Diksha is an established telecom software development and consulting services company with over 11 years of experience. It has a diverse customer base including long-term relationships with IBM, TCS, Accenture, and others. Diksha provides end-to-end solutions and implementation services for telecom billing and CRM technologies and has experience migrating 13 countries' data into a single billing instance. Diksha offers flexible engagement models and proprietary tools to help customers with tasks like billing system migrations, testing, and production support.

1. Diksha Technologies
Telecom Software Development
& Consulting Services
©Diksha. 2012. Confidential. All Rights reserved. 1

2. Contents
Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward

3. Diksha Technologies India
– An Established Market Player
 A well established telecom software professional services provider among Diksha Business
almost all leading System Integrators in India, with proven service track record of
more than 11 years
Telecom Software Professional
 Diverse and strong customer base with long term relations. A few of the key
Services
relationships include servicing IBM for over 9 years, TCS for more than 6 years,
Accenture for over 5 years, Capgemini and Wipro for around 2 years
End-to-End Solutions
 Caters to a wide range of technologies within the Telecom Billing and CRM domain. Implementation
 Diksha helped one of its customers migrate 13 countries data into a single billing
instance with 90% of offshore work. (More than 60+ consultants have been deployed Telecom Software
across User Acceptance Testing, System Integration Testing, Development and Operations Product Development
Support activities. Apart from migration, production support, post-migration support,
automation of billing operations, testing and managed services)
Outsourced Product
 Well trusted company among SIs’ and Telcos - known for its technical prowess in Development
undertaking challenging projects and delivering well under the timelines
 Winner of Red Herring 2011 Top 100 Asia. The Top 100 are evaluated on both quantitative and qualitative criteria, such as
financial performance, technology innovation, quality of management, execution of strategy, and integration into their
respective industries
 Ranked 26th among the 50 fastest growing technology companies in India by Deloitte for the year 2010. With CAGR of 49.9%
over the past five years in the Indian telecom market
 Awarded Fastest 500 in Asia Pacific by Deloitte for the year 2010 based on the growth rate of 164.7% over past 3 years.
Diksha has the largest team on technologies like Kenan in Asia Pacific adding to its large pool of telecom experts
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4. Diksha Consulting
– Successful Operating Model
 Flexible engagement models enables most apt
service delivery to meet customer requirements and
Centre Of Excellence
to mitigate various business scenarios
o Partnering as an End-To-End solution provider
ensures Quality of Service through delivery
Kenan assurance by Diksha’s program management
team
o Engaging as a niche technology consultant, the
client has a leverage of keeping its IT
ecosystem intact and yet ensuring timely and
under budget service delivery
Diksha  Technology Centre-Of-Excellence in Kenan and
Process
Technologies
Process Oracle solutions, offers the customers best in class
technical solutions and surety of service
 To ensure QoS (Quality of Service) Diksha follows
CMMI for Services as a standard operating procedure,
which is a widely accepted process model based on
industry best practices. It helps in seamless
integration with customer processes and provides
Oracle Solutions
ease of interaction among various business units at
both, the customer & vendors
 Diksha software products are built using Agile
Software Development Methodologies and ensures a
Centre Of Excellence
timely and client-valued functionality (feature)
driven software
 Human resources, being the core of the business, are
provided utmost importance and various modern
practices are followed within Diksha which has
resulted in low attrition rates
4

5. Diksha’s OSS/BSS Practice
Top Telecom
Operators
Tier 1 Tier 1 System
Software Integrators
Vendors
Diksha Technologies
Telecom Software
Development &
Consulting Services
Implementation/ Managed Services
Project-based Delivery
Time and Material
Fixed-Price Capacity Model
Product enhancement
Core Feature enhancement
Localization
Utility development
Aging product support
Offshore Support
Configuration/Testing BaU operations
Development activities
5

6. Value Proposition
TIBCO Gold Consulting Partners
Oracle Gold Partners
Strong global team
Quality is embedded in Telecom Billing Professionals
working across all
Diksha’s execution process regions 24/7
framework and we are on-
Customizable proprietary toolset
track in receiving CMMI
which can help automate your day to
level 3 certification
day tasks in the telecom ecosystem
Global Reach
CMMI, Quality Business Customer first is
Assurance Continuity our mantra to
success
Telecom
Specific IP
Offshore Delivery
Development Responsibility
Best Technical Consistently
Resources delivering projects
on time while
meeting quality
standards
Flexible onsite- Subject Matter Experts
offshore model for (SMEs) across all major
delivery technologies

