1. Jonathan W. Flynn,SCLA
7 8 Randolph Ave
Mine Hill, NJ 07 803
(97 3)442-8197 Home
(97 3)280-9090 Mobile
JonFlynn77@gmail.com
Summary An experiencedand proven leader with strong technical skills, management
competencies and coaching abilities that have contributed to improvement in the region
in quality scores,claim outcomes and Net promoter results around claim and customer
service.
Experience Zurich Parsippany, NJ
Liability Team Manager
September 2005–Present
• Implemented organizational and department change management initiatives on
a local and regional level to improveclaim quality scores and claim costs
 Often requested to present our claims valueproposition to prospects and
existing customers.
• Reduced average cost per claim by collaborating with underwriting and other
business partners and presenting workshops on industry-specific loss trends to
new and prospective customers and brokers, including Real Estate, Gaming,
Hospitality and Construction with an emphasis on New Y ork Labor Law
• Efficiently manage a team of 10 – 12 liability adjusters who handle one of the
company’s largest books ofbusiness and targeted growth areas for premium,
providing technical guidance and leadershipto achieve superiorfinancial
outcomes
• Facilitated continuing education courses to key brokers, including Marsh and
Aon, in an effort to further strengthen business relationships and technical
knowledge
Senior Claim SpecialistIII
• Achieved highestHome Office Audit scores in region
• Obtained superior claim outcomes by attending trials and mediations
• Responsible for managing a pending of general liability claims including
premises, products, public entity and construction losses involving New Y ork
Labor Law
Travelers Insurance Morris Plains, NJ
Commercial Liability Technical Specialist
November 2002–September 2005
• Increased customer retention by building trust-based relationships with many of
our National Accounts Risk Management Directors through proactive
communication around loss trends, claimstrategy and risk exposures

2. • Handled all aspects ofcommercial liability and products liability claims
• Identified and resolvedcoverageissues,contract analysis and successfully
pursued indemnification agreements to mitigateloss costs
Cambridge Integrated Services Whippany, NJ
Senior Auto Claim Representative
December 2001–November 2002
• Handled all aspects ofauto no-fault claims and 1st and 3rd party auto damage for
NY and NJ losses
• Team lead responsible for training and development ofnew hires on claim
systems,best practices and technical skills
State Farm Insurance Wayne, NJ
Auto Claim Representative
December 1999–December 2001
• Appointed ContentAdvisorfor claims’ medical management
website
• Responsible for training the PIP department on Precertification
requirements and procedures
• Served as precertification litigation liaison for all ADRs
• Developedand facilitated precertification educational program
for medical providers
• Handled NJ No-Fault and 1st and 3rd party auto damage claims
Education University ofPhoenix
June 2010
Masters ofBusiness Administration
University ofPhoenix
June 2006
Bachelors ofScience–Management
County College ofMorris
June 1999
Associates’ Degree ofLiberal Arts
Designations/licenses
Certified Claims Professional, Casualty Claims – In Progress
Senior Claim Law Associate (SCLA) – Completed 2007
Arbitrator –American Arbitration Association 2003 –2005
Currently hold a P&C Adjuster’s license in multiple states