This is Martin Ruskov’s presentation from Service Experience Camp 2016 on From Gamification through Engagement to Behavioural Change, held on Day 2 in Raum 3.
Social Media for Awareness and InfluenceDavid Horne
Presentation for the National Cotton Council's Leadership at its Best Conference. The goal of the talk was to help leaders in Ag Business understand and learn to use social media for awareness and influence.
I have used this presentation in the Design Thinking course that took place for the Service Innovation Design master students, in Laurea University of Applied Sciences, in Lepaväärä 2011.
The document discusses gamification and its applications to digital media and products. It defines gamification as using game elements and design techniques in non-game contexts to motivate behaviors. Some common game elements mentioned are points, badges, achievements and leaderboards. The document provides several examples of gamified digital products and services. It notes that gamification is about designing for fun and learning from games, rather than simply adding games. Gamification can be used for marketing, customer engagement, productivity and behavior change. The document emphasizes consulting a gamification designer when applying these principles.
10 Ways to Improve Your Social Media Strategy ImmediatelyRebekah Radice
To succeed in social media, you have to do the work. That means putting a plan in place and taking an integrated and strategic approach. Here's 10 ways to improve your social media strategy immediately.
Social Media for Awareness and InfluenceDavid Horne
Presentation for the National Cotton Council's Leadership at its Best Conference. The goal of the talk was to help leaders in Ag Business understand and learn to use social media for awareness and influence.
I have used this presentation in the Design Thinking course that took place for the Service Innovation Design master students, in Laurea University of Applied Sciences, in Lepaväärä 2011.
The document discusses gamification and its applications to digital media and products. It defines gamification as using game elements and design techniques in non-game contexts to motivate behaviors. Some common game elements mentioned are points, badges, achievements and leaderboards. The document provides several examples of gamified digital products and services. It notes that gamification is about designing for fun and learning from games, rather than simply adding games. Gamification can be used for marketing, customer engagement, productivity and behavior change. The document emphasizes consulting a gamification designer when applying these principles.
10 Ways to Improve Your Social Media Strategy ImmediatelyRebekah Radice
To succeed in social media, you have to do the work. That means putting a plan in place and taking an integrated and strategic approach. Here's 10 ways to improve your social media strategy immediately.
To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
Klara Lindner: How to scale energy services for the 2$-per-day societyService Experience Camp
Joseph Edward lives in a Tanzanian village with his wife and four kids. He works as a picky-driver, farmer, and trader. Until now, he had bought kerosene for lights and charged his phone in the village shop. He has been waiting for a utility connection for years. The document discusses Mobisol's efforts to provide affordable solar home systems to increase energy access and availability through monitoring and control using IoT technologies. Their goal is to impact 30,000 households by combining big and little data in a user-centric culture.
The document discusses staying human in emerging technology. It notes that the impact of bad design decisions can slow adoption of new technology. It emphasizes that you are not the user, your certainties are assumptions, and most of what you think you know is not useful. The answers discovered today will likely be wrong tomorrow. It recommends thinking negatively, knowing nothing, talking to humans, building something tangible, and testing everything.
Design and prepare your open session / Claudia Brückner & Mauro RegoService Experience Camp
This is Claudia Brückner & Mauro Rego’s presentation from Service Experience Camp 2016 on Design and prepare your open session, held on Day 1 in Atelier.
How would a modern day business be run by Tutanchamun? In this session we will try management styles from different centuries: how would the Ötzi have handled corporate politics? How would a Zen master behave in a salary negotiation? We will take a look at the evolution of our organizations and what is to come next. A business simulation that involves acting.
Technology Infrastructure for Offender Rehabilitation / Martin RuskovService Experience Camp
This is Martin Ruskov’s presentation from Service Experience Camp 2016 on Technology Infrastructure for Offender Rehabilitation, held on Day 1 in Galerie.
This document discusses different continents and regions including North America, South America, and Europe. It raises the question of "How?" and provides a list of bullet points comparing and contrasting various items with different symbols. The bullet points cover multiple topics across several continents.
Putting Service back into Public Service / Service Experience Camp 2014Service Experience Camp
It makes perfect sense to assume that public services are citizen-centric because they are essentially created for citizens. But what does it really mean to design citizen-centric services? What are the ah-ha! moments, and what are the challenges?
