The document discusses the registration process for availing fulfillment center (FC) services from Paytm Mall. It explains what an FC is, the documents required for registration like letter of intent (LOI) and additional place of business (APOB) certificate, applicable fees, and how sellers can register for an FC from their seller panel by submitting a ticket and following the steps provided. Sellers have the option to use Paytm Mall's certification authority (CA) services or their own CA to complete the registration process with the selected FC location.

1. Fulfillment center - Registration process
In this module, we will discuss :
1. What is a Fulfillment center?
2. What are the documents required for FC registration?
3. What is the fee for availing an FC service?
4. How do you get registered for an FC from the Seller Panel?

2. Paytm Mall Fulfillment centers: We have an extensive pan-India
network to help you fulfill orders efficiently
Pan India FC locations
13
Number of
cities covered
2x
Customer
satisfaction
1000+
Number of merchants
using FCs
4 Hour
95% order
fulfillment time
10 Lakh
Total order
processing capacity
30%
Reduction in returns
5 lakh
Total Sq. Ft. of space
available
Delhi
Chennai
Bangalore
Jaipur
Mumbai
Surat
Patna
Indore
Noida
Telangana
Ludhiana

3. This network gives multiple benefits to the seller in e-commerce
operations
Scale
Skilled manpower, well-equipped
storage space to fulfill orders at an
optimized cost
Convenience Faster deliveries
You focus on selling more products & we
manage packaging, dealing with multiple
couriers
Reach your consumer 2 times faster.
Achieve higher customer satisfaction &
faster payouts
Better product visibility Buy now preference
All FC products are tagged as ‘fulfilled by
Paytm Mall Partner’, inviting better customer
attention
Our proprietary algorithm to choose a seller for
a product has a higher weightage for FC
products

4. This network allows you to save money at each step:
Reduced shipping costs
We are present in 15 major cities. Utilize multiple FCs to get closer
to your customers and thus save on shipping costs
Reduced returns
The FC QCs your products to ensure your customer gets only the
best of products. Reduced returns mean a lesser return handling
cost
No more penalties
Reach your consumer twice as fast as normal. Achieve higher
customer satisfaction and faster payouts
Peak load handling option
Use FCs to handle the peak sales by sending a part of the
inventory to them. Once the inventory in the FC becomes zero, the
sellers can fulfill orders through their own warehouses

5. Fulfilling orders through FCs is very simple…
Manage your inventory in
advance
FC takes care of end-to-end order
processing, including packaging
FCs are integrated with courier
partners to enable faster shipping
and wider reach
Delighted buyers lead to higher
seller rating and business
increment

6. How can you get registered with an FC?
Seller
Opts for Paytm Mall
CA service
Opts for own CA
service
Shares LOI and Undertaking
form with FC
Shares the LOI with
FC
FC shares the
required documents
FC registration
completed
CA helps to get
registered
Shares APOB
certificate with FC
The Paytm Mall CA helps you get the LOI and the APOB
certificate and connects you to the FC
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Overview of the FC registration process:

7. What are the documents required for FC registration?
This is an agreement letter between you and
your respective FC
LOI (Letter of Intent)
This is an Additional Place Of Business (APOB) certificate
generated by your CA for the completion of the FC registration
process
APOB certificate
If you are dealing in tax exempted products, you have to sign
this undertaking form
Undertaking form
OR

8. What is the fee for availing the FC service?
Line items Units 0-0.5kg 0.5-3kg 3-7kg 7kg+ White Goods
Storage charges
Rs/ Cu ft/ Day
*First 7 days free
0.10 0.25 0.60 1.00 5.00
Order processing cost Rs per unit 10 15 22 31 50
Packaging cost Rs per unit 7 13 21 25 NA
RTV cost Rs per unit 5 7 8 13 25
Special Services SKU
Formation – During Inward
Rs per unit
(In a multiple item
combo)
2 3 5 NA NA
Note– To view more details, click here.

9. How do you get registered for an FC from the Seller Panel?
You can get registered for a Fulfillment Centre from your Panel by clicking on the Support Tab -
Click on Fulfillment Centre

10. How do you get registered for an FC from the Seller Panel?
Click on Know about FC Click on Steps to enroll in FC

11. How do you get registered for an FC from the Seller Panel?
Read the instructions to avail the services of a Fulfillment Center Click on the Paytm Mall Gobig link for more
information on FCs

12. How do you get registered for an FC from the Seller Panel?
Click on the FC addresses to view the addresses of the live fulfillment centres

13. How do you get registered for an FC from the Seller Panel?
Fill in the required details

14. How do you get registered for an FC from the Seller Panel?
To avail a CA service, follow these simple steps:
Submit the ticket
CA will help you to get registered
for FC
Choose the desired FC and
order the respective CA
service
Check your email id
FC partner will get in touch with
you to complete further process

15. How do you get registered for an FC from the Seller Panel?
Select ‘No’ from the dropdown Select ‘Yes’ from the dropdown
From the Seller Support tab, raise the ticket. Follow these simple steps -

16. How do you get registered for an FC from the Seller Panel?
Click on Submit Ticket You will get a ticket reference number. Please note this for your future
reference

