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Finding the “Right” Users

            Diane Loviglio
      User Experience Researcher

         Lean Startup Machine
               Jan 2012
Architecture & Anthropology
            Startup Founder
             UX Researcher
             Startup Mentor
Study on Bill Splitters
What do we want to know?
	

 is age a significant factor for our user base?
	

   would young couples, living together use our service?
	

   how are people splitting bills now?
	

   	

 other services?
	

   	

 paper?
	

   	

 spreadsheet?
	

   	

 I’ll get you this time, you get me next time?
	

   when and where do they split the bills?
	

   	

 once a month? every time a bill comes in?
	

   	

 at restaurants? in their living rooms?
	

   how many people do they split bills with on a regular basis?
Write a screener to recruit them.
How did you find people to take the screener?
	

   go where they are online
	

   	

 personal connections
	

   	

 tweets with competitors hashtag
	

   	

 specific social networks
	

   	

 craigslist volunteers (last resort)

	

   go where they are in real life
	

   	

 lounges in dorm rooms
	

   	

 outside restaurants
	

   	

 friends
How do you pick the right responders?




                   variety
Study on Web Developers
What do we want to know?
	

 how many apps or websites do they build a year?
	

   what tools do they use?
	

   how many people are on their team?
	

   what type of analytics do they care about?
	

   why do they develop for the platform they do?
	

   what type of documentation do they use?
Write a screener to recruit them.
How did you find people to take the screener?
	

   go where they are online
	

   	

 email personal connections
	

   	

 tweet with #mozilla #HTML5 #apps
	

   	

 send it to other devs to pass around
How do you pick the right responders?

small game shop                             music app
30 people                                   3 people
bay area                                    bay area
Facebook, now iOS                           iOS
                         social app
                         3 people
                         distributed team
                         iOS, Android
utility app                                 utility app
HTML5 dev & designer                        designer
freelancer                                  freelancer
UK                                          seattle
Facebook, iOS, Android                      iOS
Finding the “Right” Users
            @dianeloviglio
      User Experience Researcher

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Finding the "Right" Users

  • 1. Finding the “Right” Users Diane Loviglio User Experience Researcher Lean Startup Machine Jan 2012
  • 2. Architecture & Anthropology Startup Founder UX Researcher Startup Mentor
  • 3. Study on Bill Splitters
  • 4. What do we want to know? is age a significant factor for our user base? would young couples, living together use our service? how are people splitting bills now? other services? paper? spreadsheet? I’ll get you this time, you get me next time? when and where do they split the bills? once a month? every time a bill comes in? at restaurants? in their living rooms? how many people do they split bills with on a regular basis?
  • 5. Write a screener to recruit them.
  • 6.
  • 7. How did you find people to take the screener? go where they are online personal connections tweets with competitors hashtag specific social networks craigslist volunteers (last resort) go where they are in real life lounges in dorm rooms outside restaurants friends
  • 8. How do you pick the right responders? variety
  • 9. Study on Web Developers
  • 10. What do we want to know? how many apps or websites do they build a year? what tools do they use? how many people are on their team? what type of analytics do they care about? why do they develop for the platform they do? what type of documentation do they use?
  • 11. Write a screener to recruit them.
  • 12.
  • 13. How did you find people to take the screener? go where they are online email personal connections tweet with #mozilla #HTML5 #apps send it to other devs to pass around
  • 14. How do you pick the right responders? small game shop music app 30 people 3 people bay area bay area Facebook, now iOS iOS social app 3 people distributed team iOS, Android utility app utility app HTML5 dev & designer designer freelancer freelancer UK seattle Facebook, iOS, Android iOS
  • 15. Finding the “Right” Users @dianeloviglio User Experience Researcher