The Eighth Annual Billing Household Survey provides insight on consumer billing and payment with regard to speed, security and satisfaction. Download the full report: http://fisv.co/20fbEor.
The Fiserv Consumer Trends Survey is one of the industry's longest running surveys of consumer financial habits. It highlights opportunities for financial institutions to better understand and expand their digital reach to all consumer segments.
We all know e-bills are better for the planet, reduce clutter and cost less than traditional paper bills. But did you know e-bills produce higher customer satisfaction, loyalty and profitability?
And yet only 23 percent of bills sent in the U.S. are sent electronically, despite customers’ growing acceptance of going paperless.
How will you drive e-bill adoption for your organization in 2015?
In this presentation:
• The latest data on e-bill trends and penetration rates across industries
• The hidden opportunities for growth and strategies to advance e-bill adoption
• How mobile bill pay and alerts are driving e-bill adoption
• How e-bill distribution through banks leads to lower payment costs and higher customer satisfaction
Research commissioned by Fiserv shows substantial growth in mobile bill pay offerings and usage. This infographic illustrates the growth in mobile payment and the opportunity for billers to implement a mobile bill pay and presentment strategy.
Meeting the Billing and Payment Needs of MillennialsFiserv
The millennial generation is coming of age, taking on more financial responsibility and beginning to flex their financial and social muscle. Billing organizations must know how to serve and satisfy millennials’ unique billing and payment practices and preferences.
Webinar Replay:
http://fisv.co/millennial-payments-webinar
Research Paper:
http://fisv.co/millennial-payments-research
Expectations & Experiences, the quarterly consumer trends survey from Fiserv, revealed unique insight into people's perceptions about their credit score - and what drives their behavior. This excerpt is from Expectations & Experiences: Channels & New Entrants, 2016. Learn more: https://fisv.co/expectations-channels.
The 2014 Fiserv Boardroom Series Outlook Survey measures the sentiment of senior financial institution executives on the economy, business and IT priorities for the year ahead.The survey was distributed in early Jan. 2014 to the Fiserv Boardroom Series, the 17,000 member-strong thought leadership community for Fiserv clients. Nine hundred senior level executives, ranging from community banks and credit unions to those at institutions with greater than $30 billion in assets, responded to the survey.
The Fiserv Consumer Trends Survey is one of the industry's longest running surveys of consumer financial habits. It highlights opportunities for financial institutions to better understand and expand their digital reach to all consumer segments.
We all know e-bills are better for the planet, reduce clutter and cost less than traditional paper bills. But did you know e-bills produce higher customer satisfaction, loyalty and profitability?
And yet only 23 percent of bills sent in the U.S. are sent electronically, despite customers’ growing acceptance of going paperless.
How will you drive e-bill adoption for your organization in 2015?
In this presentation:
• The latest data on e-bill trends and penetration rates across industries
• The hidden opportunities for growth and strategies to advance e-bill adoption
• How mobile bill pay and alerts are driving e-bill adoption
• How e-bill distribution through banks leads to lower payment costs and higher customer satisfaction
Research commissioned by Fiserv shows substantial growth in mobile bill pay offerings and usage. This infographic illustrates the growth in mobile payment and the opportunity for billers to implement a mobile bill pay and presentment strategy.
Meeting the Billing and Payment Needs of MillennialsFiserv
The millennial generation is coming of age, taking on more financial responsibility and beginning to flex their financial and social muscle. Billing organizations must know how to serve and satisfy millennials’ unique billing and payment practices and preferences.
Webinar Replay:
http://fisv.co/millennial-payments-webinar
Research Paper:
http://fisv.co/millennial-payments-research
Expectations & Experiences, the quarterly consumer trends survey from Fiserv, revealed unique insight into people's perceptions about their credit score - and what drives their behavior. This excerpt is from Expectations & Experiences: Channels & New Entrants, 2016. Learn more: https://fisv.co/expectations-channels.
The 2014 Fiserv Boardroom Series Outlook Survey measures the sentiment of senior financial institution executives on the economy, business and IT priorities for the year ahead.The survey was distributed in early Jan. 2014 to the Fiserv Boardroom Series, the 17,000 member-strong thought leadership community for Fiserv clients. Nine hundred senior level executives, ranging from community banks and credit unions to those at institutions with greater than $30 billion in assets, responded to the survey.
How are people managing their finances?What tools and services would make their lives easier? The quarterly consumer trends survey from Fiserv provides answers and insights.
