On a single AI platform we combine the following: • Intelligent document management (classify => extract => enrich => validate => automate => process => discover) • Business process management with AI (we work with SAP/Paga or our own BPM but we can add machine learning without the difficult BPM/RPA rules) • Knowledge and Discovery Management (knowledge learned from all text based communications for employees and customer self-help and discovery is real-time knowledge of trends and big data analytics) • OmniChannel Customer Experience (email, chat, sms, mobile app, self-service, co-browsing, push videos, Facebook on a single HTLM5 browser without separate silos)