Tong Teck Lim, & Joycelyn Chua from the Ministry of Manpower, Singapore spoke about ‘Putting Service back into Public Service’ during Service Experience Camp 2014 in Berlin.
The document discusses reducing preventable newborn deaths in low resource settings through better design of maternal healthcare services. It notes that over 2700 babies die on their day of birth each year, with 98% of deaths being preventable. Barriers that contribute to newborn deaths include lack of transportation, supplies, trained staff, and cultural beliefs. The document proposes using service design methods like formative research and mapping the user journey to better understand needs and improve communication, preparedness, and the overall experience of maternal healthcare services with the goals of increasing feelings of control, care, and positive health outcomes.
How to organise an event experience for 100.000 people • Roskilde FestivalService Experience Camp
The Roskilde Festival is an 8 day music festival in Denmark featuring 166 bands across 100,000 guests. Tickets cost 1,890 DKK and are organized by the Roskilde Festival Society with help from 30,000 volunteers. The festival transforms an open field into the 4th largest city in Denmark and one of the biggest 8-day festivals in the world. It prioritizes community, taking risks, fast decision making, and putting participants first.
The document discusses the idea lab of Berliner Stadtreinigung (BSR), the largest public waste management company in the EU. It owns aims to foster innovation through open communication, workshops with employees and other organizations, and testing prototypes. Some examples of projects are developing accessible waste collection for seniors with a design school and exploring ways to reduce litter in a new urban development with 1 million annual visitors. The goal is to continuously improve through experimentation and collaboration both internally and externally.
This is Service Design / DMY Symposium / June 7, 2012Martin Jordan
The service sector currently contributes most to Germany’s Gross Domestic Product. Yet, while the German public cares a lot about being the world’s largest exporter of the year, the phrase “service wasteland Germany” unfortunately remains a frequently used one. No wonder product design is a well-established discipline, whereas the term service design is even unclear to many designers themselves.
This lecture gave an introduction to service design and discussed how service economies both change design and business. The co-founders of ‘Service Design Berlin’ talk about the refined role of the designer and how s/he not only adds value to a business, but is in charge of shaping it. The talk outlines the altered design process that is based on iterative, user-centred and collaborative components.
The document discusses strategies for designing insurance and pension services, including focusing on life triggers that indicate when customers need coverage, making the intangible insurance tangible by emphasizing its future benefits, customizing offerings for clear target groups, and prioritizing helping customers over attempts to delight them.
To design effective user-focused services, we need to use data. We need to understand how people are using the service, what works for them and what doesn’t. There can be no service without data.
But as designers, we have to focus on user needs. That means we need to address users’ data needs as well as their service needs. We must design good services based on good data that don’t infringe on people’s privacy. This means we have to look at questions like: what data is my service collecting? How and when is this data being used? Who has access to this data and who owns it? And how do we keep it secure?
As service designers working with data on a daily basis, we want to raise awareness of the value of data to services. And we want to discuss fundamental questions around what happens to that data.
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
Klara Lindner: How to scale energy services for the 2$-per-day societyService Experience Camp
Joseph Edward lives in a Tanzanian village with his wife and four kids. He works as a picky-driver, farmer, and trader. Until now, he had bought kerosene for lights and charged his phone in the village shop. He has been waiting for a utility connection for years. The document discusses Mobisol's efforts to provide affordable solar home systems to increase energy access and availability through monitoring and control using IoT technologies. Their goal is to impact 30,000 households by combining big and little data in a user-centric culture.
The document discusses staying human in emerging technology. It notes that the impact of bad design decisions can slow adoption of new technology. It emphasizes that you are not the user, your certainties are assumptions, and most of what you think you know is not useful. The answers discovered today will likely be wrong tomorrow. It recommends thinking negatively, knowing nothing, talking to humans, building something tangible, and testing everything.
Design and prepare your open session / Claudia Brückner & Mauro RegoService Experience Camp
This is Claudia Brückner & Mauro Rego’s presentation from Service Experience Camp 2016 on Design and prepare your open session, held on Day 1 in Atelier.
How would a modern day business be run by Tutanchamun? In this session we will try management styles from different centuries: how would the Ötzi have handled corporate politics? How would a Zen master behave in a salary negotiation? We will take a look at the evolution of our organizations and what is to come next. A business simulation that involves acting.