Did you know activating e-bills can be a great tool to boost customer loyalty and profitability for your organization? Did you know social media promotion can increase e-bill adoption? Learn how social media can be the perfect tool for billers to promote e-bill adoption and more in this infographic from Fiserv.
In the 21st century digital economy, consumers expect and demand a digital experience for the products and services they consume in the marketplace. To meet consumers’ needs and preferences, lenders are seeking out new innovative products that help deliver relevant credit offers across digital channels, whether via text, email, or social media. As the industry moves forward to provide these opportunities, recent news reports about privacy disclosures and data security have raised questions about the legal frameworks governing the delivery of credit offers in the digital space.
These slides feature content presented by Venable LLP’s eCommerce, Privacy, and Cybersecurity Practice Group on the regulatory environment surrounding credit marketing in the digital age. Venable practitioners review how the Fair Credit Reporting Act, Gramm Leach Bliley Act, and other laws apply in today’s world, including for credit offers made via text, email and social channels. It also reveals some common best practices that align with the expectations of the Federal Trade Commission.
How do lenders perceive alternative credit data?Experian
Increasingly, lenders are assessing opportunities to leverage alternative credit data. How do they feel about it? Are they utilizing it today? What types of alternative credit data do they want to use? In our exclusive Experian survey, we asked lenders these questions and more. Here are the results.
Digital devices’ influence on in-store purchase behavior is growing much faster than anyone could have anticipated. Deloitte’s research shows that today digital technologies influence 36 percent or $1.1 trillion of in-store retail sales, and this number will likely increase to 50 percent of in-store sales by the end of 2014.
Given this acceleration, we are at a tipping point in retail — a point where digital channels should no longer be considered a separate or distinct business. Instead, digital is fundamental to the entire business and the entire shopping experience, in and out of the store. As this new reality begins to have a greater impact, retailers should change dramatically the way they think, measure, and invest in digital, and address their customers’ digital needs and wants.
For more, visit http://www.deloitte.com/us/digitalinfluence
HRG Executive VP of Operations, Jason Coffin, will provide information about six items you must do to be successful with your Patient Pay accounts in 2021. Among those items, Jason will review collection strategy, increasing security and more.
2017 Healthcare Trends. A look into the Top 5 Healthcare Trends for 2017 from www.klara.com. Manage your healthcare practice operations efficiently and prepare for the future with this analysis of the top healthcare trends predicted for 2017. Technology is a key theme in this report.
5 steps to boost your accuracy in data reportingExperian
According to a recent Experian Data Quality study, 90% of financial institutions believe increasing regulation has driven their need for better data analytics and management. So how do you boost data accuracy - especially when it comes to reporting quality data to the bureaus? This deck reveals best practices, as well as solutions to consider when striving to improve your data reporting.
Leveraging data, tech and analytics to improve collectionsExperian
Companies readily invest in acquisitions, but many do not invest in trying to improve their collections processes. Viewing collections as an omni-channel opportunity can have a significant impact on overall profitability and is an excellent opportunity to improve long-term customer loyalty. With the right data and technology, personalized collections are now a reality. This presentation addresses:
• The latest delinquency numbers
• New, sophisticated tools to digitize your efforts and enhance the customer experience
• Using data-driven decisioning to offer the right debt resolution options
• The benefits of a personalized, consistent experience across all channels
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
The term “alternative data” is tossed about in the industry, but what types of alternative data can truly be used when lenders want to make a credit decision? How can it be leveraged to help you grow your credit portfolio wisely? What insights can you glean to expand your consumer universe?
Uncover some of the latest trends attached to the non-prime universe and learn the latest around alternative credit data. This deck additionally explores how some of the newest attributes can benefit lenders of all sizes.
Mobile Payment Statistics Review, July 2015Mocapay
At Mocapay we spend a lot of time looking at what is happening within the mobile payments industry. This is your one stop shop of what the happenings are, feel free to reach out to us to discuss in more detail. @mocapay www.mocapay.com
On June 21st, PwC’s Health Research Institute (HRI) released its annual Medical Cost Trend: Behind the Numbers 2017 report. PwC’s HRI anticipates a 6.5% growth rate for 2017—the same as was projected for 2016. The report identifies the key inflators and deflators as well as historical context to better understand the medical cost trend for 2017. Increases in the trend due to utilization of convenient care access points and an uptick in behavioral healthcare benefits for employees are being offset by more aggressive strategies by pharmacy benefit
Our exclusive study reveals 20 key findings that will help health plans set the course for their digital member experience strategies in 2016 and beyond.
