This document provides information about HDFC Bank, one of the major players in the Indian banking sector. It discusses HDFC Bank's history and founding in 1977, its profile including revenues and employees, its large network of over 2,000 branches and 6,520 ATMs across India. The document also outlines HDFC Bank's many products and services offered to customers like loans, credit cards, deposits, remittances, and insurance. It concludes with a SWOT analysis of HDFC Bank's strengths in customer service and brand name, opportunities in India's growing banking sector, and threats from competitors.
A MS PowerPoint presentation that contains an idea about what Indian banking structure looks like and what role ICICI has played in the development of market infrastructure. It also contains Grievance Redressal system and controversies in which ICICI bank's name was highlighted
A MS PowerPoint presentation that contains an idea about what Indian banking structure looks like and what role ICICI has played in the development of market infrastructure. It also contains Grievance Redressal system and controversies in which ICICI bank's name was highlighted
Role and impact of Information Technology on Indian BanksDrAbhinavSharma1
ROLE AND IMPACT OF INFORMATION TECHNOLOGY ON INDIAN BANKS IN THE ERA OF REFORMS : A COMPARATIVE STUDY OF SBI AND ICICI BANK.
THESIS TO BE SUBMITTED BY DR. ABHINAV SHARMA, A FAMOUS MOTIVATIONAL SPEAKER AND INTERNATIONAL WRITER. HIS VARIOUS BOOKS PUBLISHED IN HINDI AS WELL AS ENGLISH LANGUAGE.
consumer perception towards financial services of HDFCsubhamgupta56
Her we have analysis the "Consumer perception towards financial services of HDFC" and try to find out the real aspect and the find the opportunity for the Banking sector.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
Banking Structure in India:
This presentation helps us to understand the basics of banking in India, its initiation, role and growth over the period of time.
This project was done by me under cheif marketing manager of J&K bank,the study was conducted by me in both rular and urban areas of srinagar to kmow consumer perception towards products and services of J&KBANK
Role and impact of Information Technology on Indian BanksDrAbhinavSharma1
ROLE AND IMPACT OF INFORMATION TECHNOLOGY ON INDIAN BANKS IN THE ERA OF REFORMS : A COMPARATIVE STUDY OF SBI AND ICICI BANK.
THESIS TO BE SUBMITTED BY DR. ABHINAV SHARMA, A FAMOUS MOTIVATIONAL SPEAKER AND INTERNATIONAL WRITER. HIS VARIOUS BOOKS PUBLISHED IN HINDI AS WELL AS ENGLISH LANGUAGE.
consumer perception towards financial services of HDFCsubhamgupta56
Her we have analysis the "Consumer perception towards financial services of HDFC" and try to find out the real aspect and the find the opportunity for the Banking sector.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
Banking Structure in India:
This presentation helps us to understand the basics of banking in India, its initiation, role and growth over the period of time.
This project was done by me under cheif marketing manager of J&K bank,the study was conducted by me in both rular and urban areas of srinagar to kmow consumer perception towards products and services of J&KBANK
For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. This is one of the main reasons of India’s growth process.
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Building Your Employer Brand with Social MediaLuanWise
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Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
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2. STUDY ABOUT
MAJOR PLAYERS IN INDIA
ABOUT HDFC BANK
PROFILE OF HDFC
BOARD OF DIRECTORS OF HDFC
NETWORK OF HDFC
PRODUCT & SERVICES OF HDFC
SWOT ANALYSIS OF HDFC
3. HISTORY OF BANKING
A bank is a financial institution that serves as a
financial intermediary.
It came in 14th century
Bank are known by different name in different
country as like banque in French , banc in German ,
banca in Italian etc. which means a bench counter .
Which used to exchange the monetary values
4. Major players in India
State Bank of India
HDFC Bank
ICICI Bank
HSBC Bank
IDBI Bank
City Bank
Axis Bank
Punjab National Bank
Union Bank of India
Denna Bank etc.
5. ABOUT HDFC BANK
Housing Development Finance Corporation
Founded in 1977 by Hasmukh bhai Parakh
HDFC Bank was incorporated in August 1994
The Bank started operations as a scheduled commercial
bank in January 1995 under the RBI's liberalization policies
It is the first in new generation commercial banks
Registered office in Mumbai, India
Promoted by HDFC, the parent company
Listed in NSE, BSE, NYSE etc.
6. PROFILE OF HDFC BANK
Type : Public
Founded : August, 1994
Headquarters : HDFC Bank Ltd, Mumbai, India
Industry : Banking, Insurance,
Capital Markets and allied industries
Products : Loans, Credit Cards, Savings,
Investment vehicles, Insurance etc.
Net revenue : Rs.24628.38 crores (2011)
Net income : Rs. 4017.69 crores (2011)
Employees : 55752(2011)
Website : www.hdfcbank.com
7. BOARD OF DIRECTORS OF HDFC
Mr. Aditya Puri- CEO & Managing director
Mr. Jagdish Kapoor - Chairman of HDFC Bank.
Mr. Harish Engineer- Executive directors
Keki Mistry- Managing Director
Mr. A Rajan- Country Head-Operations
Mr. Rahul Bhagat- Vice president
8. NETWORK OF HDFC
It has 2000 branches in India
It has 6520 ATMs in the country
It is spread 996 cities in India
All branches are OLRT connected
Representative offices in Hong Kong, New York,
London & Singapore
10. CONTINUE««.
Travelers Cheques : Travelers Cheques are a safe and easy way
to protect your money when you travel. You can en cash them
only when you need to, and only against your signature, unlike
cash which can be stolen and misused by anybody, immediately.
Credit Card : Credit Card can be used for all your requirements,
be it shopping, eating out, holidaying, fuelling up your vehicle,
railway ticket reservations – just about any financial
requirement, planned .
Home loan : Home loans for individual to purchase or construct
houses.
Personal Loans : The procedure of personal loan is simple,
documentation is minimal and approval is quick.
11. CONTINUE««.
Foreign Currency Cash : Foreign Currency Cash is a convenient way
of meeting personal expenses along your journey, paying for taxis /
internal travel, food expenses etc.
Foreign Currency Demand Drafts : Demand Drafts are issued in
seven currencies like United States Dollars(USD), Great Britain Pounds
(GBP), EURO, Japanese Yen(JPY), Australian Dollars (AUD), Canadian
dollars (CAD) and New Zealand Dollars (NZD).
Foreign Currency Cheque Deposits: We can directly deposit our
foreign currency cheques in to our saving or current account.
Remittances : HDFC Bank offers the remittance facilities by which we
can send and receive money to anyone. They are categorized
depending on location and the urgency with which we want the money
transferred
12. ‡ CONTINUE««.
Trade Service : HDFC Bank have people with high level of
expertise and experience in trade services to provide
services to suit specific requirements and structure
solutions for business needs. HDFC Bank have 500
branches for trade services.
‡
Mutual funds : Mutual funds are funds that pool the
money of several investors to invest in equity or debt
markets.
‡
Insurance :HDFC Bank offers a world of choice in
insurance. Like ± children future plans, retirements plans,
standard life, etc
13. SWOT ANALYSIS OF HDFC
Strengths
‡Support of various promoters
‡High level of services
‡Knowledge of Indian Markets
Brand name