Interactive Intelligence is a software company founded in 1994 that provides an all-in-one contact center and communications platform. The platform is the first of its kind and allows customers to choose their own SIP-compliant hardware. With over 600 employees and $121 million in annual revenues, Interactive Intelligence offers a fully integrated software solution at a lower cost than traditional systems requiring separate applications and proprietary hardware.

1. Interactive Intelligence Inc.Corporate Overview

2. Founded 1994Publically Traded: Nasdaq ININInnovative, first-to-market approach1st all-in-one platform for enterprise & contact center telephony1st SIP-based IP contact center suite1st all-software IP PBXHeadquarters: Indianapolis, IndianaRegional North America HQ offices:Offices throughout EMEA, A/ Pac600+ employeesAnnual revenues more than $121 million… and growing!Innovation… A Solid Foundation

3. One Development TeamOne PlatformSoftware Licenses, not Cards in a Phone SystemApplications designed to work togetherLower Cost of IT ManagementSingle Vendor SINGLE, ALL-IN-ONE PLATFORM

4. Traditional Telephone System with bolt-on applicationsOctel VoicemailRightFax Fax ServerNortel ACDVoiceXchange IVRAll applications disperatePremiereAudio ConferencingComvurgentCall RecorderE-VoiceAuto AttendantTraditional PBXTypical Enterprise Client Cost:$175-200,000

5. Total IP Communications Application SuiteThink licenses,Not Hardware!Fax ServerUnified MessagingVoicemailACDWindows Telephony Client and IP PhoneCTI ServerIVRAll applications pre-integrated!Audio ConferencingCall RecorderTrue all-in-one solutionAuto AttendantAdministrator’s ConsoleInteraction Center™End-to-End Reporting

6. OPEN STANDARDSNo need to buy Proprietary Hardware sold by the ManufacturerExample: Cisco sells Cisco phones and Hardware; Avaya sells Avaya phones and Hardware. These devices will NOT work with competitor’s systems.With Interactive Intelligence, YOU make the choice of phonesets and hardware. Any SIP-Standards device will work with the systemYou have the choice of a $100 phone and are not required to purchase a proprietary vendors phone for $500 or more!Interactive Intelligence let you choose how to equip your offices

7. INTERACTIVE INTELLIGENCE: Open Standards: Many Brands, Many Options

8. Reliability and Disaster RecoverySecondary LocationPrimary Location

9. Advanced User Productivity FeaturesDrag ‘n Drop Conferencing

10. On Demand Recording

11. Presence Management

12. Exchange-based UM

13. Integrated Fax Server

14. One Number Find/Follow Me

15. Integrated Web Chat

16. Call Queuing and Routing.Net Client