Facility Management is what makes customers say, “Wow, everything is perfect!” A great mall with stinking toilets or faulty elevators will not be liked by showrooms or shoppers. https://www.ramco.com/products/erp-software/services-industry/facility-management/

2. Across
35+
Countries
Manufacturing
Americas MEA Europe APAC & Oceania
over
150,000+
Users
serving
40+
Verticals
Energy & Utilities
Trading
Government
Infrastructure Logistics
Part of
1 Billion $
Group
over
22
Global Offices
1600
Employees
20+ years
of Experience
Fifth largest Cement
producer in India
14000+
Employees
Technology
Advancement
1000+
Customers
Software Solutions, Cement, Building
Products, Cotton and Synthetic Yarn,, Bio-
Technology
R&D – Chennai
ERP
, HCM,
Aviation
Technology Partners
& Platform Providers
Aviation
Retail
About Ramco 80
Years
2016..
BOTIT, Zero UI

3. Ramco Facilities Management Overview
• Energy
• Water
• HVAC
• Maintenance…
Leasing/Rental Agreements
Services Contract
• Fixed
• Periodic
People Deployment
Training, Skills, Availability
Attendance Overtimes
• Parameters
• SLA
• Customer
Equipment
Field Services
• Resource Planning
• Spares Availability &
Planning
Labor, Spares, Adhoc

4. Copyright 2021, Ramco Systems Limited. Information subject to change. All rights acknowledged.
Enterprise Add-ons
Mobility Apps Plan & Optimize AI/ML Platform Event Platform Hubs Platforms
Store Sales
Optimization AI/ML Platform
Alerts
Facility Finance Mail IT iRis
Attendance Purchase BOTS RTI
Notification Procurement Inventory
Mechanic Employee /
Manager
Actions Purchase CRM Workflow
Extension Tool
Kit
Procurement &
Inventory
EnterpriseAsset Management
Equipment Induction &
Setup
Preventive Maintenance
Std. Procedures & Tasks
Maintenance Budgets
Planning Folders
Fault Reporting
Inventory Administration
Inventory Analysis &
Planning
Warehouse Management
Material Requests, Issues
& Returns
Physical Inventory &
Cycle Counting
Procurement
Administration
Goods Receipts/Return
Predictive Maintenance
Shutdown / Outage
Management
Lubrication
Safety & Permit
Management
Service Management
Reliability
Maintenance History
Review
Downtime Analysis
Work Management
Inspection & Calibration
Warranty & AMC
Tracking
Work Logs
Subcontracting
Supplier Portal
Guarding / Facility Management
Operation Reports
Salary Master Work force planning
Time & Attendance
Investigation Details
Work reporting
Site Instruction
Service Level
Review
Service Level
Assessment
Site Visit Information
Complaints Tracking
Customer
Complaints
Site Admin
Rostering
General
Accounting
Receivables
Payables
Banking
Operations
Cost Planning &
Control
Fixed assets
Finance HR & Payroll
Core HR
Leave
Management
Payroll
Attendance
Management
Employee Self
E
S
m
ep
rv
lo
ic
y
e
ee Self
Service
Consolidation
Taxation
Quick Code Site Deployment
State-Zone Mapping Resource Allocation
Salary Structure Site Start Activity
Lead Management
Inquiry
Cost Sheet &Salary
Cost Breakup detail
Contract & Salary
Cost Breakup detail
Customer Portal
RamcoEnterpriseGuard/ Facility(Asset)Management

5. FAC
ILITIEsM
A
N
A
G
E
M
E
NTSERVICEs

6. Mega Trends in Facilities Management
INTEG
RA
TE
D
SYsTEMs
The Industry leaders are
consolidating multiple systems to
be replaced by integrated
systems for better information
accuracy and availability
Unified Information
BIOMETR
Y
MOBILITY
The Industry is adopting mobility
and biometry for ease, accuracy
and real-time data availability.
To avoid disputes in billing/
Payroll
Service on the GO
T
OT
AL
FM
The Industry is moving to single
company providing end-to-end
Services spanning different
facility management domains
Complete Service