17. How do you get registered for an FC from the Seller Panel?
Click on ‘Fulfillment-Center-Registration’ to avail the CA services from Paytm Mall
You will get a mail from merchant.helpdesk@paytm.com on your registered mail ID

18. How do you get registered for an FC from the Seller Panel?
Select the desired services to get the APOB certificate

19. How do you get registered for an FC from the Seller Panel?
Select the desired location from the dropdown Select the desired region of the FC
Before buying the services, you have to select both - the FC location and the region

20. How do you get registered for an FC from the Seller Panel?
Click on this tab to book the services
Note – The CA will help you in FC registration. Post registration, the FC partner will get in touch with you to complete the process

21. How do you get registered for an FC from the Seller Panel?
If you have your own CA, then you need to follow these steps -
Submit the ticket
You will get the mail
Download and fill the LOI form
With the help of your CA, get the
‘Additional Place of business (APOB)’
certificate
You will get the signed NOC certificate and other
required documents from the FC partner. E.g.
Electricity bill, FC rent receipt
Share the scanned copy of the
LOI with the SPOC of your
respective FC
Share the scanned copy of the APOB
certificate
The FC partner will get in touch with
you

22. How do you get registered for an FC from the Seller Panel?
Select ‘No’ from the dropdown Select ‘No’ from the dropdown
From the Seller Support tab, raise the ticket. Follow these simple steps -
Note – By clicking on Submit Ticket, you will receive a pop-up notification.

23. How do you get registered for an FC from the Seller Panel?
Read all the instructions given in the pop-up Click on the Close tab. Your ticket will be submitted
Note – After ticket submission, you will receive a mail on your registered mail ID

24. How do you get registered for an FC from the Seller Panel?
You will get a ticket reference number. Please note this for your future
reference

25. How do you get registered for an FC from the Seller Panel?
Click on the link of the LOI and undertaking registration to follow the FC registration
process
You will get a mail from merchant.helpdesk@paytm.com on your registered mail ID

26. How do you get registered for an FC from the Seller Panel?
Click on Delhivery
Choose your desired FC service provider

27. How do you get registered for an FC from the Seller Panel?
Click on Bangalore
Choose your desired FC Location (where you want to avail the FC services)

28. How do you get registered for an FC from the Seller Panel?
Click on ‘Paytm-LOI BLRFC1’

29. How do you get registered for an FC from the Seller Panel?
Click on the Download tab to download this form
This is the form of the LOI that you have to download, and fill in the details that have been highlighted in yellow

30. How do you get registered for an FC from the Seller Panel?
Open and fill the form accordingly
The sign & stamp should be on each page of the LOI
Share this agreement with the SPOC of your respective FC:
For Delhivery - onb.paytm@delhivery.com
For DTDC - pardeep.kumar@dtdc.com
Note – The FC partner will provide you the required documents like electricity bill, warehouse rent receipt etc
With the help of your own CA, get the APOB certificate, and then share the scanned copy with the SPOC of the respective FC. The FC partner will get in touch with you to complete the process.

31. How do you get registered for an FC from the Seller Panel?
If you are dealing in tax exempted products, follow these simple steps -
Submit the ticket
Share the scanned copy of the LOI agreement and
undertaking form with the SPOC of your respective
FC
Download and fill the LOI
agreement and undertaking
form
Check your email id
The FC partner will get in touch
with you to complete the further
process

32. How do you get registered for an FC from the Seller Panel?
Select ‘Yes’ from the dropdown Select ‘No’ from the dropdown
From the Seller Support tab, raise the ticket. Follow these simple steps -

33. How do you get registered for an FC from the Seller Panel?
Click on Submit Ticket You will get a ticket reference number. Please note this for your future
reference
Note – After ticket submission, you will receive a mail on your registered mail ID

34. How do you get registered for an FC from the Seller Panel?
Click on the link of the LOI and undertaking registration to download the
undertaking form
You will get a mail from merchant.helpdesk@paytm.com on your registered mail ID

35. How do you get registered for an FC from the Seller Panel?
Click on Delhivery
Choose your desired FC service provider

36. How do you get registered for an FC from the Seller Panel?
Click on Bangalore
Choose your desired FC Location (where you want to avail the FC services)

37. How do you get registered for an FC from the Seller Panel?
Click on ‘Paytm-LOI BLRFC1’

38. How do you get registered for an FC from the Seller Panel?
Click on the Download tab to download this form
This is the form of the LOI that you have to download, and fill in the details that have been highlighted in yellow

39. How do you get registered for an FC from the Seller Panel?
Click on ‘Paytm-LOI BLRFC1’

40. How do you get registered for an FC from the Seller Panel?
Click on Undertaking

41. How do you get registered for an FC from the Seller Panel?
Click on the Download tab to download this form
This is the undertaking form that you have to download, and fill in with all the details

42. How do you get registered for an FC from the Seller Panel?
Note - The FC partner will get in touch with you to complete the process
Open and fill the form accordingly on the company
letterhead with the sign and stamp
Share the scanned copy of the LOI agreement and the
undertaking form with the SPOC of your respective FC:
For Delhivery - onb.Paytm@delhivery.com
For DTDC - pardeep.kumar@dtdc.com

43. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.