communications." The webinar is available on-demand: http://bit.ly/2cj0Fdf
Anna-Katarina Skogh (Marketing Director at Hövding) and Hermes Holm (Public Affairs Manager at Edelman Deportivo) join Jonathan Bean (Chief Marketing & Growth Officer at Mynewsdesk) to discuss the Give A Beep campaign.
The panel will also dive into the following topics:
- Goal-setting
- Performance Measurement
- The impact of PR tools
Big Data and Location Analytics will Change Brick & Mortar Retail Foreverjing-jing_euclid
2014.08 CIO Retail Summit
Online eCommerce sites use billions of data points to inform decision-making and tailor the customer experience. With the proliferation of in-store sensing technology, the use of location analytics will level the playing field and provide the same data driven insights into offline shopping trends and behavior. Euclid Analytics provides a cloud-based, location analytics platform that analyzes trillions of in-store shopping sessions each year to understand and optimize the path to purchase. In this session you will learn how to:
Diagnose leaders and laggards chainwide - understand what's driving sales and predict strong and poor performance
Utilize behavior data and location specific analytics to drive marketing, operations, and strategic decision-making
Measure and improve your customers in-store experience for free - no additional sensors to install, no licenses to buy, no subscription to pay
This document outlines the typical structure and sections of a thesis or dissertation. It discusses the key parts including preliminaries, text/body, and references. The body typically contains five major sections: introduction, literature review, methodology, results and discussion, and conclusions. Each section is then described in more detail, outlining what they should contain such as the problem statement, objectives, data collection procedures, analysis methods, and more. Sample paragraphs and examples are provided for many of the sections.
Dove launched a marketing campaign called "Campaign for Real Beauty" to promote positive body image. The campaign features ordinary women rather than models and aims to build women's self-esteem. Dove's parent company Unilever generates over €51 billion in annual sales from brands in over 190 countries. Market research shows most women are dissatisfied with their appearance and Dove aims to address this issue through advertising, websites, billboards, and panel discussions to promote its message.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
The document discusses customer relationship management (CRM) integration and data quality issues. It describes different paths for CRM integration, including data and process integration. Data integration involves extracting and loading customer data from various sources into the CRM system. Process integration links CRM processes to backend systems. The document emphasizes that getting customer data right is critical for effective CRM and business processes. Low quality customer data costs businesses billions annually.
The Sage CRM Solutions 2010 Strategy aims to:
1) Build on Sage's customer base, distribution channels, and product brands.
2) Differentiate the Sage CRM Solutions family in the global marketplace.
3) Create strategic synergies among Sage's existing CRM, ERP, and vertical products.
4) Deliver near-term customer benefits starting in 2008.
Infinity Microsoft Business Intelligence OverviewMichael Hammons
Infinity Info Systems provides business intelligence consulting, implementation, training, and support services focused on specific industries. Their Rapid Sure Step methodology helps organizations improve decision-making by providing business insights to all employees through self-service reporting, end-user analysis, advanced analytics, business performance management, and embedded analytics in CRM. Their approach focuses on optimizing the business user experience, enabling business collaboration, and building a strong data infrastructure and BI platform.
The document provides a high-level overview of a customer relationship management (CRM) system architecture. It includes various CRM modules such as marketing, loyalty programs, sales force automation, call centers, field service, order management, and self-service eBilling. It also shows how these modules relate and integrate with each other through a centralized CRM platform. The diagram aims to illustrate the key components and functions of a CRM system and how they work together.
This document provides an overview of CRM solutions from ZY Connect, including their offerings of Microsoft Dynamics CRM implementations. ZY Connect is a business management solutions specialist that designs and implements CRM processes and systems to help companies stay connected across departments and with customers, vendors, and partners. They offer CRM implementations, customizations, upgrades, training, and third-party plug-ins. Their team of Microsoft-certified professionals have extensive experience implementing on-premises and online/cloud versions of Microsoft Dynamics CRM.
The document discusses CRM evolution, components, applications, and programs. It provides an overview of how CRM has evolved over time from sales force automation to integrated customer-centric solutions. The key components of CRM include marketing, sales, customer service, and analytics. Basic CRM application features are listed for sales force automation, marketing automation, partner management, service management, and the customer hub. The document also discusses the CRM ecosystem, including operational, collaborative and analytical CRM, and how CRM aims to provide a single, authenticated view of the customer across touchpoints.
Rts web crm one partners presentation in english- partnerRun Time Solutions
The document introduces Web CRM One 2.0, a CRM solution from Run Time Solutions. Some key points:
- Web CRM One 2.0 is an intelligent and social business system that fully integrates with SAP Business One to provide a complete view of customer activities like opportunities, quotes, and orders.
- It allows for real-time collaboration between the sales network and central office through an internal messaging network.
- Features include georeferencing of customer addresses using Google Maps, integrated business intelligence tools, and the ability to use social networks like Twitter and LinkedIn.