7. Value Proposition
Rich Intellectual Property
Our stack of innovative proprietary tools enable enterprise-wide functional
integration, seamless data exchange and provide a framework for automation
of tasks. This powerful stack of products enhances the quality of service and
improves overall efficiency.
Billing System Migration
We have handled various migration/upgrade projects across technologies and
systems including Kenan, Amdocs, BRM, CSG, LHS etc. Notably we migrated
13 different instances to a single instance successfully, transferring business
critical data to new systems while maintaining existing functionality.
Billing System Configuration
We have aligned products with business objectives. Our expertise in
configurations have helped Telcos to define and configure new offerings and
pricing to comply with changing business needs, at minimum time to market.

8. Value Proposition
Production and Operations Support
Our large team of specialists with a leading operator has supported business-
critical processes and systems whilst meeting high performance benchmarks.
Our impeccable service delivery for the past 3 years has earned a renewal of
further 5 years
Application Integration & Management
Integration projects can be very challenging and complex. We ensure smooth
transition from project deployment through to operations. We have
successfully integrated more than 100+ integration points for a Telco and
maintained large number of custom applications in the eco system.
End-To-End Quality Assurance
We provide End to End QA services including Functional, Regression,
SIT, and UAT. We have delivered various end-to-end QA projects in
on-site/off-shore model for the last 8 years.

9. Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward

10. Our OSS/BSS Capabilities
Diksha Consulting SERVICE ACTIVATION
in these domains WORK FORCE FAULT/TROUBLE
OSS MGMT ORDER INVENTORY MGMT
PROVISIONING
MANAGEMENT MANAGEMENT
TELECOM BILLING & CRM
ORDER PRODUCT
ORDER ENTRY BILL VIEW TESTING USAGE RATING COLLECTIONS
Diksha IP along STATUS CATALOG
with Consulting
skills can be BSS
leveraged in these
PRODUCT CUSTOMER ACCOUNT IVR SCREEN PRODUCT
domains SETTLEMENT ADJUSTMENTS
CONFIG PORTAL MGMT POP DEVELOPMENT
Diksha IP Framework
GRAPHICAL WORKFLOW MODELING DOMAIN AGENTS AUDIT MONITORING
FUNCTIONAL INTEGRATION WEB SERVICES
SCHEDULING
WORKFLOW ENGINE
ACCESS TO DOMAIN SPECIFIC DATA AT AN ENTERPRISE LEVEL

11. Comverse Skills – Pen Picture
Kenan Footprints
Diksha’ Comverse vertical has been achieving various milestones in the
domain of global Consulting and Managed Services
 We have a very strong presence among telcos for delivering
Kenan related projects from past 12 years
 We have one of the largest team of Kenan professionals in the
Asia Pacific region
 Our team of Kenan subject matter experts have specialists in
areas like Migration, Integration, Testing (Unit, Application, SIT,
UAT, PAT), Customization, Development, Apps & Ops Support
 We have serviced our clients with customer bases of 7 million to
10 million
 We have successfully delivered multiple End-To-End migration
projects exclusive to Kenan FX, across a varied range of
customers spread over the globe
 Diksha has been the sole partner to customers like Colt and
TelstraClear for handling their End-To-Migrations and also to
manage their Business-As-Usual operations

12. Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward

13. Diksha’s Rich IP Tool
Using our strong billing knowledge and experience we have built a powerful IP to aid various OSS/BSS tasks.
Enterprise Level: Custom Tools - Billing
> Help functionally integrate various systems in a Telco eco-  ONE-TOUCH BILLING: Diksha proposed,
system. It provides enterprise-wide data flow management developed and deployed a ‘one-touch’
and integrations; it connects functional data points and billing solution to one of our customers.
exposes functional units as web services. Billing operations are entirely automated
with self-healing/ Auto Resolving
capabilities. We reduced the total bill run
> Help automate non-core processes/workflows in a billing
time by 20 hours by removing redundant
environment; (processes other than what the native billing
processes, implemented smart
system does by itself).
workarounds to reduce load and optimized
> Mundane tasks can be identified and automated pre-bill/post-bill operations. This entire
> Custom scripts can be organised better; This helps operation is not manned and is initiated
save huge costs during Migrations/Upgrades with the push of a button.
 AUTOMATED TESTING TOOL: ATT can
> Reduce man-effort in verification and data validation. execute test scripts and capture the test
results repeatedly with minimal effort and
no variation from test to test. It can
> Custom-build new functionalities as plug-ins and execute compare current results to previous results
through the platform more quickly and accurately increasing the
chances that a defect won’t be overlooked
Our IP empowers you with the right infrastructure/tools to evolve your eco-system to the next level

