Firoj Hanslod is seeking an active employee role involving responsibility and working as part of a team. He has over 15 years of experience in sales and customer service roles within the HVAC and plumbing industries. His skills include strong communication, negotiation, organization, problem solving, and proficiency in MS Office. He is knowledgeable about HVAC/plumbing products and inventory management systems.

1. Firoj Hanslod
71 – 3434 Jolliffe Ave., Missisauga, ON L4T 1V6
aysfir@hotmail.com 416-721-9984
To obtain as an active employee, involving responsibility and working with others as a team member to
achieve advancement and growth for the company.
 Strong communication skills used to provide quality customer service and satisfaction
 Skilled in negotiating special pricing with existing/new suppliers and customers, while maintaining an
excellent rapport to develop customer loyalty and increase referrals
 Ability to multi-task and coordinate sales activities with keen attention to details
 Productive organization and time management skills used to track sales orders and purchase orders
 Manages stressful situations with strong analytical skills and creative problem solving approaches
 Proficient in MS Word, Email and Internet research
 Competitive individual who thrives on challenges of learning new skills and implementing new ideas
PROFESSIONAL EXPERIENCE:
Counter/Insides Sales Representative
Marks Supply Inc, Mississauga ON 2012-Present
 Experienced in helping customers with technical support
 Has knowledge on HVAC /Plumbing products- Finds the AC /Furnace/Rooftop parts
 Orders non-stock products/ Responsible for warranty and non-warranty products
 Has knowledge of programs such as Advanced Eclipse
 Follows all company policies including procedures, paperwork, safety, and the code of conduct
 Approaches new suppliers, new clients and new products
 Certified Raymond Reach/ Counter Balance forklift- WHIMS-Danger Goods, Health and Safety Rep.
COUNTER / INSIDE SALES REPRESENTATIVE 2003 - 2012
Don Park Inc., Rexdale, ON
 Provided customer service involving technical support and pricing quotes
 Responsible for resolving all warranty claims; forwarded damaged units to manufacturer, and received
replacements or refunds
 Ordered all non-stock products
 Experienced in inventory control: cycle counting, maintaining minimum and maximum stock levels,
making required adjustments to resolve “negative inventory” issues, and utilizing computerized inventory
management systems (SHIMS and GUI)
 Operated Counter Balance and Raymond Reach forklift
Shipper/Receiver / Order Picker 2002
Hyundai Canada, Markham, ON
 Responsible for receiving car parts from manufacturers and forwarding to automotive dealerships
 Arranged shipment deliveries from vendors across Canada and US
Shipper/Receiver / Order Picker 1999 - 2001
Channel Commercial Canada, Mississauga, ON
 Responsible for shipping telecommunication products to 10 cable companies
EDUCATION
Computerized Inventory Control & Distribution Certificate
CTI College, Mississauga, ON
Forklift Operator Certificate
United Truck Training Centre, Brampton, ON
References Available Upon Request