Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Contact centres play an important role in delivering a great customer service. To adapt to the changing trends, businesses are now shifting their conventional contact centres to the new Virtual contact centres (VCCs).
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
Field Service Management is the management of the end-to-end activities in a field service
organisation. The field service management includes scheduling, inventory, invoicing, billing and
accounting.
The field service management is used to manage resources in industries like -
1. Healthcare industry
2. Telecommunication industry
3. Cable operators
4. Manufacturing industry
5. House-cleaners
6. Construction industry
7. Trade Workers
8. Heating, ventilation and air-conditioning industry (HVAC)
Contact centres play an important role in delivering a great customer service. To adapt to the changing trends, businesses are now shifting their conventional contact centres to the new Virtual contact centres (VCCs).
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
Field Service Management is the management of the end-to-end activities in a field service
organisation. The field service management includes scheduling, inventory, invoicing, billing and
accounting.
The field service management is used to manage resources in industries like -
1. Healthcare industry
2. Telecommunication industry
3. Cable operators
4. Manufacturing industry
5. House-cleaners
6. Construction industry
7. Trade Workers
8. Heating, ventilation and air-conditioning industry (HVAC)
SaasBOOMi Build - How we Prioritize Features for 1000’s of customers?Kissflow
Have you ever been puzzled about prioritizing the next set of features for your product?
Are you in the middle of figuring out strategy to prioritize features for your product?
We have something that might interest you.
We won't mind some love and questions too!!
Slides from a talk by Dinesh Varadharajan, VP-Product Management.
UniServe™ NXT, A Rapid Enterprise Application Production Platform helps you build digital ecosystems and enables enterprises to enhance their customer experience.
How Will Virtual Reality and Augmented Reality Enhance Unified Communications...Jit Dubey
Many innovations have just barely been offered to customers, who are anxiously anticipating their widespread implementation. While many successful businesses are already integrating AR and VR into their businesses, businesses may also benefit from these innovations to enhance their communications.
Let's take a look at a few of the advantages of using virtual reality and augmented reality to enhance unified communications.
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
These slides were presented in October 2012 to accompany the launch of Flexible Contact Center, an international cloud-based and multimedia contact center solution. More at: http://oran.ge/XZwqsr
Think Straight Partner Solution ( VAS Aggregator)sukhbir_singh
A VAS aggregation platform provides a critical service and platform to operators by enabling them to innovate and transform their digital growth journey through a bouquet of mobile based entertainment and infotainment services, calibrated carefully to the needs and requirements of the end user.
In Digital VAS business aggregation model, end-consumers get seamless & personalized experience with best fit and recommended digital content which is completely controlled, technology-proof and driven, based on defined KPI's and SLA's
Proactive outbound multi-channel notifications for your call center. Notify customers on the channel of their choice and switch channels on retries. Includes voice mail recognition. All communications are recorded at the customer record in your CRM.
5 Key Features Every Mobile POS Software Must HaveVIENNA Advantage
The next generation Retail POS provides mobility to your staff in a way that they can take the mobile device to your customers, and accept orders anywhere in or out of your store.
Here are the 5 key features that every mobile POS should provide:
#1 MOBILE DASHBOARD
Quickly see items that need your attention, and track trends in your business.
#2 MANAGE INVENTORY
Add products, take a product photo, change a price, or add inventory – all from your phones, tablets or other mobile devices.
#3 EMAIL OR CALL CUSTOMERS
Look up customer profiles > Instantly reach out through email or phone
#4 ALL YOUR DATA SYNCED ON CLOUD
A modern Point of Sale solution should provide automatic synchronization of your products, inventory, orders, and customers between all your POS devices and the Cloud.
#5 CROSS-PLATFORM CUSTOMIZATIONS
Customizations in desktop versions automatically reflect on the mobile devices.
Karya specializes in integrating Critical Business Applications(CRM, SAP, ERP etc) onto smartphones like Blackberry, iPhone and Windows Mobile. We have built a robust, scalable and secure framework (MobileReflex™) which helps you to seamlessly cut across many applications onto Smartphones. We focus on creating custom solutions for verticals like Healthcare, Insurance, Manufacturing, Public Safety, Government, Clubs and ISV’s. Since its inception Karya has been focusing 100% on Mobile Technology. Karya’s experience in working with fortune 500 companies across industry verticals, helps in understanding and utilizing business intelligence and data security features to enable Mobilization.
UCaaS, CPaas, and CCaas are crucial technologies that have emerged as critical service models for implementing cloud-based communications. are you currently switching from an on-premises contact center to a CPaaS or CCaaS platform, or do you want to know the differences between UCaaS vs. CCaas vs. CPaas? Here is a detailed guide about the introduction, features, significant similarities, and differences between UCaaS vs. CCaaS vs. CPaaS platforms to obtain a clear insight.
To know more visit: https://www.ecosmob.com/ucaas-vs-cpaas-vs-ccaas-everything-you-need-to-know/
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
SaasBOOMi Build - How we Prioritize Features for 1000’s of customers?Kissflow
Have you ever been puzzled about prioritizing the next set of features for your product?
