The Flame Centre provides organization development consulting, curriculum design, and capability development services. They take a strengths-based and partnership-focused approach to help organizations achieve sustainable results and build great institutions. Their methodologies include inquiry-based problem solving, conversation-based cultural change, and choice-based empowerment of individuals. They have helped clients across industries through customized consulting projects and training programs.

2. The Flame Centre We w ork with organizations to build profitable partnership and collaboration to achieve sustainable results We are dedicated to create great institutions that work for all. Established in 2004 in Singapore with subsidiary in Guangzhou Our expertise are in three areas: Organization Development Consulting Curriculum Design Capability Development

3. Our Methodologies Strengths-based : discover and leverage on strengths to create the future. Inquiry-based : ask powerful questions to effect change rather than give answers. Conversation-based : change the conversations, change the culture. Choice-based : empower individual choice in his learning and change. Relationship-based : build partnerships and relationships to serve. Results-based : make real improvements happen through the right method.

4. Our Consulting Service Competition is relentless Organizations are complex Speed and teamwork are key to success Consulting and facilitation to: Clarify strategic directions Align stakeholders Obtain commitment Shift mindsets and culture So that your organization moves forward with synergy to achieve results quickly Because… We provide… Benefits…

5. Our Consulting Projects Exceptional Sales Leadership Team WOW! Customer Experience Building an Engaged Workforce Strategic Alignment Organizational Change

6. Our Curriculum Design Services Capability of people determines success Learning is process, not an event A consistent language and framework is needed Curriculum Design Services that: Helps people learn better Are contextualized & customized Has real time team based application Maximizes experiential learning Moves learning beyond the classroom to the workplace New skills and knowledge stick better Immediate application back to work Greater ROI on training Because… We provide… Benefits…

7. Elements of Our Design Role Plays & Simulations Collaboration in Projects Business Case Analysis Business Correspondence In Process Feedback Psychometric Tests Coaching External Actors Video recording and Feedback Measurements

8. Our Curriculum Design Projects A 10-day Behavioural Skills Programme for Police Officers Performance Management Difficult Communications From Good to Great: A leadership programme Technology of Facilitation

9. Our signature training offerings – Flawless Consulting Flawless Consulting 1: Contracting (2 days) Getting agreement from clients and building foundation of partnership. Creating agreement of needs and wants. Flawless Consulting 2: Discovery (2 days) Diagnosing the situation, including the non technical aspects of the situation. Delivering difficult feedback and gaining commitment for action. The Essence Gain influence when you are not in control “ Consultant’s Bible” Voted most influential book in the last 40 years by OD Network, US “ I learnt the structured process of consulting and how to deal with resistance from my clients. I will apply it with my clients to strike a 50/50 winning and achieve my KPIs in 12 months” - Exxon Mobile participant

10. Our signature training offerings - Flawless Consulting Voted the most influential book in the last 40 years by OD Network, US Clients include Coca Cola, J&J, BP, Exxon Mobil, Ministry of Manpower, IBM, Aviva, Citibank, Prudential, HP etc Target Audience Challenges Results Duration Anyone will needs to gain influence when they are not in control Staff in regional roles Internal & external consultants, e.g., HR, Finance, IT, Engineering etc Sales staff who want to sell consultatively Despite strong technical expertise, human factors are blocking success Resistance from clients/ stakeholders Lack of commitment and ownership Clients expect you to just take orders and you think you can add more value Implementation problems, e.g., scope creep, slipped timelines Gain influence when you’re not in control Build partnerships with your internal and external clients Increase confidence and satisfaction in your work Work more productively and effectively 2 modules: Contracting Discovery & Feedback 2 days/ module

11. Our signature training offerings - Appreciative Inquiry Our clients include: J&J’s, Cartier, Workforce Development Agency Target Audience Challenges Results Duration Teams undergoing change or in conflict Organizations that have just undergone M&A Organizations and teams that want to reinvent themselves Organizations faced with great challenges/ stress Individuals looking for an alternative approach to change Low morale and engagement in employees Lack of team co-operation Aggressive targets but little confidence Moving from good to GREAT Leverage on strengths to breakthrough and achieve dream Gain confidence and think positive, avoid blame Be innovative and accelerate change process 2 days

