Interactive Intelligence is a software company founded in 1994 that provides an all-in-one contact center and communications platform. The platform is the first of its kind and allows customers to choose their own SIP-compliant hardware. With over 600 employees and $121 million in annual revenues, Interactive Intelligence offers a fully integrated software solution at a lower cost than traditional systems requiring separate applications and proprietary hardware.

1. Interactive Intelligence Inc.Corporate Overview

2. Founded 1994Publically Traded: Nasdaq ININInnovative, first-to-market approach1st all-in-one platform for enterprise & contact center telephony1st SIP-based IP contact center suite1st all-software IP PBXHeadquarters: Indianapolis, IndianaRegional North America HQ offices:Offices throughout EMEA, A/ Pac600+ employeesAnnual revenues more than $121 million… and growing!Innovation… A Solid Foundation

3. One Development TeamOne PlatformSoftware Licenses, not Cards in a Phone SystemApplications designed to work togetherLower Cost of IT ManagementSingle Vendor SINGLE, ALL-IN-ONE PLATFORM

4. Traditional Telephone System with bolt-on applicationsOctel VoicemailRightFax Fax ServerNortel ACDVoiceXchange IVRAll applications disperatePremiereAudio ConferencingComvurgentCall RecorderE-VoiceAuto AttendantTraditional PBXTypical Enterprise Client Cost:$175-200,000

5. Total IP Communications Application SuiteThink licenses,Not Hardware!Fax ServerUnified MessagingVoicemailACDWindows Telephony Client and IP PhoneCTI ServerIVRAll applications pre-integrated!Audio ConferencingCall RecorderTrue all-in-one solutionAuto AttendantAdministrator’s ConsoleInteraction Center™End-to-End Reporting

6. OPEN STANDARDSNo need to buy Proprietary Hardware sold by the ManufacturerExample: Cisco sells Cisco phones and Hardware; Avaya sells Avaya phones and Hardware. These devices will NOT work with competitor’s systems.With Interactive Intelligence, YOU make the choice of phonesets and hardware. Any SIP-Standards device will work with the systemYou have the choice of a $100 phone and are not required to purchase a proprietary vendors phone for $500 or more!Interactive Intelligence let you choose how to equip your offices

7. INTERACTIVE INTELLIGENCE: Open Standards: Many Brands, Many Options

8. Reliability and Disaster RecoverySecondary LocationPrimary Location

9. Advanced User Productivity FeaturesDrag ‘n Drop Conferencing

10. On Demand Recording

11. Presence Management

12. Exchange-based UM

13. Integrated Fax Server

14. One Number Find/Follow Me

15. Integrated Web Chat

16. Call Queuing and Routing.Net Client

17. Great Plains Client, Outlook or CRMClick to Dial on Contact Phone FieldsCall Controls:Within your Great Plains ClientToast Pops for Inbound Calls

18. IC Outlook Unified MessagingFaxesVoice MailText ChatRecordingsCall Recordings

19. Proven SolutionMagic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Nov. 18, 2008The Gartner Magic Quadrant is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.

20. Make the Leap from Hardware to Software!The only 100% software IP Telephony system that never needs to be replaced!4,000+ organizations in virtually every industryDynamic businesses like these know the Interactive Intelligence power!

21. LOCAL COMPANIES UNDERSTAND! State of Indiana

22. SUMMARYAn All Software, All-In-One, Open Standards solution built on a single platform that never needs to be replaced.Multi-Interaction access from Desk Phone, Client, Mobile Device or Soft phoneAdvanced Feature Set & CapabilitiesLess Integration Time and Lower Cost of OwnershipGreater Productivity with Greater Ease of Use for all Staff MembersThank you for the gift of your time.