Are you in the middle of figuring out strategy to prioritize features for your product?
We have something that might interest you.
We won't mind some love and questions too!!
Slides from a talk by Dinesh Varadharajan, VP-Product Management.
UniServe™ NXT, A Rapid Enterprise Application Production Platform helps you build digital ecosystems and enables enterprises to enhance their customer experience.
How Will Virtual Reality and Augmented Reality Enhance Unified Communications...Jit Dubey
Many innovations have just barely been offered to customers, who are anxiously anticipating their widespread implementation. While many successful businesses are already integrating AR and VR into their businesses, businesses may also benefit from these innovations to enhance their communications.
Let's take a look at a few of the advantages of using virtual reality and augmented reality to enhance unified communications.
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
These slides were presented in October 2012 to accompany the launch of Flexible Contact Center, an international cloud-based and multimedia contact center solution. More at: http://oran.ge/XZwqsr
Think Straight Partner Solution ( VAS Aggregator)sukhbir_singh
A VAS aggregation platform provides a critical service and platform to operators by enabling them to innovate and transform their digital growth journey through a bouquet of mobile based entertainment and infotainment services, calibrated carefully to the needs and requirements of the end user.
In Digital VAS business aggregation model, end-consumers get seamless & personalized experience with best fit and recommended digital content which is completely controlled, technology-proof and driven, based on defined KPI's and SLA's
Proactive outbound multi-channel notifications for your call center. Notify customers on the channel of their choice and switch channels on retries. Includes voice mail recognition. All communications are recorded at the customer record in your CRM.
5 Key Features Every Mobile POS Software Must HaveVIENNA Advantage
The next generation Retail POS provides mobility to your staff in a way that they can take the mobile device to your customers, and accept orders anywhere in or out of your store.
Here are the 5 key features that every mobile POS should provide:
#1 MOBILE DASHBOARD
Quickly see items that need your attention, and track trends in your business.
#2 MANAGE INVENTORY
Add products, take a product photo, change a price, or add inventory – all from your phones, tablets or other mobile devices.
#3 EMAIL OR CALL CUSTOMERS
Look up customer profiles > Instantly reach out through email or phone
#4 ALL YOUR DATA SYNCED ON CLOUD
A modern Point of Sale solution should provide automatic synchronization of your products, inventory, orders, and customers between all your POS devices and the Cloud.
#5 CROSS-PLATFORM CUSTOMIZATIONS
Customizations in desktop versions automatically reflect on the mobile devices.
Karya specializes in integrating Critical Business Applications(CRM, SAP, ERP etc) onto smartphones like Blackberry, iPhone and Windows Mobile. We have built a robust, scalable and secure framework (MobileReflex™) which helps you to seamlessly cut across many applications onto Smartphones. We focus on creating custom solutions for verticals like Healthcare, Insurance, Manufacturing, Public Safety, Government, Clubs and ISV’s. Since its inception Karya has been focusing 100% on Mobile Technology. Karya’s experience in working with fortune 500 companies across industry verticals, helps in understanding and utilizing business intelligence and data security features to enable Mobilization.
UCaaS, CPaas, and CCaas are crucial technologies that have emerged as critical service models for implementing cloud-based communications. are you currently switching from an on-premises contact center to a CPaaS or CCaaS platform, or do you want to know the differences between UCaaS vs. CCaas vs. CPaas? Here is a detailed guide about the introduction, features, significant similarities, and differences between UCaaS vs. CCaaS vs. CPaaS platforms to obtain a clear insight.
To know more visit: https://www.ecosmob.com/ucaas-vs-cpaas-vs-ccaas-everything-you-need-to-know/
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
Several applications and services for communication and collaboration are available through the cloud delivery paradigm known as unified communications as a service (UCaaS).
Enterprise messaging, presence technologies, online meetings, team collaboration, telephony, and video conferencing are just a few of the UCaaS features.
For essential corporate functions, like customer on boarding services, it is renowned for its flexibility and scalability.
This Presentation will give you a small view on Cloud computing. This will explain cloud computing based on wolrd leading CRM salesforce.Hope you guys enjoy
UNIVERGE BLUE CONNECT: 5 Ways Unified Communications Supports Remote WorkersInteractiveNEC
Business leaders don’t have to choose between operating a distributed organization and compromising success. The workplace has evolved significantly in the last decade and employees no longer have to be tethered to their office desks in order to be productive. Learn how Unified Communications #UCaaS can help drive #productivity in the #remoteworkplace. #CloudCommunications
Actis designs and builds UC solutions that extend comprehensively across the enterprise – not just on desktops, laptops, and mobile devices, but also in AV-enabled specialised work spaces like boardrooms, VC rooms, auditoriums, learning centres, and so on. See more at: https://www.actis.co.in/solutions/unified-communication-solutions/
2023 CPAAS GUIDE OPPORTUNITIES, PERSPECTIVES AND TRENDS.pdfTanla Platforms
The rise of CPaaS (Communication Platform as a Service) technology has transformed the way businesses can interact with their customers and the ecosystem.