14. Diksha’s Rich IP Tool
DIKSHA IP FRAMEWORK Custom Tools - Billing
 LOG ANALYSER: This tool reads the
logs in the production environment
and put relevant details in the DB. The
team saved significant amount of time
during RCA or debugging.
DIKSHA’S – COMMUNICATION AGENTS  IDENTIFY FALLOUTS: This tool
generates a .XLS report of all the stuck
orders across environments. This tool
TESTING
ENVIRONMENT
DEVELOPMENT
ENVIRONMENT BILLING
reads and scans the db with
ERP
ENGINE predefined queries which are stored in
ACCOUNT
DB or properties file.
CRM MGMT
 BILL INVOICE FORMATTER: Our
Provides a single Infrastructure to access enterprise wide software invoice formatter module can produce
components, simplifying complex BSS/OSS integrations. Front-office a high number of invoices compared to
applications communicate under a common framework. Its pluggable traditional invoicing solutions. This
nature eases replacement/upgrade of BSS/OSS and other tool was specifically designed to
components. produce invoices quickly with style
sheet based formatting rules.
Our IP provides you with a wide range of tools which can give you significant cost savings and help retain knowledge
in-house

15. Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward

16. Engagement Models
Our philosophy of “Client Success” permeates the way we approach every client relationship. We
do whatever it takes to make our clients successful and we always seek to intimately understand
their organisation, business and customers.
We have proactively suggested various engagement models. We are open to alternative models;
our approach would be to actively work with you to define and adopt the best way forward.
 Option 1: Implementation Partner
Engage Diksha as one of your implementation partners handling End-
To-End implementations
o Engaging Diksha directly would bring a vendor with expert-level
knowledge who can contribute to the projects at various levels.
Diksha is capable of handling technically demanding complex
projects and is not bound by project sizes.
o Being a telecom BSS/OSS focused technology company, we have
extensive knowledge and experience in large telecom deployments.
Our experience is entirely in telecom OSS/BSS, placing us on par
with some of the biggest players in the industry
o Diksha will work on a delivery-based compensation model, thus
reducing financial risks
o We would employ our IP tools optimizing project delivery, resource
usage and cost showing you quantifiable benefits over a period of
time
o Modern approach and innovative practices which provide tangible
business benefits
o We undertake complete ownership of project delivery with
performance attached rewards or penalties

17. Engagement Models
 Option 2: Partner With Your Preferred Vendor
Engaging Diksha through any of your preferred vendors
o Diksha can actively work through any of your empanelled
preferred vendors. Our capabilities along with your vendor’s
know-how of how you operate can produce quick results
 Option 3: Phased-Approach
Employ Diksha in a phased manner with rapidly increasing
magnitudes of scale
o The engagement can be at a much reduced scale initially. As
you see significant progress in the relationship and the value
add that we provide, magnitudes of scale can be rapidly
increased
o A mid-size engagement initially can help Diksha to present its
capabilities well and produce quantifiable results.

18. Key Differentiators: Diksha Edge
 Diksha Advantage:
Our advantages are our key differentiators:
o IP Tools: We have our extensive IP tools stack which are
based on our experience of offer effort and cost reduction
to our customers
o Infrastructure: Bangalore, India based product
development facility
o Global Reach: With our global presence, our customers
benefit from True Global Delivery
o Scalability: With our extensive billing experience and
large team of SMEs, Diksha can cross-train billing
resources, enabling us to scale immediately to the
required number
o High ROI: Our integrated solution of flexible engagement
models and automation tools provide large savings for our
customers

19. Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward

20. Case Studies
Diksha IP Makes A Difference With A Top Tier Telecom Operator
1. Increased Activity in Development, Testing and Billing Operations
Major
European 2. Offshore solution for Migration of 13 billing Instances in separate legacy
Telecom systems to reduce TCO
Challenges
3. Implementation of associated upgrades and support existing environment
Diksha IP deployed Collaborated with Diksha
Technology & People  UAT, Migration, Post-Migration Support, Go-live
Implementation of
One-touch billing, Support, Configuration, Integration, Testing, PMO,
on-the-fly reports & Diksha IP API Development
pre-bill
 Managing Services
 Provision of innovative solutions &
Single billing Platform implementation of best practices
Successful Migration
Outcome
 Entire billing operation was automated and time reduced by 58% from 48 hours to 28 hours. One-touch Billing provides a
self-healing mechanism to ensure optimized billing and importantly the ‘knowledge’ is retained in the system
 Diksha IP helped remove redundancies within the system that were causing delays and provided critical billing data on-the-
fly to business through a secure and an easy-to-use web interface
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21. Case Studies
Kenan– Australian Telco
Objective
Post Migration from legacy billing system to Kenan FX 1.2, Client wanted to ensure that all Kenan
modules were working properly.
Solution
 Diksha started working on the transformation program for the client from release 1.0
 We have been actively involved in delivering services since project inception
Responsibilities
 Post TR 1.0, Diksha resources have been part of the L4 support, production support (includes Kenan
and Siebel) and the integration support team.
 Part of Design, Development and Testing teams (which include Application Testing, Application
Integration Testing, System Integration Testing, Combined Acceptance Testing) as part of release 1.0 .
Results
 We successfully carried out all the responsibilities assigned to us during the projects.
 Diksha helped the client build Real-Time solutions and interfaces apart from providing configuration,
post migration support and other activities .

22. Case Studies
Kenan – New Zealand Telco
Objective
 Migrate existing billing system Kenan 9.1 to Kenan FX 2
 Integrate more than 100 points and ensure seamless data flow into Kenan
 Realign and Configure wholesale, business and residential plans
 Managed Services covering Billing, IT Operations, IT Helpdesk, Application Support, Release Management, Configuration &
Development and Operational Reporting.
Solution
 To cater to customer requirements Diksha applied the D3(Dissect, Design, Deploy) approach which was synonymous to
client’s Build-Operate-Transfer
 Diksha deployed an onsite-offshore model to manage costs effectively
 Migration and Integration projects were run by two parallel teams working out of different locations around New
Zealand.
 BaU Configuration team was trained in parallel to seamlessly continue operations post go-live
Technology
 Kenan FX 2 - Covering all modules including Kenan Invoice Designer.
 Jakarta Struts; Oracle, PL/SQL, Java / JSP / SQL / Perl; ASP.NET, ICSS, Clarify CRM
Results
 Diksha earned appreciation from one and all for integrating more than 100 points in record time. Our team was
successful in breaking down this complex requirement into simple solutions. This work included interfacing with various
teams, reviewing and revamping old code base, documenting new solutions.
 The client was one of the operators to go-live with Kenan FX 2 with the least hassle. All tasks were completed with high
accuracy with minimal change to the original timelines plan.
 Diksha handles client’s entire configuration requirements and production support activities in the new system today.
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23. Credentials

24. Introduction to Diksha
Diksha’s Expertise & Excellence
Rich IP Stack
Engagement Models
Case Studies & Credentials
Way Forward

25. Way Ahead
If
 You are convinced that
Diksha can add value to
your organization
 Need more information
to aid your decision
making
Please contact:
Abhinav Mishra
CORPORATE OFFICE AUSTRALIA ) +91 98454 20073
#69, 2nd Floor, JP-DJ Arcade, 401/14 Shoreline Dr
Millers Road, Bangalore 560 052 Rhodes, NSW 2138 * abhinav@dikshatech.com
Karnataka, India Phone+61451045975
4 www.dikshatech.com
Phone: +91 80 4333 6222
Fax: +91 80 4333 6245
USA
3223, Route 38, SINGAPORE
Suite 202, Mount Laurel No. 120, Telok Ayer
New Jersey 08054 Street, Singapore (068589)
United States of America Phone: +65 62426533
Voice: 856-206-0472