7. Facility Management Services Industry – Issues & challenges
How do I connect?
Site Profitability
– Visibility
Payroll
CRM
Skill based
recruitment and
mapping
How do I manage my
Tools, equipment and
Uniform distribution ?
High TAT for
Invoice to
Collection

8. Contract Management
Site Assessment led
quotation / RFQ
Training / Inventory /
Site Deployment of
Manpower
Rostering / Attendance
Reporting
Invoicing led from
Attendance /
Timesheet
Service Quality,
Customer satisfaction
Dashboard view – Site
/ Contract
Performance
Arrear Billing / Arrear
Payroll
Facilities Management - Needs

9. I can easily
monitor all the
Facility KPI’s in
my dashboard
Sales / Contract Analysis

10. Operations Analysis

11. Simplified user interface: Operations

12. Scenarios
Contract Creation
Operations
Site Deployment & Site Monitoring
Work Reporting/Invoicing
CRM
Service Contract - Subcontractor

13. Process Flow-Contract
Contract
Amendments
RFQ
Quotation
Sales Person
Calls/Prospect
Opportunity Prospect/
Customer Master
Estimation
• Site Assessment
• Cost Estimation
Contract

14. Process Flow - Operations
Site Start Activity
Employee Delivery
Area Mapping
Direct Deploy?
No
Resource Allocation
Yes
Site Deployment
Site Instructions
Site Training Record
Audit
Service Level Review
Employee Recognition
Program
Attendance Reporting
Validate and Authorize
Attendance
Work Reporting
Customer Meeting
Information
Customer Satisfaction
Activities
Complaints Reporting
and Tracking
Investigation
Contract Termination/
Cancellation
Parallel
Activities
Parallel
Activities

15. Process Flow-Site Deployment
Resource
Allocation
Contract Site Start
Instructions
Site Start Activity
Site Instructions
Site Deployment
Site Administration
Site Monitoring
Contract
Termination/
Cancellation
Close/Short close

16. Process Flow-Site Monitoring
Site Training Plan
Site Monitoring
Employee Awards
Site Training
Record
Site Check Plan Site Check Action

17. Process Flow-Invoicing
Receipt
Receipt
Application
Contract Invoice Realize Receipt
Work Reporting
Operations

18. Process Flow - CRM
Incident
Reporting
Service Level Assessment/
Review
Customer
Meeting / Feedback
Incident Tracking
Investigation
Request
Investigation Details

19. FMS-Subcontracting (Deployment of 3rd Party Resource)

20. Service Contract – 3rd Party Resource
Masters
Customer Masters
Vendor Masters
Employee Masters
MaintainRequest
Maintain Service
Request
Maintain Service
Contract Schedule
MaintainWeekly
Master Schedule
Generate weekly
Rollover
MaintainWeekly
Rollover
Maintain Manual
Time in – Time out
Maintain
Attendance
Reporting
MaintainCustomer/
Supplier Invoice
Generation
Purchase Order
Maintain Purchase
Contract Schedule

22. Ramco Facility Management Services Solution
End to end integrated solution operations, billing and payroll
Profitability at different levels viz., Region, Customer, Site, Employee
Complete automation reduces data entry significantly
Contract Management with Expiry tracking reduces the leakage of revenue and
increases customer retention
Increase in the operational efficiency
Rostering, Online attendance capturing & Information flow from multiple sites
Invoicing process made easy with one click to generate invoice
Developed on modern technology and scalable architecture that can be
deployed either on Cloud or OnPremise
KEYDIFFERENTIA
T
ORs

