MAIN TELECOM Products& Services Profile 2014, aims to maximize the use of your telecommunications, and automation system, towards improvement of productivity, and customer satisfaction, and future proof business development, through planning, monitoring and control, instant corrective actions, and quality control.
3. Founded in 2001 after 15 years of field
expertise
Introduced 14 Applications in Contact
Centers, Unified Communications, and
Business Process Automation
Voice, Data network design,
implementation, software applications, and
Service Delivery
More than 300 Systems Installed Base
More than 150,000 Subscriber lines
OVERVIEW
4. Alcatel-Lucent Business & Research Partner
Alcatel-Lucent Recognition Award 2012
Egypt Innovate ICT Award 2014
COPC Compliant & CMMI Level2 Preparation
OVERVIEW
8. Interactive Voice Response system
Monitoring & Reporting
Text To Speech
Call Recording
Auto Dialer
Unified Communications
CONTACT CENTER
9. Personal, and Group performance Indicators
Groups Motivation
Project Planning, analysis, and Control
Help Desk, Customer Analysis
Quality Assurance
Performance Indicators Definition
Real time statistics, and analysis
Real time Corrective actions
Mobile Dashboards
Workforce Optimization
BUSINESS AUTOMATION
11. • Fast Introduction, of services, to help
startups, and temporary campaigns to
achieve targets
• Permanent Disaster Recovery Site
• Automation of Telesales, telemarketing, and
Support Divisions.
OUTSOURCING
13. • 200 Call Center Seats In Riyadh
• 20 Call Center Seats In Kuwait
• Full System Design, and Implementation
• Gulf Coverage
www.maintelecom.com
LIFE CONTACT
CENTER