John Ortiz has over 7 years of experience as a doorman concierge focused on exceptional customer service. He has a history of improving customer satisfaction ratings and going the extra mile for residents. Ortiz was awarded Employee of the Year for providing personalized patron services and achieving maximum security.

1. JOHN ORTIZ
814 1/2 North 7th Street, Allentown, PA 18102
Cell: 1 (484) 358-9930
Taylorortiz2013@mail.com
High-energy doorman concierge services focused on promoting customer satisfaction through exceptional service and
maintaining outstanding.
Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated
and willing to go the extra mile to increase residential satisfaction and comfort.
Highly skilled in greeting guests in a courteous
manner
Functional knowledge of anticipating guests' needs
7+ years' extensive experience in handling the
entrance of hospitality setting
Awarded Employee of the Year award following
residential feedback for excellence in providing
personalized patron services
In depth knowledge of verifying and recording
guests' information
Hands on experience in managing prevention of
entry of unauthorized personnel
Achieved maximum security by ensuring that
“party crashers” do not enter the hotel premises
during an especially high profile and sensitive
political meeting
06/2007 to Current
FIRST SERVICE
Manhattan, N.Y
Doorman Concierge
Greeted and registered guests and issued room keys.
Balanced all rebates and other miscellaneous charges.Answered department telephone calls within four rings, using
correct salutations and telephone etiquette.Delivered requested items to guests' rooms.Processed credit card transactions
during the checkout process.Greeted all guests in a courteous and professional manner.Monitored the appearance and
performance of the front desk staff.
03/1999 to 07/2006
MIDTOWN EXPRESS
Maspeth, N.Y
Foreman/Supervisor
Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in
sales.Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members.
1996HIGH SCHOOL DIPLOMA
Richmond Hill , Richmond hill, N.Y, Jamaica Queens
SUMMARY
HIGHLIGHTS
EXPERIENCE
EDUCATION