Democratisation of Financial Services & New Business GraduatesUdayan Ray
My address to students of business management students of Rukmini Devi Institute of Management Studies, Delhi on March 20, 2018 on how public access to financial services despite its impressive growth remains limited and how this is changing thanks to Internet access, digitzation, regulation, financial inclusion initiatives and innovation. What the financial services landscape will look like in 2020 and what business graduates need to prepare for.
Research Paper | Counting the Cost of Debt Recovery 2018EchoMarketing
New consumer research from UK Outsourcer Echo Managed Services (https://www.echo-ms.com). Who are the Nation's debtors? | Reasons behind consumer arrears | effective and poor debt collection practice by sector | hidden costs of poor practice | debt and the causes of a negative stigma | the dangers of stereotyping consumers in arrears | awareness rates of vulnerable customer support schemes | data sharing - consumer attitudes and preferences | Key takeaways for UK service providers.
Post-Election 2016: What's on the horizon for the financial services industry?Experian
Election season is over, and for the first time in eight years we will have a new administration in the White House. So what’s in store for the financial services space? This presentation reveals insights from experts in Washington on what to expect from regulators over the next year.
How are people managing their finances?What tools and services would make their lives easier? The quarterly consumer trends survey from Fiserv provides answers and insights.
Did you know activating e-bills can be a great tool to boost customer loyalty and profitability for your organization? Did you know social media promotion can increase e-bill adoption? Learn how social media can be the perfect tool for billers to promote e-bill adoption and more in this infographic from Fiserv.
In the 21st century digital economy, consumers expect and demand a digital experience for the products and services they consume in the marketplace. To meet consumers’ needs and preferences, lenders are seeking out new innovative products that help deliver relevant credit offers across digital channels, whether via text, email, or social media. As the industry moves forward to provide these opportunities, recent news reports about privacy disclosures and data security have raised questions about the legal frameworks governing the delivery of credit offers in the digital space.
These slides feature content presented by Venable LLP’s eCommerce, Privacy, and Cybersecurity Practice Group on the regulatory environment surrounding credit marketing in the digital age. Venable practitioners review how the Fair Credit Reporting Act, Gramm Leach Bliley Act, and other laws apply in today’s world, including for credit offers made via text, email and social channels. It also reveals some common best practices that align with the expectations of the Federal Trade Commission.
How do lenders perceive alternative credit data?Experian
Increasingly, lenders are assessing opportunities to leverage alternative credit data. How do they feel about it? Are they utilizing it today? What types of alternative credit data do they want to use? In our exclusive Experian survey, we asked lenders these questions and more. Here are the results.
Digital devices’ influence on in-store purchase behavior is growing much faster than anyone could have anticipated. Deloitte’s research shows that today digital technologies influence 36 percent or $1.1 trillion of in-store retail sales, and this number will likely increase to 50 percent of in-store sales by the end of 2014.
Given this acceleration, we are at a tipping point in retail — a point where digital channels should no longer be considered a separate or distinct business. Instead, digital is fundamental to the entire business and the entire shopping experience, in and out of the store. As this new reality begins to have a greater impact, retailers should change dramatically the way they think, measure, and invest in digital, and address their customers’ digital needs and wants.
For more, visit http://www.deloitte.com/us/digitalinfluence
HRG Executive VP of Operations, Jason Coffin, will provide information about six items you must do to be successful with your Patient Pay accounts in 2021. Among those items, Jason will review collection strategy, increasing security and more.
2017 Healthcare Trends. A look into the Top 5 Healthcare Trends for 2017 from www.klara.com. Manage your healthcare practice operations efficiently and prepare for the future with this analysis of the top healthcare trends predicted for 2017. Technology is a key theme in this report.
5 steps to boost your accuracy in data reportingExperian
According to a recent Experian Data Quality study, 90% of financial institutions believe increasing regulation has driven their need for better data analytics and management. So how do you boost data accuracy - especially when it comes to reporting quality data to the bureaus? This deck reveals best practices, as well as solutions to consider when striving to improve your data reporting.
