The survey found that electronic money usage is growing but still nascent in Indonesia. The most popular card-based electronic money is Mandiri e-Money, while Go-Pay is the largest mobile app-based service. Most respondents report using electronic money for less than a year, indicating that most users are new to the technology. While electronic money adoption is increasing, over a quarter of respondents have not used any form of electronic money.

2. The Indonesian The Indonesian government recently declared that all toll-road
transactions throughout Indonesia be fully electronic. This marks a landmark
moment for e-money in Indonesia, but admittedly the transition has not been fully
smooth. In the past few weeks several app-based electronic money providers
had their operations frozen by Bank Indonesia due to e-money licensing issues.
The affected businesses are currently in heavy negotiation with the central bank.
So how is consumer attitude towards electronic money today, in Indonesia?
DailySocial.id has conducted an electronic survey in cooperation with JakPat
Mobile Survey Platform, asking 1059 respondents 12 questions, sampled
proportionally from among Indonesian smartphone users throughout Indonesia.

3. Gender
Age
Total respondents: 1055 persons

5. The most popular brand of card-based e-
money among our respondents is Mandiri e-
Money (33.14%). Second is BCA Flazz
(26.25%).
Only 28.61% of respondents report never
having any form of electronic card. Which
means most respondents own an e-money
card, even though not one brand really
dominate/have a monopoly on the market.
Q1: Which of the following electronic money cards do you own?

6. 35,03%
24,55%
12,56%
9,82%12,75%12,18%
17,09%
33,05%
T-Cash from Telkomsel
E-Cash or E-Money from Mandiri
BCA Sakuku
CIMB Niaga "Rekening Ponsel"
Indosat Dompetku/Paypro
XL Tunai
Other server-based electronic money
I do not use any server-based
electronic money service
Similarly with card-based e-money, only 33.05% of respondents report not owning any form of server-based e-money,
and no single brand dominate server-based e-money either.
Q2: Do you use any of the following server-based electronic money services?

7. 44,95%
20,68%
30,88%16,62%
17,75%
3,40%
17,66%
26,82%
Go-Pay from Go-Jek
GrabPay from Grab
TokoCash from Tokopedia
Bukadompet from BukaLapak
Shopeepay from Shopee
KasPay from Kaskus
Other mobile apps-based electronic
money
I do not have any mobile apps-based
electronic money
Go-Pay is the largest host of app-based e-money at 44.95%. Only 26.82% do not own any mobile app-based electronic
money.
Q3: Do you have any money deposited in the following mobile apps-based e-money services?

8. 56,80%
34,43%
8,77% Less than a year
Between one to
three years
More than three
years
The largest proportion of respondents
(56.80%) report having owned some form
of e-money for less than a year. Only
8.77% of respondents reporting having
owned/used e-money for more than three
years.
It can be concluded that most survey
respondents are new users of e-money.
912 respondents
Q4: How long have you been using electronic money?

10. Donwload full report for free:
“E-Money in Indonesia Survey 2017”