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1. Organisational&Personal Effectiveness
Centre of Excellence
Note: All courses available for dedicated client delivery PDUs Professional Development Units through PMI www.pmi.orgwww.globalknowledge.net 0118 912 3456
Organisational Effectiveness Solutions
Business IT Alignment
Accelerate-IT : IT Senior Leader Program
A customisable multi-module program to help IT leaders
responsible for setting IT strategy deliver more business
value by:
• Identifying more opportunities to use technology to
drive business performance and employee productivity.
• Implementing technology solutions in a way that
realises the anticipated benefits.
Accelerate-IT: IT Manager Program
A set of modules designed for IT managers and supervisors
who support the execution of the IT strategy who want
to build better relationships with business and technical
stakeholders and deliver more value to their organisations.
Accelerate – IT : Business Leader Program
A set of modules designed to help Business Leaders
understand the changing role of technology as a driver of
business performance, and their role and responsibilities
in capitalising on the opportunity.
Business Skills for IT Professionals
A 2-day course for IT Professionals who want to improve
their ability to deal with business stakeholders by better
understanding and capturing business stakeholders`
needs in order to set priorities, overcome roadblocks and
communicate with the stakeholders in a more effective way.
Leadership
Leadership Potential Assessment
An easy to use tool designed to help organisations
identify employees with higher leadership potential.
Leadership Fundamentals : From Doing to Leading
A ½ day program for new leaders who are shifting
their accountabilities from an individual contributor to
people leadership role.
Building your Business IQ
A 1-day course designed to help employees at all
levels improve their understanding of business models,
strategy and performance.
Active Leadership
A 3-day program for new and experienced
leaders focused on improving individual and team
performance though effective delegation, coaching
and motivation.
Fundamentals of Coaching
A 1-day program that provides leaders insight into the
coaching process and develop skills to be a successful
coach.
Leading Virtual Teams
A 2-day course designed to help leaders of virtual
teams maximise individual and team productivity and
engagement.
Leading Change
A 1-day course on how to lead others through small and
large change initiatives.
Interviewing and Selection
A 1-day program designed to help those responsible hiring
conduct effective interviews and select the right candidate.
Organisational Strategy
Vision
A 4-day facilitated process (2 x 2 days) designed to
help senior and functional leaders define or articulate
a strategic vision for an organisation or initiative, and
define the supporting tactics, success measurements
and communication plan.
Bottom Line Innovation
A 3-day course that provides a proven process for
the discovery of new, unexpected and useful ideas to
address a defined organisational challenge.
Performance Management
A 1-day course that teaches leaders at all levels how to
properly plan for and conduct interviews in order to
select the best possible candidates.
Business Transformation Portfolios
Cloud Business Transformation
Roadmaps, tools and learning solutions that help
organisations develop the people, process and
technology skills and competencies required to either:
• Sell cloud solutions in a profitable way.
• Adopt cloud solutions and realise the
anticipated benefits.
Collaboration Business Transformation
Roadmaps, tools and learning solutions that help
organisations develop the people, process and
technology skills and competencies required to either:
• Sell unified communication solutions.
• Adopt unified communication solutions

2. Organisational&Personal Effectiveness
Centre of Excellence
Note: All courses available for dedicated client delivery PDUs Professional Development Units through PMI www.pmi.orgwww.globalknowledge.net 0118 912 3456
Organisational Effectiveness Solutions
Communication Productivity Sales and Service Portfolio
Communicating for Clarity
A 1-day course designed to enhance the ability to
communicate with others clearly and effectively.
Managing Multiple Priorities
A 1-day course on how to effectively plan, allocate and
manage time to be more productive.
Foundation Selling Skills Solutions
A selection of core programs for Sales Professionals designed
to improve results by deepening abilities to find, win and
keep business:
• Building Strategic Partnerships
A 2-day program on account planning & management
• Sales EDGE
A 2-day program that teaches a needs-based selling
process and the supporting skills.
• Overcoming Objections
A 1-day program focused on uncovering and handling
customers objections.
Presentation Skills
A 2-day course designed to provide the skills and methods
to improve the planning, structuring, delivery and success
of formal and informal presentations.
Strategic Decision Making
A 2-day course that helps employees at all levels make
more effective business decisions.
Impact & Influence
A 2-day course to help participants apply influence and
persuasion techniques in different situations to achieve
desired results.
Team Effectiveness
A 2-day course designed to help team members acquire
the skills, processes, and tools to rapidly progress through
the 4 phases of team development to produce results.
Report & Proposal Writing
A 2-day course that helps participants improve the planning,
structuring and formatting of reports & proposals.
Working on a Virtual Team
A 1-day course to help anyone working on a virtual team
be more productive personally and better support team
members to achieve team goals.
Advanced Selling Skills Solutions
A set of advance programs that provide Sales Professionals
with the skills and competencies required to uncover and
win larger and more complex deals:
• Building your Business IQ – Sales Professionals
A 1-day program to improve business acumen and
financial literacy.
• Real Solution Selling
2-day program focused on winning large complex deals.
• Negotiation Skills
2-day program that teaches how to negotiate.
Dealing with Different People
A 1-day course that can help employees at all levels
understand how to work more effectively with
different people.
Enhancing Team Process
A 3-day course that utilises a 7-step problem-solving model
to structure continuous improvement efforts for the best
possible outcome.
Delivering Virtual Presentations
A ½ day course that teaches employees at all levels how
to structure and deliver an effective virtual presentation.
Managing Meetings
A 1-day course designed to provide the skills and knowledge
required to plan, execute and follow-up on meetings.
Product Sales Effectiveness Solutions
A variety of 1- day programs covering different technology
vendors’ solutions designed to teach Sales Professionals how
to uncover more opportunities and to better position their
solutions with technical and business stakeholders.
• How to Sell Cisco / Microsoft / VMware Solutions
Service EDGE
A 2-day program focused on a process to improve customer
satisfaction and loyalty.