Leveraging data, tech and analytics to improve collectionsExperian
Companies readily invest in acquisitions, but many do not invest in trying to improve their collections processes. Viewing collections as an omni-channel opportunity can have a significant impact on overall profitability and is an excellent opportunity to improve long-term customer loyalty. With the right data and technology, personalized collections are now a reality. This presentation addresses:
• The latest delinquency numbers
• New, sophisticated tools to digitize your efforts and enhance the customer experience
• Using data-driven decisioning to offer the right debt resolution options
• The benefits of a personalized, consistent experience across all channels
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
The term “alternative data” is tossed about in the industry, but what types of alternative data can truly be used when lenders want to make a credit decision? How can it be leveraged to help you grow your credit portfolio wisely? What insights can you glean to expand your consumer universe?
Uncover some of the latest trends attached to the non-prime universe and learn the latest around alternative credit data. This deck additionally explores how some of the newest attributes can benefit lenders of all sizes.
Mobile Payment Statistics Review, July 2015Mocapay
At Mocapay we spend a lot of time looking at what is happening within the mobile payments industry. This is your one stop shop of what the happenings are, feel free to reach out to us to discuss in more detail. @mocapay www.mocapay.com
On June 21st, PwC’s Health Research Institute (HRI) released its annual Medical Cost Trend: Behind the Numbers 2017 report. PwC’s HRI anticipates a 6.5% growth rate for 2017—the same as was projected for 2016. The report identifies the key inflators and deflators as well as historical context to better understand the medical cost trend for 2017. Increases in the trend due to utilization of convenient care access points and an uptick in behavioral healthcare benefits for employees are being offset by more aggressive strategies by pharmacy benefit
Our exclusive study reveals 20 key findings that will help health plans set the course for their digital member experience strategies in 2016 and beyond.
Democratisation of Financial Services & New Business GraduatesUdayan Ray
My address to students of business management students of Rukmini Devi Institute of Management Studies, Delhi on March 20, 2018 on how public access to financial services despite its impressive growth remains limited and how this is changing thanks to Internet access, digitzation, regulation, financial inclusion initiatives and innovation. What the financial services landscape will look like in 2020 and what business graduates need to prepare for.
Research Paper | Counting the Cost of Debt Recovery 2018EchoMarketing
New consumer research from UK Outsourcer Echo Managed Services (https://www.echo-ms.com). Who are the Nation's debtors? | Reasons behind consumer arrears | effective and poor debt collection practice by sector | hidden costs of poor practice | debt and the causes of a negative stigma | the dangers of stereotyping consumers in arrears | awareness rates of vulnerable customer support schemes | data sharing - consumer attitudes and preferences | Key takeaways for UK service providers.
Post-Election 2016: What's on the horizon for the financial services industry?Experian
Election season is over, and for the first time in eight years we will have a new administration in the White House. So what’s in store for the financial services space? This presentation reveals insights from experts in Washington on what to expect from regulators over the next year.
Presentation from HIMSS17 shares introductory findings from Navicure's first Patient Payment Check-Up™. Conducted by HIMSS Analytics and fielded in January 2017, the national survey reveals key differences in attitudes and behavior between those billing for healthcare and those paying for it.
With 2016 underway – and a constant need to stay atop the ever-changing regulatory environment – make sure you are aware of the primary topics the Consumer Financial Protection Bureau (CFPB) and financial regulators will focus on this year.
Among the hot topics, we’ll touch on rulemaking that will impact:
Data quality
Military Lending
Alternative data
Access to credit
In a presentation he gave at the 2014 CAMfire Conference in Las Vegas, NV, Ben Truehart explores the past of how homeowners pay their dues, and makes a well-researched and data backed case for online payment processing for community associations.
A consumer research report from Echo Managed Services: 1,000 UK consumers give their thoughts and feelings around their billing experiences with everyday service providers and reveal which industry sectors are getting billing right and wrong.
Though digital credit has been in Tanzania for years, there have been few analyses of the country’s digital credit market. Existing studies raise important concerns about digital credit’s impact on customers. To help fill this knowledge gap in Tanzania, CGAP and the Busara Center for Behavioral Economics, at the request of the Bank of Tanzania, analyzed data from three digital credit providers and built a first-of-its-kind, data-driven picture of the digital credit market’s evolution and current state. In total, we looked at transactional and demographic data for more than 20 million loans disbursed over 23 months.
For many people, getting a flat tire on the way to the dentist after having a fight with a significant other would constitute and very bad, terrible, horrible day. Filing taxes comes next, according to a new analysis by Adobe Digital Insights (ADI), which examined online financial- and tax-planning behaviors and perceptions. Consumers feel like the tax filing process remains difficult and mired in paper.
