The document describes a training program for operations supervisors. It was originally designed in 2005 for a multinational corporation to develop leadership and management skills. The program aims to improve supervisory skills like self-management, coaching employees, and communicating within the company. It consists of three modules over seven training days and focuses on personal leadership, people skills, and management skills. The program also trains internal coaches to deliver the training locally.

1. Operations Supervisory Skills Training
A leadership and management skills development programme
for operations supervisors
FOCUS Learning & Development
www.focus-lerenenontwikkelen.nl

2. Origin
This training programme was designed initially for a
multinational industrial corporation in 2005
Assignment: to design a programme to train operations
supervisors (production team leaders) in people management
skills and train internal trainers to qualify them to deliver the
training locally.
The programme was based
on our successful
Dutch Effective Leadership
training programme
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3. Target groups
Operations supervisors
Internal trainers
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4. Objective of the training
To master the attitude and skills needed for day-to-day leadership
To be better people managers
To act more as intermediates between operators and higher
management
To create an operations supervisors team
This includes
– Improving self-management of the supervisors
– Improving performance and social skills coaching of operators
– Improving in-company co-operation and communication
– Improving management skills
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5. Objective of the
train-the-trainer training
To master the contents, attitude and skills required to deliver
the operations supervisory skills training
This includes
– Didactical skills
– Training skills
– Working with groups
– Presentation skills
– Content skills
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6. Training Design

7. Training Design
Preparation
Module 1: Personal Leadership (3 days)
Interim period (3-4 weeks)
Module 2: People Skills (2 days)
Interim period (3-4 weeks)
Module 3: Management Skills (2 days)
Implementing Personal Action Plan
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8. Way of working

9. Way of working
Pre-training preparation
Management & other stakeholders are included
A pleasant mix of theory and learning by doing
Participant initiative is required and encouraged
The trainers transfer knowledge and experience, but also support and
challenge the participants
The participants support each other during the programme
The participants have training-related meetings with their line manager
before, during and after the training
Structured follow-up after the end of the programme
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10. Results of the training programme

11. Results of the training programme
Participants have a better understanding of their personal
qualities, which results in better self-management and
personal leadership
Participants have gained many practical insights which they
can apply in coaching employees and communicating with the
company
Participants have practised with practical management skills
Participants have experienced 7 training days full of learning,
interaction, reflection, forming moments and humour
Participants have become better managers who focus on the
organization rather than only on their own team.
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12. More information?
Please contact Mr Willem Ezerman
willem@focus-lerenenontwikkelen.nl
+31 (0) 6 1619 7002
We are pleased to deliver a presentation for you.
We look forward to working with you.
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13. FOCUS Learning & Development
Our Expertise:
– Human Resource Development
– Developing and implementing training and development
policy
– Training co-ordination
– Management Development
– Team coaching and training
– (Management) Coaching
– Train the internal trainers and coaches
– Leadership training, management training and personal
effectiveness training
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14. FOCUS Learning & Development
Our drive: linking performance management and
personal effectiveness
Our focus is always to find the best alignment between individuals and
systems (teams, departments, organisations) and inspiring and motivating
people to realise their potentials and to go the extra mile.
We use all our knowledge and experience to align the passions and skills
of people with the demands of the organisation in order to increase both
their performance.
Hence our pay-off: people passion performance. People
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15. FOCUS Learning & Development
EMPLOYERS
Dutch
Dutch
Immigration
Services VGZ Labour
Healthcare Party
Insurance
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16. FOCUS Learning & Development
Transvaalstraat 11
1521GB Wormerveer
The Netherlands
T +31 (0) 6 1619 7002
E mail@focus-lerenenontwikkelen.nl
I www.focus-lerenenontwikkelen.nl
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