Technology Infrastructure for Offender Rehabilitation / Martin RuskovService Experience Camp
This is Martin Ruskov’s presentation from Service Experience Camp 2016 on Technology Infrastructure for Offender Rehabilitation, held on Day 1 in Galerie.
This document discusses different continents and regions including North America, South America, and Europe. It raises the question of "How?" and provides a list of bullet points comparing and contrasting various items with different symbols. The bullet points cover multiple topics across several continents.
Putting Service back into Public Service / Service Experience Camp 2014Service Experience Camp
It makes perfect sense to assume that public services are citizen-centric because they are essentially created for citizens. But what does it really mean to design citizen-centric services? What are the ah-ha! moments, and what are the challenges?
Tong Teck Lim, & Joycelyn Chua from the Ministry of Manpower, Singapore spoke about ‘Putting Service back into Public Service’ during Service Experience Camp 2014 in Berlin.
The document discusses reducing preventable newborn deaths in low resource settings through better design of maternal healthcare services. It notes that over 2700 babies die on their day of birth each year, with 98% of deaths being preventable. Barriers that contribute to newborn deaths include lack of transportation, supplies, trained staff, and cultural beliefs. The document proposes using service design methods like formative research and mapping the user journey to better understand needs and improve communication, preparedness, and the overall experience of maternal healthcare services with the goals of increasing feelings of control, care, and positive health outcomes.
How to organise an event experience for 100.000 people • Roskilde FestivalService Experience Camp
The Roskilde Festival is an 8 day music festival in Denmark featuring 166 bands across 100,000 guests. Tickets cost 1,890 DKK and are organized by the Roskilde Festival Society with help from 30,000 volunteers. The festival transforms an open field into the 4th largest city in Denmark and one of the biggest 8-day festivals in the world. It prioritizes community, taking risks, fast decision making, and putting participants first.
The document discusses the idea lab of Berliner Stadtreinigung (BSR), the largest public waste management company in the EU. It owns aims to foster innovation through open communication, workshops with employees and other organizations, and testing prototypes. Some examples of projects are developing accessible waste collection for seniors with a design school and exploring ways to reduce litter in a new urban development with 1 million annual visitors. The goal is to continuously improve through experimentation and collaboration both internally and externally.
This is Service Design / DMY Symposium / June 7, 2012Martin Jordan
The service sector currently contributes most to Germany’s Gross Domestic Product. Yet, while the German public cares a lot about being the world’s largest exporter of the year, the phrase “service wasteland Germany” unfortunately remains a frequently used one. No wonder product design is a well-established discipline, whereas the term service design is even unclear to many designers themselves.
This lecture gave an introduction to service design and discussed how service economies both change design and business. The co-founders of ‘Service Design Berlin’ talk about the refined role of the designer and how s/he not only adds value to a business, but is in charge of shaping it. The talk outlines the altered design process that is based on iterative, user-centred and collaborative components.
The document discusses strategies for designing insurance and pension services, including focusing on life triggers that indicate when customers need coverage, making the intangible insurance tangible by emphasizing its future benefits, customizing offerings for clear target groups, and prioritizing helping customers over attempts to delight them.
This document discusses voice user interface (VUI) design. It includes sample dialogues for setting an alarm using voice commands. It discusses best practices for writing sample dialogues, such as keeping interactions brief, clearly presenting options, and limiting choices. It also discusses other VUI design considerations like writing for natural conversation and avoiding technical jargon. Wireflows and dialogue flows are presented as techniques for prototyping VUIs. Testing methods like lab studies, A/B testing, and wizard of oz testing are also mentioned. The document emphasizes that VUI design is still evolving and will continue to change rapidly with advances in technologies like artificial intelligence.
This document discusses moving from hipster-centric design to human-centered design and social good. It provides survey results showing that most designers believe UX can contribute to social good but are not involved in such activities. It encourages designers to get involved in small ways and provides resources for finding social projects and organizations to volunteer with.
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de CesareService Experience Camp
This document discusses emerging technologies and their opportunities and challenges from an ethical perspective. It provides design principles for companies to consider, such as making sure technologies respect people as ends and not just means, requiring accountability, and considering unintended consequences. It also discusses the importance of diversity, accessibility, and having the right company culture to ensure technologies are developed and applied responsibly and for the benefit of humanity. Continuous learning, prototyping, and putting users first are emphasized as important for responsible development of technologies.
