2. Founded 1994 Publically Traded: Nasdaq ININ Innovative, first-to-market approach 1st all-in-one platform for enterprise & contact center telephony 1st SIP-based IP contact center suite 1st all-software IP PBX Headquarters: Indianapolis, Indiana Regional North America HQ offices: Offices throughout EMEA, A/ Pac 600+ employees Annual revenues more than $121 million… and growing! Innovation… A Solid Foundation
3. One Development Team One Platform Software Licenses, not Cards in a Phone System Applications designed to work together Lower Cost of IT Management Single Vendor SINGLE, ALL-IN-ONE PLATFORM
4. Traditional Telephone System with bolt-on applications Octel Voicemail RightFax Fax Server Nortel ACD VoiceXchange IVR All applications disperate Premiere Audio Conferencing Comvurgent Call Recorder E-Voice Auto Attendant Traditional PBX Typical Enterprise Client Cost: $175-200,000
5. Total IP Communications Application Suite Think licenses, Not Hardware! Fax Server Unified Messaging Voicemail ACD Windows Telephony Client and IP Phone CTI Server IVR All applications pre-integrated! Audio Conferencing Call Recorder True all-in-one solution Auto Attendant Administrator’s Console Interaction Center™ End-to-End Reporting
6. OPEN STANDARDS No need to buy Proprietary Hardware sold by the Manufacturer Example: Cisco sells Cisco phones and Hardware; Avaya sells Avaya phones and Hardware. These devices will NOT work with competitor’s systems. With Interactive Intelligence, YOU make the choice of phonesets and hardware. Any SIP-Standards device will work with the system You have the choice of a $100 phone and are not required to purchase a proprietary vendors phone for $500 or more! Interactive Intelligence let you choose how to equip your offices
17. Great Plains Client, Outlook or CRM Click to Dial on Contact Phone Fields Call Controls:Within your Great Plains Client Toast Pops for Inbound Calls
18. IC Outlook Unified Messaging Faxes Voice Mail Text Chat Recordings Call Recordings
19. Proven Solution Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Nov. 18, 2008 The Gartner Magic Quadrant is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.
20. Make the Leap from Hardware to Software! The only 100% software IP Telephony system that never needs to be replaced! 4,000+ organizations in virtually every industry Dynamic businesses like these know the Interactive Intelligence power!
22. SUMMARY An All Software, All-In-One, Open Standards solution built on a single platform that never needs to be replaced. Multi-Interaction access from Desk Phone, Client, Mobile Device or Soft phone Advanced Feature Set & Capabilities Less Integration Time and Lower Cost of Ownership Greater Productivity with Greater Ease of Use for all Staff Members Thank you for the gift of your time.
Editor's Notes
Slides 17-20 can be hidden in preference of slides 21-23 if you so desire.Server A and B are acting as a fault-tolerant pair with replicated admin information, applications, etc. Server C is acting as a DR server located off-premise.