23. Case Studies

24. Facility Management Services customers

25. Key Business needs
• Multiple legacy systems
• Managing the Customer relationship and accuracy
of Deployment of people at site.
• Needing a visibility of information at site level. The
cost, Revenue and customer satisfaction.
• Managing workforce working out of customer
premises and still have to keep track of the
attendance and work Hours including Overtimes.
• Manage customer approval and process payroll for
the employees based on customer approvals.
Solution offered
• Finance
• Procurement & Inventory
• Facilities Management
• Estimation and Costing
• Service Contract Mgmt.
• Attendance and Time
• Receivables
• Fixed Assets
• HCM & Payroll
Key Business benefits
• Integrated information System for all their facilities Management
functions viz. Cash Management, Security Services, Cleaning
services, Secretarial Services etc.. This gives the management
needed visibility and alerts.
• Consolidated Customer information across diverse services offered
• Financial Consolidation & Book Closure on time
• Procurement consolidation for Volume discounts
• Automated one-click invoicing based on the attendance and
contract information available. TAT for Invoices reduced by 15 days
• Automated payroll process for 300,000 employees happen every
month.
 G4S is the leading global integrated security company specializing in the provision of security products, services and
solutions.
 The group is active in more than 120 countries, and is the largest employer quoted on the London Stock Exchange
with more than 618,000 employees
 G4S underlying revenue in 2013 was £7.4bn
 37% of revenues in 2013 came from emerging markets
Implemented in 8 of the 120
Countries

26. Key Business needs
• Multiple legacy systems
• Manage & Monitor Compliance & Governance
• Expand rapidly into Retail, Corporate segments
• Flexibility in business process, adapt to evolving
business models including M&A
• Enhance Customer relationship
• FocussedAnalytics, Dashboard for real time decision
making for senior management
Solution offered
• Finance
• Procurement & Inventory
• Real Estate Operations
• Construction & Leasing
• Service Billing
• Sales
• Receivables
• Fixed Assets
• HCM & Payroll
• Customer Portal
Key Business benefits
• Integrated information System for Residential, Commercial &
Retail - covering Land Bank, Construction, Leasing, Sales,
Marketing & CRM, HCM, Maintenance, Services & Analytics
• Consolidated Customer information across diverse services
offered
• Financial Consolidation & Book Closure on time
• Procurement consolidation for Volume discounts
• Automated Service Billing (Meters, POS)
• Flexibility & Adaptability for changing business models,
business processes
• Automation of sales contract & customer initiation for
different projects
 DLF Group is a leading real estate developer in India with a Group turnover of INR 3651 Cr.
 Pan India Operations with total development potential – 733 m Sq ft
 Core business has been traditionally into Homes, shopping malls and offices across India.
 DLF has strategic alliances with global industry leaders

27. Key Business needs
• Needing a visibility of information at site level. Budget,
Salary, Cost , Deployment, Attendance Reporting &
Profitability
• Efficient & timely invoicing process with attendance
reporting and actuals (as per contract)
• Handling single contract for Guarding, Soft & Hard Services
– Contract Referring Equipment life cycle at EAM
• Site wise (OU wise ) revenue distribution in case of central
contract
• Invoicing based on SLAs decided with customer
• Attendance Reporting & Employee creation on Mobile
Solution offered
• Facilities Management
• Estimation and Quotation
• Service Contract Mgmt.
• Attendance and Time Reporting
• Attendance Based Invoicing
• Finance
• Site specific Procurement & Inventory
• Maintenance of both owned and Client
Assets.
• Client Specific HCM & Payroll
Key Business benefits
• Centralized control of overall business operations pan India
• Integrated view of various businesses i.e. Guarding
business, Soft services business & hard services business
• Consolidated Customer information across diverse services
offered
• Automated one-click invoicing based on the attendance and
contract information available.
• Single Point of entry for Payroll Processing & Customer
Invoicing
• Guards payment based on the Minimum wages Rule
• Site wise Profitability Report
 Tenon Group is an Integrated Facility Management business conglomerate having Pan-India presence since
1995.
 Global Presence in 6 countries and operational in all 29 states of India
 Spread across India with over 42,000 employees in 67 branches, providing comprehensive range of services to
more than 1300 + corporate.