12. Our Approach Partner with clients so that they build internal capacity for future needs. We believe part of our value is in helping our clients see their situation differently . Agreement 5. Follow-up & evaluation success 4. Implement in partnership with client 3. Give feedback & recommendations on possible ways forward 2. Understand the underlying issues 1. Agree on how we work together Our View Results Commitment Decision to Act

13. Our Results Sustainable business results Authentic leadership Team collaboration Deeper synergies beyond the sum of its parts

14. Wendy Tan is an organization development consultant, educator and founding partner of Flame Centre. She partners with organizations to create the future they want through ideas of strengths, partnership, chosen accountability and commitment. She is also an accredited trainer of Flawless Consulting, and has consulted and trained in the Asia Pacific region, US, Mexico and Sri Lanka. Her clients include Ministry of Manpower, Workforce Development Agency, HP, AVIVA and Citibank. A psychologist by training, Wendy has also graduated from Pepperdine University with Masters of Science in Organization Development (MSOD). Her articles have been published in Human Capital and Today’s Manager. Lee Kang Yam , founding partner of Flame Centre, is an experienced trainer and consultant on organisational change. He has facilitated strategic alignment workshops and developed workshops ranging from communications, coaching to Appreciative Inquiry. He is also an accredited trainer in Flawless Consulting. Kang Yam's expertise has led him on consulting projects and workshops in the Asia Pacific region and the Middle East. His clients include Cisco, Cartier, Prudential, Civil Service College and others. He is a professional member of the Adult Education Network in Singapore’s Institute of Learning. He has a MBA from Nanyang Business School and has worked in organizations such as Civil Service College, Economic Development Board and National Computer Systems in the area of organizational learning and development. About Us

15. About Us Dr Pauline Arneberg is a consultant and trainer. Pauline’s career has been anchored in the global marketplace. She regularly teaches Principles of Organization Development, Dialogue Skills, Appreciative Inquiry, as well as Training Needs Assessment and Training Evaluation at the Civil Service College in Singapore. She has also consulted on projects funded by the United Nations, the World Bank and USAID, as well as many American organizations. She currently teaches Organization Behavior in the Public Sector at University of Southern California and was their Director of the International Training of Trainers Program and the Centre for International Training and Development. Peter Block is an author, consultant and citizen of Cincinnati, Ohio, USA. His work is to bring change into the world through consent and connectedness rather than through mandate and force. Peter is the author of several best selling books, such as ‘Flawless Consulting’, which was voted as one of the most influential book in 40 years by OD network in US. Another of his book, ‘The Answer to How Is Yes: Acting on What Matters won the 2002 Independent Publisher Book Award for Business Breakthrough Book of the Year. His other books include Stewardship, The Empowered Manager, Community: The Structure for Belonging and Abundant Community. He has received national awards in the US for outstanding contributions in the field of training and development.

16. Some of our Clients

17. What our clients say… “ After engaging Flame Centre for several successful training engagements in 2009, I approached them to assist us in the professional development of our Project Managers this year. They conducted a needs analysis & listened carefully to some of the common challenges faced by them. The intervention was fully customized to our context and it was very successful. Four week after the intervention, we are starting to see positive results in participants applying the techniques. Thank you Flame Centre for this valuable contribution to our development!” - Kate Hareb, Programme Manager, Change Management, Aviva Asia Pte Ltd “ I have worked with Flame Centre using Appreciative Inquiry. The results are fantastic, I have helped myself on many occasions, both in business and personal circumstances, to sail through difficult times using this framework. I am in awe of the Flame Centre. They are very professional, well organised, with very deep understanding and passion for the matter.” - Maria Kassova, Regional Director, Asia Pacific, Chello Zone "I enjoyed working with Flame Centre. They exemplified the behaviours of authenticity and really walked their talk. They understood our business, and were able to respond to our needs with agility. In addition, they were flexible in adapting their framework to the different contexts, so that the solutions were practical and met our business needs.“ - Ronnie Tan, Head of Talent, Leadership & Learning, Aviva Ltd

18. For more information, please Visit our website www.flamecentre.com Call us at +65-6298 9224 or +65-90680619 Email us at [email_address]