Chris Skinner, of the Finanser blog and Chair of the Financial Services Club, discusses the digital transformation in banking and payments at the "How to Start a New Bank" seminar hosted by Fiserv.

1. www.thefinanser.com
Started in 2003
Daily since 2007
chris.skinner@fsclub.net

3. Internet 1.0: Access

4. Internet 1.1: Information

5. Internet 1.2: Supply

6. Access -> Information -> Commerce
B2C
One to Many

7. Internet 2.0: Sharing

8. Internet 2.1: Caring

9. • Caring
• Sharing

11. Internet 3.0: Value

16. 2017 BBVA estimate digital interactions will
represent 95%+ of customer contact

23. “Digital money has low transaction
costs, which is great for the poor
because they need to do financial
transactions with small amounts of
money.
“Over the next 5 years I think digital
money will catch on in India and parts
of Africa and help the poorest a lot.”

25. RETAIL BANKING
WEALTH MANAGEMENT
COMMERCIAL BANKING
INVESTMENT BANKING
INSURANCE
PAYMENTS
TRANSACTING

28. RETAIL BANKING
WEALTH MANAGEMENT
COMMERCIAL BANKING
INVESTMENT BANKING
INSURANCE
PAYMENTS
PERSONAL TRANSPORT
SEARCH
SOCIAL LIFE
ACCOMMODATION
COMMERCE

36. RETAIL BANKING
WEALTH MANAGEMENT
COMMERCIAL BANKING
INVESTMENT BANKING
INSURANCE
PAYMENTS
* Foundation Capital, 2015

43. Revenues Expenses
October 2011
Launch of X.commerce API October 2011
Launch of X.commerce API
June 2013
Launch of mobile API June 2013
Launch of mobile API

44. RETAIL BANKING
WEALTH MANAGEMENT
COMMERCIAL BANKING
INVESTMENT BANKING
INSURANCE
PAYMENTS

47. • $1 billion European startup
• Leader in Sweden, Germany,
France, Italy and soon UK and US
• 40% of Swedish online shoppers
have used Klarna
• Conversion rates of 50% on mobile
(compared with 3% without)

48. • Small business accounts
• No account fees
• Fees per transaction
• Leveraging EU regulations

51. Internet 3.1: Things

52. Connected Cars
Connected TVs

53. Barter
Chips
CardsChecks
Coins

54. Chris’s iPhone 15S is in
Container 2186, parcel
1832, item 411723, serial
# 1276-5682-9134, value
$750, currently in situ
South China Sea,
Latitude 42, Longitude 38

55. Internet 3.2: Demand

61. Internet 3.3: Robots

64. 64

66. Web 3.0
•Value
•Things
•Demand
•Bots

67. Internet 4.0: The Sixth Sense

68. Web 1.0
1992 1.0 Access
1996 1.2 Information
2000 1.3 Supply
Web 2.0
2004 2.0 Sharing
2009 2.1 Caring
Web 3.0
2015 3.0 Value
2017 3.1 Sensing
2020 3.2 Demand
2002 3.3 Robots
Web 4.0
2025 4.0 Immersion
1:M
1:1
M:M
M:1

69. 1975 1985 1995
2005
The times, they are changing
2015 2025

74. www.thefinanser.com
Started in 2003
Daily since 2007
chris.skinner@fsclub.net