Research commissioned by Fiserv shows substantial growth in mobile bill pay offerings and usage. This infographic illustrates the growth in mobile payment and the opportunity for billers to implement a mobile bill pay and presentment strategy.

1. Sources: Seventh Annual Billing Households Survey, Fiserv Inc., 2014,Third Annual Mobile Bill Pay Benchmark Survey, Fiserv Inc., 2015
of Households Have
a Smartphone
have paid a bill on
their smartphone
40%
66%
Overall, mobile bill pay usage
grew in the last 12 months 69%
BillPaymentis the TopReason
ConsumersVisit Biller Sites via a Mobile Device
Top Mobile Bill Pay Channels
Biller
Mobile
Website
Bank
Mobile
Website
Bank
App
Biller
App
SMS or
Text
Other
App
60%
33% 33% 29% 21%
56%
Cell Phone
Cable or Satellite
Electricity
Major Credit Card
Insurance
Department Store
Mobile Bill Payers Pay aVariety of Bills
58%
21%
26%
25%
39%
51%
visits to a biller
homepage are now
from a mobile device
Nearly
1in5 UP54%
since 2013
of Billers have deployed a mobile-
optimized website
offer mobile
bill payment
32%
45%
Billers cite challenges to deploying
mobile bill payment
IT Resource Challenge
Conflicting Priorities
Security Concerns
Complexity of the Task
76%
54%
43%
30%
grew
by16%
Primary business drivers for providing
mobile bill pay and presentment
Providing better customer service
Potential cost savings
Customer acceptance/adoption
92%
70%
60%
BillPay
isthetop
mobile
priority
among
billers
TheMobileBillPaymentWave–Consumers’BehaviorandBillers’Response
Consumers Billers