Jasmine F Cook has experience in customer service roles including at a call center and YMCA. She has also worked as a caregiver at a Boys and Girls Club and for the U.S. Census Bureau. Cook earned some college credits but did not complete an associate's degree. She has skills in Microsoft Office, typing, and some database programs. Cook served one year of active duty in the U.S. Navy from 2008-2009 and received an other than honorable discharge.

1. Jasmine F Cook
2530 N Hilltop Dr #2.
Albany, GA 31707
(229) 344-5656
Contact Phone: (229) 344-5656
Email Address: jascook08@outlook.com
EXPERIENCE
09/2015 to 04/2016: Tele-performance Call Center, Albany GA 31707; Ryheem Clayton (801) 257-6155
Via phone conference, I was responsible for helping our clients achieve distinctive, outstanding expectations
and excellence. We publish our insights and those of external experts to help advance the multichannel
customer experience cycle and provide leaders with facts on which to base business decisions. This
included customers of AT&T and Direct TV. Assist AT&T and Direct TV by helping them to retain their
existing customers and grow their existing bases by offering new services to minimize churn. In addition,
assist telecommunications companies concentrate on creating brand loyalty, rather than the forced loyalty
created by contracts, to increase household/family penetration rates and referrals. Select and apply
appropriate problem solving methods and techniques when dealing with customer calls to assist them with
the use and functions of their device, upgrades, additional provided services and troubleshooting using
excellent interpersonal skills. Identify the parameters for a viable solution, decision making, attention to
detail, flexibility, integrity/honesty, stress tolerance and teamwork. Make adjustments to accomplish the
workload in accordance with established priorities using interpersonal skills, learning, reading, reasoning, and
self-management to ensure timely accomplishment of assigned tasks. Answered inquiries by clarifying
desired information; researching, locating, and providing information. Resolved problems by clarifying issues;
researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved
problems. Troubleshot various device, system and network issues using various tools and programs specific
to policy and procedure. Ensured resolution efficiency and customer satisfaction.
03/2015 to 09/2015: Lee County YMCA, Leesburg GA 31707; Tracy Wallace (229) 436-0531
Greeted all members, scanned their membership cards to input them into system and verify membership
status. Assisted visitors with information, gave tours of facility, and processed memberships to include
various program and activity participation. Responsible for filing and inputting data and member information
into systems.
06/2013 to 04/2014: Armed Service YMCA, Albany CA 94501; Merideth Starnes
(510) 769-0660
Lead a daycare class of 6 toddlers; responsible for preparing lessons and activities that taught basic
academic fundamentals, as well as preparing daily snacks. Assisted in putting together various events and
neighborhood activities along with my coworkers.
08/2009 to 06/2010; 30 hours per Week; Caregiver; $9 per Hour; last promoted Not Specified; permanent
employee; not on a temporary promotion; Boys and Girls Club of Barstow, 120 G Street Barstow, CA 92311;
Mrs. Tammy , (760) 255-2422 ; may contact supervisor.
Assisted with care of school children. Assisting in class work. Writing/Typing contract papers. Answering
phones. Helped as well doing filing, keeping records, and teaching the children basic skills such as how to tie
their shoes, count to ten, colors, shapes etc. Kept detailed files on payments and child development. Assisted
in setting up recreation areas for scheduled activities; recording attendance, taking reservations and
payments for field-trips and tours; notifying participants of schedule changes, decorating community or
neighborhood centers or recreation centers for special events, activities, or parties; posting announcements
of scheduled activities and answering inquiries about time, place, transportation, or other matters related to
activities scheduled; guiding children in planned play activities; supervising assigned youth participants in
indoor and outdoor games; instructing charges in good manners, acceptable behavior, and desirable
attitudes; monitoring self-directed activities to assist then needed, as in the case of individual reading
sessions or table games; scheduling and conducting tours and field trips.
