The document discusses the registration process for availing fulfillment center (FC) services from Paytm Mall. It involves downloading and filling a Letter of Intent (LOI) and undertaking form, obtaining an Additional Place of Business (APOB) certificate with the help of an accountant, and sharing these documents with the FC partner to complete the registration. The fees applicable for different FC services like storage, order processing, packaging and returns are also outlined.

1. Fulfillment center -
Registration process
In this module, we will discuss :-
1. What is a Fulfillment center?
2. What are the documents required for FC registration?
3. What is the fee for availing an FC service?
4. How do you get registered for an FC from the Seller Panel?

2. Pan India FC locations
13
Number of
cities covered
2x
Customer
satisfaction
1000+
Number of merchants
using FCs
4 Hour
95% order
fulfillment time
10 Lakh
Total order
processing capacity
30%
Reduction in
returns
5 lakh
Total Sq. Ft. of space
available
Delhi
Chennai
Bangalore
Jaipur
Mumbai
Surat
Patna
Indore
Noida
Telangana
Paytm Mall Fulfillment centers: We have an extensive
pan-India network to help you fulfill orders efficiently
Ludhiana

3. Scale
Skilled manpower, well-equipped
storage space to fulfill orders at
an optimized cost
Convenience Faster deliveries
You focus on selling more products
& we manage packaging, dealing
with multiple couriers, et al
Reach your consumer 2 times
faster. Achieve higher customer
satisfaction & faster payouts
Better product visibility Buy now preference
All FC products are tagged as
‘fulfilled by Paytm Mall Partner’,
inviting better customer attention
Our proprietary algorithm to choose a
seller for a product has a higher
weightage for FC products
This network gives multiple benefits to the seller in
e-commerce operations

4. This network allows you to save money at each step:
Reduced shipping costs
We are present in 15 major cities. Utilize multiple
FCs to get closer to your customers and thus
save on shipping costs
Reduced returns
The FC QCs your products to ensure your
customer gets only the best of products.
Reduced returns mean a lesser return
handling cost
No more penalties
Reach your consumer twice as fast as normal. Achieve
higher customer satisfaction and faster payouts
Peak load handling option
Use FCs to handle the peak sales by sending a
part of the inventory to them. Once the inventory
in the FC becomes zero, the sellers can fulfill
orders through their own warehouses

5. Manage your inventory
in advance
FC takes care of end-to-end
order processing, including
packaging
FCs are integrated with courier
partners to enable faster
shipping and wider reach
Delighted buyers lead to
higher seller rating and
business increment
Fulfilling orders through FCs is very simple…

6. Overview of the FC registration process:
Seller
Opts for Paytm
Mall CA service
Opts for own
CA service
Shares LOI and
Undertaking form
with FC
Shares the LOI
with FC
FC shares the
required
documents
FC
registration
completed
CA helps to get
registered
Shares APOB
certificate with
FC
The Paytm Mall CA helps you get the LOI
and the APOB certificate and connects you
to the FC
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How can you get registered with an FC?

7. This is an agreement letter between
you and your respective FC
LOI (Letter of Intent)
This is an Additional Place Of Business
(APOB) certificate generated by your CA for
the completion of the FC registration process
APOB certificate
If you are dealing in tax exempted products,
you have to sign this undertaking form
Undertaking form
OR
What are the documents required for FC registration?

8. Line items Units 0-0.5kg 0.5-3kg 3-7kg 7kg+
Storage charges
Rs/ Cu ft/ Day
*First 7 days free
0.75
Order processing cost Rs per unit 10 15 25 35
Packaging cost Rs per unit 12 15 25 30
RTV cost Rs per unit 10 15 20 30
Note– To view more details, click here.
What is the fee for availing the FC service?

9. Click on Fulfillment Centre1
1
You can get registered for a Fulfillment Centre from your Panel by clicking on the Support Tab -
How do you get registered for an FC from the Seller
Panel?

10. Click on Know about FC2
3
2
Click on Steps to enroll in
FC
3
How do you get registered for an FC from the Seller
Panel?

11. Read the instructions to avail
the services of a Fulfillment
Center
4
4
Click on the FC addresses to
view the addresses of the live
fulfillment centres
65
6
Click on the Paytm Mall Gobig
link for more information on
FCs
5
How do you get registered for an FC from the Seller
Panel?

12. Fill in the required details7
7
How do you get registered for an FC from the Seller
Panel?

13. Submit the ticket
CA will help you to get
registered for FC
Choose the desired FC
and order the respective
CA service
Check your email id
FC partner will get in touch
with you to complete further
process
To avail a CA service, follow these simple steps:
How do you get registered for an FC from the Seller
Panel?

14. Select ‘No’ from the
dropdown
1
From the Seller Support tab, raise the ticket. Follow these simple steps -
Select ‘Yes’ from the
dropdown
2
Click on Submit Ticket3
1
2
3
How do you get registered for an FC from the Seller
Panel?

15. You will get a ticket reference
number. Please note this for
your future reference
4
4
How do you get registered for an FC from the Seller
Panel?

16. Click on ‘Fulfillment-Center-
Registration’ to avail the CA
services from Paytm Mall
5
You will get a mail from merchant.helpdesk@paytm.com on your registered mail ID
5
How do you get registered for an FC from the Seller
Panel?

17. Select the desired services
to get the APOB certificate
6
6
How do you get registered for an FC from the Seller
Panel?

