The document discusses user research and usability testing. It defines user research as understanding past and current user behaviors to predict future behaviors and understand user motivations, values, and needs. User research methods presented include observation, in-depth interviews, contextual inquiries, and diary studies for pre-prototype research and usability testing for post-prototype. The presentation covers the 3 steps of usability testing: getting to know users, giving them tasks, and observing without interfering. Tools for remote and live usability testing are also introduced.

1. User Research &
Usability Testing
Diane Loviglio
@dianeloviglio
General Assembly
April 1, 2013

2. Architecture & Anthropology
Startup Founder
UX Researcher
Startup Founder

3. Gaining empathy for ...

4. What We’ll Be Learning Today
What is UR?
Why do UR?
User Research Methods
Observation
In Depth Interviews
Contextual Inquires
Diary Studies
Usability Testing
Live Usability Testing

5. What is User Research?
Understanding past and current
behaviors in order to use them as a
proxy for future behaviors.
Understanding the why.

6. Why do User Research?
gain empathy
their motivations
their values
their needs
their behaviors

7. User Research Methods
observation
in-depth interviews
contextual inquiries
diary studies
Pre-Prototype
Post-Prototype
usability testing

8. Pre-Prototype User Research
Observation

9. Pre-Prototype User Research
In Depth Interviews

10. Pre-Prototype User Research
Contextual Inquires

11. Pre-Prototype User Research
Diary Studies

12. Post-Prototype User Research
Usability Testing

13. 3 Steps of Usability Testing

14. Step 1
Get to know them
for a little bit.

15. Step 2
Give them one task.

16. Step 3
Then shut up!

17. Live Remote Usability Test

18. Usability Tools

19. Google Hangout - Desktop Screen Sharing
google hangout - take
screenshot of me doing it
with and sss homepage
up.

20. Hug Your Laptop - Mobile Screen Sharing

21. Tools - PC Screen Sharing
Join.Me

22. Silverback - Mac Screen Sharing & Video Recording

23. ScreenFlow - Mac Screen Sharing & Video Recording

24. Tools - Live Onsite Recruiting

28. Further Reading

29. User Research &
Usability Testing
Diane Loviglio
@dianeloviglio
General Assembly
April 1, 2013