Cloud PBX is a communication system that operates over the internet instead of traditional phone lines.
It leverages Voice over Internet Protocol (VoIP) technology to transmit voice calls and other forms of
communication.
Sinch is a powerful platform that allows businesses to communicate with customers through various channels like SMS, voice, and video. With its advanced API and integration features, Sinch makes it easy to personalize and streamline customer interactions. Trusted by global enterprises, Sinch is a top solution for enhancing communication strategies and boosting customer engagement to new levels.
https://www.sinch.com/en-in/products/automation/axiom/
UCaaS Vs PBX: Who Is Taking Over The BusinessAvni Rajput
Discussion on merits of cloud communication vs on-premises PBX solution is always on high end.
Here we are comparing these two technologies and see who offers more advantages to business.
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
How CCaaS Helps To Enhance Customer Experience?Anjani Vigha
CCaaS is an excellent way to communicate with your customers. Here is a slideshare sharing some benefits of using CCaaS to enhance the customer experience.
How To Prepare Contact Centre For Peak TimesSaurabh Sharma
Contact centres experience busy seasons and increase in volume of calls. Learn how contact centres can prepare themselves for peak times in this slideshare.
7 Signs That you are in a Contact Centre and not a Call CentreSaurabh Sharma
Are you confused between a call centre and a contact centre? Look for these signs that differentiate a call centre from a contact centre. Check this slideshare to know about it.
Do you want to be more interactive with your customers? Enrich your customer’s conversational experience by using emojis in chatbots.
Let’s understand the significance of emojis in chatbots in this slideshare.
Latency in VoIP : Why it Occurs and How you Can Fix ItSaurabh Sharma
Latency in VoIP refers to the lag or delay time in between calls. It is time a voice packet takes to reach from the transmitting end to the receiving end. Let’s check out why latency occurs in VoIP and how you can fix that in this slideshare.
Improve Call Centre KPIs With Predictive DiallersSaurabh Sharma
Enhance your customer interactions and provide a seamless workflow experience for your agents. Let’s check out how to improve call centres KPI with a predictive dialer in this slideshare.
Top Security Trends In A Hosted Contact Centre SolutionSaurabh Sharma
Data protection of customers and employees is the foundation of a good organisation. Contact centres are constantly evolving along with their security trends and policies. Let’s check out the top security trends in a hosted contact centre solution in this slideshare.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
2. UCaaS (Unified
Communication as a
Service) is a cloud-hosted
solution that integrates
various modes of
communication (voice,
video, chat, email and
more) into a single
platform.
3. CCaaS (Contact Centre
as a Software) is a solution
for companies wishing to
enhance their customer
interactions. It allows
multichannel
communication for both
inbound and outbound
engagements through a
cloud-based portal.
4. UCaaS and CCaaS are
both business
communication
technologies.
While UCaaS improves
internal collaboration
between the company's
staff, CCaaS focuses on
enhancing customer
communication.
5. Let's look at some of the
major differences between
UCaaS and CCaaS.
6. #1 Easy on the pockets
UCaaS is a cloud
solution that does not
require hardware
installation and
regular maintenance.
Thus, it costs less than
traditional systems.
CCaaS platform offers
different call centre
capabilities for a price
that is cheaper than
your usual call centre
systems.
7. #2 Customer experience
UCaaS improves
internal collaboration
within an organisation
by unifying different
communications tools
in a single platform.
CCaaS solutions
improve customer
interactions by allowing
agents to respond and
resolve customer queries
via different channels
such as chat, email, and
social media.
8. #3 Functionality
Internal interactions
are easy with several
new channels;
employees can easily
switch from voice to
video call and start
video conferencing.
Agents can improve
their productivity by
focusing on customers
as call centre tools save
time and reduce stress.
9. #4 Features
UCaaS offers
omnichannel
communication
capabilities along with
unified interfaces and AI-
powered assistants that
streamline workflow.
CCaaS offers features
like call tagging,
recording, IVR, voicemail,
call whispering, etc. that
provide cloud-powered
customer support.
10. #5 Flexibility
UCaaS solutions
allow employees to
work from any device
and anywhere as long
as they have a stable
Internet connection.
CCaaS offers a pay-
as-you-go pricing
model and can adapt
to changes in
technology and
business operations.
11. #6 Improves efficiency
The UCaaS solution
saves time and improves
efficiency. As all
communication channels
are integrated into a
single platform,
employees are able to
offer contextual support.
CCaaS improves
productivity as your
support team doesn't
have to juggle between
different screens. They
can easily automate daily
tasks and focus on
customers effectively.
12. 1.
To conclude, both UCaaS and
CCaaS bring different advantages
to the table. They are both beneficial
for your business because of their
flexibility and versatility.
13. About Us
Acefone delivers a cloud-based
communication service that ensures the
total security of your business data.
We offer hosted phone system services
that provide seamless communication,
CRM systems and help desk software
integrations that let you work from any
corner of the world.
Visit - www.acefone.com/uk/
Call us - 0800-084-3663