The document discusses scheduled and unscheduled banks in India. Scheduled banks are further divided into commercial and cooperative banks. It provides statistics on the growth of the Indian economy and banking system from 1991 to 2011, including increases in bank deposits, credit, and number of bank branches. The rest of the document discusses retail banking, factors influencing customer choice between public and private banks based on chi-square testing of survey data, and charts showing male and female perceptions of important banking criteria.