- The solution is meant to evolve over time with new features like advanced dashboarding, campaign management, and
Rts web crm one partners presentation in english- partnerRun Time Solutions
This document introduces a Web CRM One 2.0 solution from Run Time Solutions. The solution provides an intelligent and social CRM that fully integrates with SAP Business One. It allows complete control over customer activities, immediate collaboration, and business intelligence tools. The CRM solution is expected to continue evolving with additional features for collaborative portals, advanced reporting, and social network integration.
Web CRM One 2.0. Super Query (Analysis Indicators, Drill Down on results, Massive activities and assignations), Location Intelligence, Budget management, Active Dashboard , Crystal Reports Integration, Multilanguage support. That's Web CRM One 2.0!
The document discusses Interlace's CRM offering. It provides an overview of CRM and how Interlace provides complete CRM solutions tailored for mid-sized and enterprise businesses. Interlace's CRM offering includes modules for sales, marketing, and service. It provides analytics, reports, dashboards, and integrates with other systems. Interlace aims to design scalable and customizable CRM applications using best practices to meet customers' unique business needs and strategies.
Oracle Fusion CRM provides an effective, efficient, and easy customer relationship management solution. It is built on Oracle's Fusion Middleware platform using best practices from Oracle's acquisitions and infused with modern web technologies. Fusion CRM offers flexible deployment options including public cloud, private cloud, and on-premise along with access from desktop, mobile, and Outlook. It aims to help customers listen better to their own customers, drive higher sales performance, and access CRM data from anywhere.
InfraVision is a business service management partner specialized in setting up IT service organizations with over 12 years of experience. They can help improve transparency and efficiency of service organizations including IT infrastructure. InfraVision is also an expert partner of BMC Software, having implemented their service management solutions for over 12 years, and can provide BMC Remedyforce Service Desk, a cloud-based IT management solution.
InfraVision is a business service management partner specialized in setting up IT service organizations with over 12 years of experience. They can help improve transparency and efficiency of service organizations including IT infrastructure. InfraVision is an expert partner of BMC Software and has implemented their service management solutions for over 12 years. They also partner with Salesforce to deliver the BMC Remedyforce Service Desk cloud-based solution.
1) SAP has over 20 million cloud users and 6000 cloud customers with over $1 billion in cloud revenue.
2) SAP's cloud strategy focuses on hybrid and user-centric solutions across four areas: cloud solutions, cloud platform, business networks, and infrastructure management.
3) SAP provides various line-of-business cloud solutions for people, customers, money, suppliers, and business management that can integrate with their cloud platform and on-premise systems.
Keneos is a consulting firm focused on SAP Customer Lifecycle Management (CLM) solutions. They have 200 SAP consultants across Europe covering CLM projects from sales to analytics. They provide end-to-end CLM services including strategy, implementation projects, and support. They have experience implementing CLM solutions for various industries and helping customers maximize their existing SAP investments.
Glosap is a Singapore-based SAP consulting firm with branches in Malaysia and India. It provides SAP consulting, implementation, support and training services focused on SAP products and solutions. Its mission is to act as an extension for SME customers to help them successfully transform their IT and technology initiatives.
Glosap is a Singapore-based SAP consulting firm with branches in Malaysia and India. It focuses exclusively on SAP products and services. Glosap aims to act as an extension for SME sectors to help with IT transformations and initiatives through a global approach with local focus using consistent methodology and country-specific requirements. Its mission is to be viewed as a true consulting partner and its vision is to improve capabilities to recommend integrated platforms with mobility for clients' business objectives. Glosap offers services including consulting, system development, SAP Business One, SAP All-in-One and Global Trade Management, as well as project management, upgrades, rollouts and support.
Glosap is a Singapore-based SAP consulting firm with branches in Malaysia and India. It provides SAP consulting, implementation, support and training services focused on SAP products and solutions. Its mission is to act as an extension for SME customers to help them successfully transform their IT and technology initiatives.
Project lead – 60% Secondary – 20% CRM++ - 20% CRM++ Applications for accelerated deployments and enhanced Customer Experience Largest Cloud based CRM – deployed 20K+ users – Standard Chartered Bank
Include Data Services Change Training to User Adoption Change Testing to Validation Roadmap to Oracle Cloud and Social Relationship Management Services
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CRM++ Applications for rapid deployment and enhanced customer experience 3000+ users in sales, marketing, service and support organizations 02/09/13 17:35
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Vinod Reddy – Founder & CEO Venky – Consulting & Customer Experience Naga – Innovation Bhasker – User Adoption Fijoe – PMO & Quality Raj Badoni – Business Development 02/09/13 17:35
Early adaptors of Oracle® CX & Cloud
Asian Banker Summit for Best Customer Relationship Management Program Award Asian Banker Summit for Best SaaS-Based Program Award IRCTC Awarded the National Award for E-Governance , 2007-08 jointly by Department of IT, Govt. of India and Govt. of Haryana. Awarded the Genius of the Web Award 2007 for being the "Best E-Governance PSU Site" by CNBC . Won National award for E-Governance for being "Best Citizen Centric Application" for the year 2007-08. IRCTC Tourism Unit declared winner for the category Most Innovative Product in Travel and Tourism Fair of India (TTF & OTM 2007) Won CSI-Nihilent E-Governance award for "Best E-Governance Project" in 2007. 02/09/13 17:35