The second annual Payments Pulse Survey: Consumer Edition delves into the payment preferences and priorities for Canadian consumers. This year, the survey was conducted in two phases. Phase 1 served as a pulse check on trends spotted in the 2017 survey and helped inform dialogue and discussion at the Payments Canada SUMMIT – Canada’s largest payment conference, held May 9-11, 2018 in Toronto. The follow-up Phase 2 survey dove deeper into specific consumer needs and issues that emerged as hot topics at The SUMMIT, including ‘invisible payments’ and social media payments.
A great mobile deposit user experience is integral to a bank’s digital transformation strategy and one of the most powerful tools available for helping drive more customers to do their banking through lower-cost mobile banking channel. The second annual Mobile Deposit Benchmark Report, authored by Futurion founder and banking expert Jim Van Dyke, is an essential playbook for achieving just that.
Download report to learn:
- Where 15 of the top banks rank for their mobile deposit customer experience and why
- About current pace of adoption
- How you can optimize your mobile deposit customer experience
IRI’s Consumer Connect survey provides a quarterly snapshot of shoppers’ behaviors and attitudes as they directly relate to their strategies for learning about, purchasing and utilizing CPG and health care products, as well as information regarding perceptions of economic conditions and their ability to provide for their families.
Accenture North American Digital Banking Consumer Survey 2014 accenture
According to the new Accenture 2014 North America Consumer Digital Banking Survey, digital banking trends are changing traditional relationships between consumers and banks. In fact, the research suggests the relationship is increasingly uncertain as consumers are intrigued by branchless digital banks, define their relationships as merely transactional and generally want more advice and proactive financial services from their Everyday Banks. Read the PDF to learn more about the results of the survey, and how banks can respond to these threats.
This presentation on Mobile Banking was given via webinar on May 3rd. The presentation goes into detail regarding predictions on consumer adoption of Mobile Banking.
Similar to Fiserv 8th Annual Billing Household Study (20)
Alessandro Hatami, The Pacemakers @ "How to Build a New Bank" SeminarFiserv
At the "How to Build a New Bank" Seminar hosted by Fiserv, Alessandro Hatami of The Pacemakers discusses innovation in fintech and how banks can innovate their experience and business models.
Victoria Raffe @ "How to Start a New Bank" SeminarFiserv
Victoria Raffé shared perspectives on the changing regulatory environment and other factors enabling challenger banks in the U.K. during the "How to Start a New Bank" Seminar.
Chris Skinner, FS Club @ "How to Start a New Bank" SeminarFiserv
Chris Skinner, of the Finanser blog and Chair of the Financial Services Club, discusses the digital transformation in banking and payments at the "How to Start a New Bank" seminar hosted by Fiserv.
Anthony Thomson, Atom Bank @ "How to Start a New Bank" SeminarFiserv
Anthony Thomson of Atom Bank discusses the landscape for starting a new bank in the U.K. - and how it's changed since 2010. From the "How to Start a New Bank" seminar hosted by Fiserv.
Cash, Check or Text: How Americans Pay Each OtherFiserv
This infographic highlights results from the 2013 "How Americans Pay Each Other" national survey from Fiserv, provider of the social payment service Popmoney®. The survey of more than 2,500 Americans provides insights into the personal payments habits of consumers, including the increasing interest in person-to-person (P2P) payments, also known as social payments.
With mobile adoption continuing to grow, banks and credit unions are looking for ways to quantify the success of the mobile channel. By adding capabilities that customers view as useful, innovative and convenient, banks and credit unions can continue to drive adoption while also bolstering potential return on investment.
Infographic: Consumer Adoption of Mobile Bill PaymentFiserv
The fifth annual Billing Household Survey from Fiserv assesses the bill payment habits of U.S. households. For more information, visit http://bit.ly/fiserv-chb1.
The fifth annual Billing Household Survey from Fiserv assesses the bill payment habits of U.S. households. For more information, visit http://bit.ly/fiserv-chb1.
Infographic: Bill Payment Methods of ConsumersFiserv
The fifth annual Billing Household Survey from Fiserv assesses the bill payment habits of U.S. households. For more information, visit http://bit.ly/fiserv-chb1.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
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Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Putting the SPARK into Virtual Training.pptxCynthia Clay
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Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
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