Funds Transfer - Best Practices for Credit Unions
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This document provides best practices for funds transfers including setting appropriate limits on wire transfers requested by telephone, fax, or email. It also recommends developing a funds transfer agreement and establishing a clear callback verification process using passwords or information not easily obtained. Additionally, the document advises logging all calls, segregating employee duties, training staff on call forwarding scams, being wary of recently changed telephone numbers, and communicating policies and procedures with all staff.
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- 1. ▲ 7175 Tower Road, #A, Battle Creek, MI 49014 ▲ 800.785.5527 ▲ Fx: 269-660-1641 ▲ 210 East Main Street, Suite 200, Niles, MI 49120 ▲ 800.785.5527 ▲ Fx: 269-684-6036 FUNDS TRANSFER – BEST PRACTICES Set appropriate limits for wire transfers through telephone, fax, and e-mail requests. Develop and use a clear and complete Funds Transfer Agreement. Clearly establish a Callback Verification process using a password and/or information not easily obtained by others. Log all calls – Date, time, method of identification (includes questions and answers), member providing the information, and employee initials. Segregate duties between employees receiving the transfer request, conducting the call back, and making the transfer. Train staff regarding call forwarding scams and to listen for audible clues. Be wary of a telephone number that was changed within 30 days of the transfer request. Communicate policies and procedures with all staff.