Scaling core systems and processes to support a fast growing business. This presentation was originally given at the TSW Service Transformations event on Oct. 21, 2014 by Michele Bleser, Slalom, LLC.

1. TSIA | OCT 20-22, 2014

4. ENGAGING EMPLOYEES
BUSINESS LED OPERATIONS

8. Changepoint PSA
Intranet
HRIS/Payroll
CRM
Resource Management
Financial System
Talent Management
Customer Management
Opportunity Management
Employee Profile
Payroll
Benefits
Skills
Qualifications
Learning
Employee Profile
Engagement
Management
Time Entry
Expense Entry
Approvals
Rev Rec
Invoicing
AP
AR
GL
P&Ls
Employee Profile
Employee Profile
Knowledge Management
Social
Project Management

9. •Focus on core process areas that were broken
•Creation of our Engagement Management Office –EMO
•Not involving our business in reporting and BI requirements

10. GROW INTO IT
ENGAGING EMPLOYEES
BUSINESS LED OPERATIONS

17. GROW INTO IT
ENGAGING EMPLOYEES
BUSINESS LED OPERATIONS

18. •Changepoint SMEs
•Configuration
•Customization
•Integration
•BI
•Billing
•Revenue Recognition
•Financial Statements
•Financial Analysis
•Engagement Management
•Contracts
•Single point of contact for the business
•Time & Expense Entry
•Time & Expense Approval
•Invoice Approval
•Resource Management
•Project Management
Business
EMO
IT
Finance

24. •Advanced functionality for finance
•Dynamic resource scheduling and scenarios
•For our delivery managers
•Skills integration
•Employee input
•Needed functionality for complex PO engagements
•Additional visibility into fixed fee work
•Automation for EMO

26. Future Proofing Operations
Growing into our Boots

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TSIA | OCT 20-22, 2014

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