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- 1. PROFESSIONAL SUMMARY SKILLS AFFILIATIONS WORK HISTORY MICHAELMORRIS 101 Collins Court, Blue Mound, Texas 76131 • C: (817)333-8524 • Morrism817@gmail.com Progressive experience serving in positions of increased responsibility in sales, marketing, and customer service. Skilled labor, using hand tools, power tools, key attention to safety and productivity. Offering a comprehensive knowledge of the principles, techniques and instruments used in construction and sales. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Construction Manager who provides clear direction and explains plans and contract terms in a clear and understandable way. Safety-conscious and detail-oriented. Excellent customer relations General contracting professional Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Strong interpersonal skills Design experience Project scheduling Power and hand tools Efficient with all painting tools Works well independently Commercial construction Strong mechanical aptitude Basic math and measuring aptitude Start to finish home construction Water and sewer pipe installation Effective at multi-tasking Possesses a reliable vehicle Capable of heavy lifting Dependable and reliable Self-motivated Forklift and HAZMAT certified Sales analysis Account development Self-motivated Highly competitive Client development Networking skills Territory management Developing local contracts Management collaboration Customer service Interpersonal skills Powerful negotiator Business development Strategic marketing Budgeting In-depth knowledge of Salesforce Organized Sales and contact reports Forklift, boom lift, scissor lift, skytrack, safety harness. hostler (yard dog) driver, checkpoint inspections, sales consultant training, power point, heat stamp/press, fork lift, 14 years auto maintenance and light to medium level mechanincs, residential remodeling and repair. 02/2014 - Current Residental/Commercial Contractor Self Employed - Fort Worth, TX Home remodels and refurbishing: sheetrock, electrical, plumbing, roofing, concrete, trim, painting. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed clients through project construction, commissioning and closeout. Supported home owners in emergency repair and restoration on both oil and natural gas pipeline systems.
- 2. Scheduled all contractorsand materials deliveries. Trained and promoted continued education for all onsite crew members. Customer Service Problem Solving 07/2013 - 01/2014 Pipe Fitter/Welder Assistant/Millwright QLM - Richardson, TX Work with hand tools and power tools Assist welders and pipe fitters Copper, PVC, cast iron, carbon steel and stainless steel piping Cut, grind, tack weld, Operate several variations of lift equipment Problem solving in many aspects these fields. Removed rough spots from work pieces with portable grinders, hand files and scrapers. Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions. Detected faulty operation of equipment and defective materials and promptly resolved issues. Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment. Operated hoists and power tools to dismantle equipment to find and remove defective parts. Bolted, clamped and tack-welded parts to secure components prior to welding. Blew out machines, checked welding leads and wiring and changed filters for preventative maintenance. Salvaged and rebuilt parts whenever possible. Used MIG gun arc to melt and deposit metal from electrode to workpieces. Welded in flat, horizontal, vertical and overhead positions. Removed and repaired unacceptable welds with an air arc and grinder to meet quality guidelines. Chipped off excess weld, slag, and spatter using hand tools. 04/2012 - 07/2013 Field Operator Conservation Construction - Grapevine, TX Schedule appointments to provide estimates for replacement windows. Provide potential customers with knowledge of the company. Work in conjunction with sales team. Provide customers with feedback related to the product and answer any questions they may have. Supervised a sales force of 6 sales associates. Supported the sales team in writing proposals and closing contracts. Developed a comprehensive training program for new sales associates. Trained all incoming sales team members. Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Built relationships with customers and the community to establish long-term business growth. Earned numerous recognitions for exceptional customer service. Trained and mentored numerous new sales representatives. 01/2009 - 01/2012 Office Manager Perfect Travel Marketing - Nationwide Supervised a sales force of 15-20 sales associates. Hired numerous sales representatives over a 3 year period. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Planned and directed staff training and performance evaluations. Reviewed operational records and reports to project sales and determine profitability. Approved all sales staff budget expenditures. Trained all incoming sales team members. Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- 3. EDUCATION CERTIFICATIONS Built relationships withcustomers to establish long-term business growth. Submitted and tracked orders. Resolved customer concerns promptly to maintain satisfaction. Earned numerous recognitions for exceptional customer service. Collected and processed payments. Accounted for all inventory and ordered new stock. Contacted satisfied customers to offer additional services. Responded to telephone and in-person requests for information. Prepared sales contracts. 01/2007 - 01/2009 Check Point Inspector/Transport Driver Quality Terminal Services - Fort Worth, TX Check in drivers along with freight containers and chassis to intermodal facility using hand held computer. Inspect all containers for damage. Served as customer service liaison to provide technical information related to service provided. Transported freight containers to and from train cars for domestic shipments. Managed inventory of shipments using computer based programs. 01/2004 - 01/2005 Machine Operator Nokia - Fort Worth, TX Operated heat stamp press for packaging requirements to prepare products for international and domestic shipments. Inspected and tested components, assemblies and power tools. Built containers and pack parts in accordance with detailed packing specifications. Verified part numbers and placed parts in appropriate shipping containers. Recognized and reported defective material and equipment to shift supervisor. Planned and paced work efficiently in order to meet daily, weekly, project or production goals. Observed all safety policies and procedures Closely inspected parts to ensure they were clean and free of contaminants. High School Diploma: Boswell High School - Saginaw, Tx Previously HAZMAT certified and currently forklift certified.