1. YASMEEN SMITH
 8521 Porter Road, Apt #106 Niagara Falls, NY 14304  (716) 940-3188  Yassmith90@yahoo.com
Physical Security Professional
Field of Interest: Investigations
QUALIFICATIONS PROFILE
Results-oriented professional with experience in physical security and 10 years of practice in providing excellent
customer service. Highly effective in observing staff to assure compliance with established laws, regulations,
policies, procedures and internal controls. Possess exceptional interpersonal and communication skills. Proven
track record of detecting suspicious behavior within hectic environments and dealing effectively with various
types of personalities. Armed with the ability to learn quickly; adept at demonstrating strong investigative
capabilities.
AREAS OF EXPERTISE
Investigations
Surveillance
Human Resources
Marketing
Compliance
Customer Service
Supervision of staff
Physical Security
Communications
Gaming Regulations
CAREER HIGHLIGHTS
Surveillance/Investigations
 Responsible for ensuring staff compliance with established laws, regulations, policies,
procedures and internal controls.
 Active monitoring of criminal activity or suspicious behaviors.
 Cooperation with Security and department supervisors to assure property protection.
 Collaborate with the Finance and Table Games department to assure asset protection and the
integrity of the game.
 Completion of accurate and timely reports for all incidents including those that may lead to
legal actions by the casino or the patrons.
 Conduct daily maintenance checks of equipment and report all issues to the IT department.
 Act as supervisor and provide leadership to the teams during absence of primary supervisor.
Customer Service/ Support
 Provided customers with detailed product descriptions and comparisons to assist with
making informed purchasing decisions
 Ensured customers’ needs were met and received the best care during their shopping
experiences
 Analysis of inventory and assisted staff with re-stocking of products to ensure availability for
customers
 Updated and maintained database of new patrons and ensured existing patrons were always
equipped with player’s cards
 Obtained knowledge of current and upcoming promotions to accurately respond to customer
queries
PROFESSIONAL EXPERIENCE
GAMING SURVEILLANCE OFFICER – SENECA GAMING AUTHORITY, NY MARCH
2013–Present
HUMAN RESOURCES SPECIALIST – UNITED STATES ARMY RESERVE DECEMBER 2011-Present
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2. YASMEEN SMITH
 8521 Porter Road, Apt #106 Niagara Falls, NY 14304  (716) 940-3188  Yassmith90@yahoo.com
MARKETING REPRESENTATIVE – SENECA NIAGARA HOTEL AND CASINO, NY OCTOBER 2009-JUNE 2011
HOUSEKEEPER – CROWN PLAZA HOTEL, NY MAY 2008-AUGUST 2008
SALES ASSOCIATE – STEVE AND BARRY’S., NY DECEMBER 2007–MAY 2008
CASHIER – TARGET CORPORATION, NY SEPTEMBER 2006-OCTOBER 2007
MILITARY & EDUCATION
United States Army Reserve - Specialist | 2011-Present
Niagara University – Bachelor of Science, Criminology | 2012
Niagara University, Niagara Falls, NY
CREDENTIALS
Human Resources Specialist Certificate | October 2012
United States Army
Postal Operations Course Certificate | November 2012
United States Army
HONORS & AWARDS
Army Reserve Components Achievement Medal
United States Army
Awarded for exemplary behavior, efficiency, and fidelity.
Exhibited honest and faithful service in accordance with the standards of conduct, courage and duty
required by the United States Army Reserve.
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