28. Key Business needs
• Merger of Multiple companies
• Managing integrated business development,
Operations, HR and Payroll across multiple acuried
companies.
• Needing a visibility of information at site level. The
cost, Revenue and customer satisfaction.
• Managing workforce working out of customer
premises and still have to keep track of the
attendance and work Hours including Overtimes.
• Manage customer approval and process payroll for
the employees based on customer approvals.
Solution offered
• Finance
• Procurement & Inventory
• Facilities Management
• Estimation and Costing
• Service Contract Mgmt.
• Attendance and Time
• Receivables
• HCM & Payroll
Key Business benefits
• Integrated information System for all their facilities Management
functions viz. Asset Management, Cleaning services, Secretarial
Services etc.. This gives the management needed visibility and
alerts.
• Consolidated Customer information across diverse services offered
• Merger and integration of new acquired companies sooth and
seamless
• 2500-3000 Invoices tallied and processed with 3 Full Time
Employees spanning sites across India.
• Automated payroll process for 22,000 employees.
 Dusters Total Solutions Service is India’s foremost Facility Management services provider.
 They provide a complete solutions package to over 800 clients across a gamut of industries.
 With a workforce of over 22,000, they manage over 80.71 million sq. ft. a day.
 They are Present in 35 cities and 12 states across India.
Implemented in 8 of the 120
Countries

29. “If Ihave to do this whole processagain, I would choose RAMCOagain. I
have seenand heard other peers who have tried the usual big ERPsuites and
have given up midway. That isareflection of both the vendor and the
company side.Standardization of processesisimportant. Automation only sits
upon a set of processes”
Brendon Pereira, VP Corporate planning & IT
DTSS
.

30. Key Business needs
• General ERP system not able to benefit
operations
• Multiple shifts handling along with rostering
• Inefficient invoicing and collection process
• Integration of multiple processes
• Difficulty in incorporating client specific
requirements
Solution offered
• Unique solutions for
• Guarding operations
• Security systems operations
• Integrated operations
• Standard back office solutions
• Financials
• Supply Chain
• Customized business processes on Time &
Attendance
Key Business benefits
• Replacing the existing point solution to give a integrated
enterprise class Facility Management Solution, which is
a glove fit to Security services industry
• A solution that leveraged pre-built components from
Ramco's growing library of common business
processes such as Service Sales, Operations,
Purchase, Finance and seamless combines exclusive
components developed to glove fit the unique
processes such as guarding
 US’s leading security services company
 Two major divisions Honor Guard Services, Security Resources
 Honor Guard services employ own security guards in the tri-state area (NY, NJ & PA)
 Security Resources work with partners to provide services across the country

31. Endorsements
Voice of Our Customers
“We did evaluate a number of solutions in the ERP field which would meet our needs and objectives. Ramco provided a very good fit, both
from the point of view of their functional suitability, as well as for our commercial requirements. It was a very good decision. We have been
able to successfully integrate this with most of our business needs. I would believe that this has been a rich and valuable experience for us.”
Mr. Jogesh Ramaswamy,
CTO – G4S IT
“Ramco’ Enterprise Suite has eliminated the operational / data redundancies, enhanced the flow of information, and have thus,
significantly improved productivity and profitability.”
Mr. Mahesh Mathur,
Vice President – Systems, DLF – India

32. Endorsements
Voice of Our Customers
“We went through almost all available options. RAMCO was the final choice because it gave a comfort level having done implementation in similar
industries like ours. We had similar pain points of a large geographical spread, multiple bases, large spread, an annuity model of business etc.”
“With RAMCO, the customization is way easier. Also, the implementation is done by the company itself and not by a partner. That brings a lot of
difference in long-term experience.”
“If I have to do this whole process again, I would choose RAMCO again. In our industry, we are on the pioneer side when it comes to automation. I
have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflection of both the vendor and the
company side. Standardization of processes is important. Automation only sits upon a set of processes.”
Brendon Pereira
VP,Corporate Planning and IT - Dusters Total Solutions

33. Thank you
contact@ramco.com
ramco.com
Copyright 2016, Ramco Systems Limited. Information subject to change. All rights acknowledged.
The contents and information contained in this brochure are intended for general marketing purposes only and should not be relied upon by any person as being complete or accurate. Ramco Systems Limited, its group, employees,
agents and other representatives will not accept any liability suffered or incurred by any person arising out of or in connection with any reliance on the content of or information contained in this brochure. This limitation applies to all
loss or damage of any kind, including but not limited to, compensatory, direct, indirect or consequential damage, loss of income or profit, loss of or damage to property and claims by third party.
33