This document provides an overview of the key applications and components of the Interactive Intelligence Customer Interaction Center (IC) 3.0 integrated application suite. It describes the rich feature set of the IC 3.0 including applications for PBX/IP PBX, voice mail, ACD, IVR, interaction recording, interaction dialing, workforce optimization, integrated reporting and more. It also summarizes enhancements to the IC client applications and the integration of the IC with Microsoft OCS. Finally, it provides brief descriptions of several infrastructure components that support the IC solution such as proxies, gateways and phones.