Takes and delivers telephone messages for the staff and answers routine inquiries. Schedules appointments

2. or uses judgment in referring calls to the appropriate specialist. Pages personnel when necessary and alerts
personnel to unusual situations. Monitors stock levels of a variety of office supplies. Orders common supplies
as necessary and orders specific supplies requested by the staff. Applies a thorough knowledge of the
organization's functions and procedures in performing the work and applies experience and judgment in
handling situations that arise.
03/2010 to 4/2010; U.S. Census Bureau; QC Enumerator; temporary position; Barstow, CA, 92311; Jessica
Peck; (760) 596-5343; Contact Supervisor? Yes.
Responsible for verifying the home addresses of all residents in an assigned area for reassurance of the
delivery of a census survey to every household and/or living quarters.
11/2009 to 02/2010; Banana Republic; Sales Associate; seasonal position; Barstow, CA, 92311; Monica;
(760) 253-4726; Contact Supervisor? Yes.
Responsible for providing customer service in fitting room, at register, and on the sales floor. Took part in
folding, sorting and restocking shelves before and during business hours. Responsible for maintaining
cleanliness in fitting room, cashier area, and sales floor during my shift
07/2008 to 07/2009; 40 hours per Week; US Navy Information Systems Technician ; $14 per Hour; last
promoted Not Specified; permanent employee; not on a temporary promotion; US Navy NIOC Hawaii,
Wahiawa HI, 96786; IT1 Keith Anderson , (757) 480-4989 ; may contact supervisor.
Responsible for troubleshooting network systems and computers used in offices. Handled messaging
systems for the fleet as well as monitored satellite frequencies. Provide security for all information technology
systems. Plan, develop, implement, and maintain programs, polices, and procedures to protect the integrity
and confidentiality of systems, networks, and data to include internet and e-mail access. Assist in Network
Services to test, install, configure, and maintain networks including hardware (servers, hubs, bridges,
switches, and routers) and software that permit the sharing and transmission of information. Provide Data
Management to develop and administer databases used to store and retrieve data and develop standards for
the handling of data. Translate technical specifications of application software into programming
specifications; develop, customize, or acquire applications software programs; and test, debug, and maintain
software programs.
Assist Data Base Administrator to install, configure, and maintain the operating systems environment
including systems servers and operating systems software on which applications programs run.
Assist in Network Services to test, install, configure, and maintain networks including hardware (servers,
hubs, bridges, switches, and routers) and software that permit the sharing and transmission of information.
Provide Data Management to develop and administer databases used to store and retrieve data and develop
standards for the handling of data. Work as systems administrator to install, configure, troubleshoot, and
maintain hardware and software to ensure the availability and functionality of systems.
11/2007 to 04/2008; 35 hours per week; Burger King; Cashier; part time; Barstow CA, 92398; Ramon; (760)
256-0611; Contact Supervisor? Yes.
Responsible for taking orders on front and drive thru registers. Kept front dining room, back dining room, play
area, and bathrooms clean during my shift. Prepared and expedited orders to customers. Responsible for
handling and accounting for money drawers for my shift.
05/2007 to 08/2007; 40 hours per Week; Base Supply; GS-2005-03; last promoted Not Specified; temporary
employee; not on a temporary promotion; Base Supply/Office Depot, P.O. Box 110880 Barstow, CA 92311;
Mr. Green , (760) 577-6394 ; may contact supervisor.
Responsible for ordering supplies for customers that consisted of regular orders and special orders. Takes
and delivers telephone messages for the staff and answers routine inquiries. Schedules appointments or
uses judgment in referring calls to the appropriate specialist. Pages personnel when necessary and alerts
personnel to unusual situations. Monitors stock levels of a variety of office supplies. Orders common supplies
as necessary and orders specific supplies requested by the staff. Applies a thorough knowledge of the base
and Office Depot's functions and procedures in performing the work and applies experience and judgment in
handling situations that arise. Responsible for the safe handling of materials by ensuring that the fork lift truck
was not used to lift any more of a load than it was able to lift, by placing heavy and bulky items at the bottom

3. of stacks to prevent tipping, making sure that the forks are put into the pallets as far as possible to give the
most support and drove carefully to avoid injuring others or damaging equipment and property. Applies
knowledge of the organization's security procedures, processes, and rules governing building access, reports
of physical security violations, personnel clearances and identification, and access authorizations. Follow
guidelines including agency administrative procedures, security handbooks, and specific instructions.