18. Select the desired location
from the dropdown
7
Before buying the services, you have to select both - the FC location and the region
Select the desired region of
the FC
8
Click on this tab to book the
services
9
Note – The CA will help you in FC registration. Post registration, the FC partner will get in touch with you to
complete the process
7
8
9
How do you get registered for an FC from the Seller
Panel?

19. Submit the ticket
You will get the mail
Download and fill the
LOI form
With the help of your CA, get
the ‘Additional Place of
business (APOB)’ certificate
You will get the signed NOC
certificate and other required
documents from the FC partner.
E.g. Electricity bill, FC rent receipt
Share the scanned
copy of the LOI
with the SPOC of
your respective FC
Share the scanned copy of
the APOB certificate
If you have your own CA, then you need to follow these steps -
The FC partner will get in
touch with you
How do you get registered for an FC from the Seller
Panel?

20. Select ‘No’ from the
dropdown
1
From the Seller Support tab, raise the ticket. Follow these simple steps -
Select ‘No’ from the
dropdown
2
Click on Submit Ticket3
1
2
3
Note – By clicking on Submit Ticket, you will receive a pop-up notification.
How do you get registered for an FC from the Seller
Panel?

21. Read all the instructions
given in the pop-up
4
Click on the Close tab. Your
ticket will be submitted
5
4
Note – After ticket submission, you will receive a mail on your registered mail ID
5
How do you get registered for an FC from the Seller
Panel?

22. You will get a ticket reference
number. Please note this for
future reference
6
6
How do you get registered for an FC from the Seller
Panel?

23. Click on the link of the LOI
and undertaking registration
to follow the FC registration
process
7
You will get a mail from merchant.helpdesk@paytm.com on your registered mail ID
7
How do you get registered for an FC from the Seller
Panel?

24. Click on Delhivery8
Choose your desired FC service provider
8
How do you get registered for an FC from the Seller
Panel?

25. Click on Bangalore
Choose your desired FC Location (where you want to avail the FC services)
9
9
How do you get registered for an FC from the Seller
Panel?

26. Click on ‘Paytm-LOI BLRFC1’
10
10
How do you get registered for an FC from the Seller
Panel?

27. This is the form of the LOI that you have to download, and fill in the details that have been highlighted in yellow
11
Click on the Download tab to download this form11
How do you get registered for an FC from the Seller
Panel?

28. Open and fill the form
accordingly
The sign & stamp should be on
each page of the LOI
Share this agreement with the
SPOC of your respective FC:
For Delhivery -
onb.paytm@delhivery.com
For DTDC -
pardeep.kumar@dtdc.com
12
12
Note – The FC partner will provide you the required documents like electricity bill, warehouse rent receipt etc
With the help of your own CA, get the APOB certificate, and then share the scanned copy with the
SPOC of the respective FC. The FC partner will get in touch with you to complete the process.
How do you get registered for an FC from the Seller
Panel?

29. Submit the ticket
Share the scanned copy of
the LOI agreement and
undertaking form with the
SPOC of your respective FC
Download and fill the
LOI agreement and
undertaking form
Check your email ID
The FC partner will get in
touch with you to complete
the further process
If you are dealing in tax exempted products, follow these simple steps -
How do you get registered for an FC from the Seller
Panel?

30. Select ‘Yes’ from the dropdown1
From the Seller Support tab, raise the ticket. Follow these simple steps -
Select ‘No’ from the dropdown2
Click on Submit Ticket3
1
2
3
Note – After ticket submission, you will receive a mail on your registered mail ID
How do you get registered for an FC from the Seller
Panel?

31. You will get a ticket reference
number. Please note this for
future reference
4
5
4
How do you get registered for an FC from the Seller
Panel?

32. Click on the link of the LOI
and undertaking registration
to download the
undertaking form
5
You will get a mail from merchant.helpdesk@paytm.com on your registered mail ID
5
How do you get registered for an FC from the Seller
Panel?

33. Click on Delhivery6
Choose your desired FC service provider
6
How do you get registered for an FC from the Seller
Panel?

34. Click on Bangalore7
Choose your desired FC Location (where you want to avail the FC services)
7
How do you get registered for an FC from the Seller
Panel?

35. Click on ‘Paytm Mall-LOI
BLRFC1’
8
8
How do you get registered for an FC from the Seller
Panel?

36. This is the form of the LOI that you have to download, and fill in the details that have been highlighted in yellow
9
Click on the Download tab to download this form9
How do you get registered for an FC from the Seller
Panel?

37. Open and fill the form
accordingly
The sign & stamp should be on
each page of the LOI
10
10
How do you get registered for an FC from the Seller
Panel?

38. Click on Undertaking
11
11
How do you get registered for an FC from the Seller
Panel?

39. This is the undertaking form that you have to download, and fill in with all the details
12
Click on ‘Download’ tab to download this form12
How do you get registered for an FC from the Seller
Panel?

40. Open and fill the form
accordingly on the company
letterhead with the sign and
stamp
Share the scanned copy of the
LOI agreement and the
undertaking form with the
SPOC of your respective FC:
For Delhivery -
onb.Paytm@delhivery.com
For DTDC -
pardeep.kumar@dtdc.com
13
Note - The FC partner will get in touch with you to complete the process
13
How do you get registered for an FC from the Seller
Panel?

41. Thanks everyone!
For any query, please raise a ticket on Support