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...Service Experience Camp
This is Audrey Liehn’s and Stephan Kochen's presentation from Service Experience Camp 2018 on creating B2B Persona Networks to Empathize with Companies
This document discusses value driven design, which involves starting with user, producer, and business values to determine what product or service to build. It defines different levels of value from user to business and explains how to operationalize values through facets and themes. Themes represent non-functional requirements like usability, security, and performance that contribute to values. Quality is determined by non-functionals. The process then involves tracking non-functionals through themes and promoting some to user values if essential. Stories are developed to fulfill values via functional requirements. This ensures building the right product to satisfy the identified values.
This document summarizes a discussion at a UK government service experience camp about characteristics of good services. It includes tweets from Martin Jordan sharing principles of good service design from various sources and asking participants to evaluate their own services against criteria like being useful, usable, desirable, findable, accessible, and trustworthy. Participants also discussed potential barriers to implementing the principles and shared examples of where they have been applied successfully.
This document discusses how cities can become innovation platforms and outlines a framework for designing impact. It proposes that cities transition from closed organizations to open civic platforms that engage citizens. The framework suggests three levels of impact: incremental, evolutionary, and revolutionary/transformative. Incremental focuses on problem solving and client interests, while evolutionary combines creativity and societal concerns. Transformative change requires imagination and overlapping interests among all groups. The document argues for moving from short-term reactive approaches to long-term proactive practices that transform organizations and cultures.
Reimagining & transforming the digital travelling experience / Sneha KhullarService Experience Camp
This is Sneha Khullar’s key talk from Service Experience Camp 2016 on Reimagining & transforming the digital travelling experience, held on Day 2 on the big stage.
Making ourselves redundant: Delivering impact by building design capabilities...Service Experience Camp
This document discusses how service designers can build capabilities in others and avoid making themselves redundant through skills transfer. It recommends including skills transfer in all service design projects by doing the work together, bringing in others like middle managers, and focusing on developing a design mindset over just providing toolkits. The goal is to ensure the work does not just end up in a drawer by enabling others to continue applying the design process.
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Sethurathnam Ravi: A Legacy in Finance and LeadershipAnjana Josie
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...dsnow9802
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
A team is a group of individuals, all working together for a common purpose. This Ppt derives a detail information on team building process and ats type with effective example by Tuckmans Model. it also describes about team issues and effective team work. Unclear Roles and Responsibilities of teams as well as individuals.
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Dr. Nazrul Islam
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
solutions that help the organization achieve sustainable growth. Therefore, the purpose of this
research is to determine the effect of performance appraisal on employee motivation and retention.
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Alexey Krivitsky
Is Agile dead? It depends on what you mean by 'Agile'. If you mean that the organizations are not getting the promised benefits because they were focusing too much on the team-level agile "ways of working" instead of systemic global improvements -- then we are in agreement. It is a misunderstanding of Agility that led us down a dead-end. At Org Topologies, we see bright sparks -- the signs of the 'second wave of Agile' as we call it. The emphasis is shifting towards both in-team and inter-team collaboration. Away from false dichotomies. Both: team autonomy and shared broad product ownership are required to sustain true result-oriented organizational agility. Org Topologies is a package offering a visual language plus thinking tools required to communicate org development direction and can be used to help design and then sustain org change aiming at higher organizational archetypes.
6. How to win friends
and influence people
(Dale Carnegie 1937)
● Begin with praise and honest appreciation
●
Call attention to people's mistakes indirectly
● Talk about your own mistakes before
criticizing the other person
● Ask questions instead of giving direct orders
●
Let the other person save face
● Praise every improvement
● Give the other person a fine reputation to
live up to
●
Use encouragement. Make the fault seem
easy to correct
● Make the other person happy about doing
what you suggest
16. Wot Do U Call It?
(Wiley 2004)
● Reflective practitioner
in Architecture
● Design-based Research
in Educational Research
● Agile Development
– In Software Engineer
● Usable Security
in Information Security
● Implementation Sciences
17. Further Literature
● Change by Design
● The Power of Habit
– Que
– Routine
– Reward
● Thinking, Fast and Slow
(Daniel Kahneman 2011)
● Will Wright – on engagement vs education in games
– http://link.brightcove.com/services/player/bcpid139913618
8?bctid=29089952001
●