04/2006 to 07/2006; 40 hours per Week; Supply Clerk; GS-2005-03; last promoted Not Specified; temporary
employee; not on a temporary promotion; Base Supply, P.O. Box 110880 Barstow, CA 92311; Mr. Green ,
(760) 577-6394 ; may contact supervisor.
Responsible for handling routine matters and on basis of office inter-workings knowledge, refer action to
fellow clerks and military supply staff as appropriate. Typed up, filed, maintained, and made copies of
requisitions for office supply orders. Entered order number into computer for orders received. Communicate
effectively orally and in writing. Use computer software programs such as; Microsoft Excel Spreadsheet,
Microsoft Word and Power Point. Provide and share information and data as appropriate and answered
phones. Takes and delivers telephone messages for the staff and answers routine inquiries. Schedules
appointments or uses judgment in referring calls to the appropriate specialist. Pages personnel when
necessary and alerts personnel to unusual situations. Monitors stock levels of a variety of office supplies.
Orders common supplies as necessary and orders specific supplies requested by the staff. Applies a
thorough knowledge of the organization's functions and procedures in performing the work and applies
experience and judgment in handling situations that arise. Compiles, maintains, and updates data, lists and
reports of computer passwords, security violations, and employees and visitors authorized access to the
building and/or its computer system. Applies knowledge of the organization's security procedures, processes,
and rules governing building access, reports of physical security violations, personnel clearances and
identification, and access authorizations. Follow guidelines including agency administrative procedures,
security handbooks, and specific instructions. Possess broad practical and technical knowledge of
maintenance management including inspection techniques and principles. Recognize trends to determine
broad logistical support requirements and integrate a variety of individual equipment programs including
initiating and monitoring inter/intra service support agreements concerning motor pool functions and fleet
maintenance operations. Collect and analyzes maintenance and repair data for effectiveness and efficiency;
reviews and evaluates maintenance data for economy, repair, and possible replacement; prepare and submit
reports to the Command. Collect and analyze utilization data for overall effective and efficient operation;
identifies underutilized equipment, make recommendations to users on how to improve utilization; manages a
program of loan and redistribution within the installation, and make recommendation to the Equipment
Manager on ways to improve equipment utilization. Advises and recommend the acquisition of new
equipment replacements or major repairs required; determines availability of times and the operating needs
of the organization; recommend course of action on items of equipment when performance difficulties arise.
EDUCATION
Silver Valley High, Yermo, CA; 2008 High School Diploma
01/2012 to 05/2012: Barstow Community College, Barstow CA 92311
Studied for Associates of Science in Nursing GPA: 3.3
Courses Taken: Speech 101, English 101, Algebra II
01/2013 to 05/2014: Alameda College, Alameda CA 94501
Studied for Associates of Science in Nursing GPA: 3.2
Courses taken: Biology 101, Anatomy 101, Statistics 101, psychology 101, Spanish 1, Political
Science, Computer Information Systems 1, Sociology 101

4. 09/2014 to 12/2014: Victor Valley College, Victorville CA 92395
Studied for Associates of Science in Nursing GPA: 3.2
Courses taken: Astronomy 101, psychology 101, piano 1A, English 102
PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS
3.6 Grade point average.
Superintendent award for execellence in academics (2004).
Language Arts award (2004)
Student of the year (2002)
Prinicple’s award (2004)
OTHER INFORMATION
Can type 40 to 45 wpm and I am proficient in some Oracle 10g, Windows 2008, Microsoft Office Suite and e-
mail.
U.S. MILITARY SERVICE INFORMATION
Active Duty: 06/2008 to 06/2009 - U.S. Navy
Other than Honorable Discharge