SlideShare a Scribd company logo
#OUJ3700 
PROFESSIONAL 
COMMUNICATION
LET’S TALK WRITING
WRITING BASICS: 
BEFORE YOU EVER 
START TYPING 
• Research the client 
• Research the client’s competitors 
• Research your company 
• Research your company’s competitors 
• Research the target audience 
• Context Matters!!
WRITING BASICS 
BEFORE YOU EVER 
START TYPING 
Outline the purpose 
•What outcome to you want? 
• Inform 
• Entertain 
• Persuade
WRITING BASICS 
BEFORE YOU EVER 
START TYPING
THE MAIN THEME OF 
GOOD WRITING 
• The key to good writing is brevity. 
• Be concise and thorough.
UNIVERSAL TRUTHS TO 
ACHIEVE 
THAT THEME 
Commitment Statement 
• How can you explain everything you are 
talking about in one sentence? 
• That sentence should have emotional 
impact. 
• Everything you write needs to revolve 
around that commitment statement.
UNIVERSAL TRUTHS TO 
ACHIEVE 
THAT THEME 
SVO Writing 
•Subject 
•Verb 
•Object
UNIVERSAL TRUTHS TO 
ACHIEVE 
THAT THEME 
• Avoid passive voice at all costs 
• Passive voice is confusing. 
• Passive voice is cumbersome. 
• Passive voice is not conversational. 
Passive voice writing will hurt your grade. 
Don’t use it.
WHAT IS PASSIVE 
VOICE? 
The man was bitten by the dog. 
The dog bit the man 
SVO writing shortens your sentences. 
SVO writing is more clear. 
SVO writing is better.
UNIVERSAL TRUTHS TO 
ACHIEVE 
THAT THEME 
Every word should have a purpose. 
•Write your copy 
• Diet Coke break 
• Review your copy 
• Read it aloud
LAUNDRY LIST OF 
WRITING TIPS 
• Do use active voice verbs create immediacy. 
Use them. 
• Don’t use jargon. It’s confusing. 
• Do vary sentence structure and length. 
• Don’t overly hype something. 
• Do think about tone.
WAYS TO CLARIFY 
WRITING 
Example 
• We all played show and tell in elementary school. 
Definition 
• If you use a complex term, assume people don’t 
know what it means 
Comparison 
• We know about apples to apples
WAYS TO CLARIFY 
WRITING 
Restatement 
• Tell them what you’re going to tell them. 
• Tell them. 
• Tell them what you told them. 
• 3 minimum amount of times you have to tell 
someone something before they have a 
chance to get it…. 
• 8-11 times before it sticks….
LET’S TALK 
PROFESSIONAL WRITING
WHY ARE WE TALKING 
ABOUT BUSINESS 
WRITING? 
• Strategic Communication is about telling stories 
that preserve or improve brands. 
• The better a brand, the more likely it survives. 
• A surviving brand means you still have a job. 
Good business writing helps you eliminate clutter, workplace 
drama and other annoyances that prevent you 
from doing the work you want to do.
INTERNAL MEMO 
• Bosses gloss over stuff. 
• You need to keep them updated on 
client progress. 
• Memos make that happen. 
• They also cover you when something 
goes wrong.
MEMO FORMAT 
THE BEGINNING 
Why are you writing? 
• Mention this in the subject line 
• Mention this in the first or second sentence 
• Be nice 
Tell Them What You’re Going To Tell Them
LET’S MAKE UP AN 
EXAMPLE ON THE FLY
MEMO FORMAT 
THE MIDDLE 
All the slides I will just talked about…do it. 
• Bullet Points 
• Outline 
• Vary Copy 
• Visual Aids 
• Context AND Content 
Tell Them
LET’S MAKE UP AN 
EXAMPLE ON THE FLY
MEMO FORMAT 
THE END 
• What is the next step? 
• When will that step be delivered? 
• Be nice. 
• Tell Them What You Told Them
LET’S MAKE UP AN 
EXAMPLE ON THE FLY
WHAT IS NEXT? 
Memo is due a week from today at 5 p.m. 
Specs are on BB.

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Fall 2014 professional communication

  • 3. WRITING BASICS: BEFORE YOU EVER START TYPING • Research the client • Research the client’s competitors • Research your company • Research your company’s competitors • Research the target audience • Context Matters!!
  • 4. WRITING BASICS BEFORE YOU EVER START TYPING Outline the purpose •What outcome to you want? • Inform • Entertain • Persuade
  • 5. WRITING BASICS BEFORE YOU EVER START TYPING
  • 6. THE MAIN THEME OF GOOD WRITING • The key to good writing is brevity. • Be concise and thorough.
  • 7. UNIVERSAL TRUTHS TO ACHIEVE THAT THEME Commitment Statement • How can you explain everything you are talking about in one sentence? • That sentence should have emotional impact. • Everything you write needs to revolve around that commitment statement.
  • 8. UNIVERSAL TRUTHS TO ACHIEVE THAT THEME SVO Writing •Subject •Verb •Object
  • 9. UNIVERSAL TRUTHS TO ACHIEVE THAT THEME • Avoid passive voice at all costs • Passive voice is confusing. • Passive voice is cumbersome. • Passive voice is not conversational. Passive voice writing will hurt your grade. Don’t use it.
  • 10. WHAT IS PASSIVE VOICE? The man was bitten by the dog. The dog bit the man SVO writing shortens your sentences. SVO writing is more clear. SVO writing is better.
  • 11. UNIVERSAL TRUTHS TO ACHIEVE THAT THEME Every word should have a purpose. •Write your copy • Diet Coke break • Review your copy • Read it aloud
  • 12. LAUNDRY LIST OF WRITING TIPS • Do use active voice verbs create immediacy. Use them. • Don’t use jargon. It’s confusing. • Do vary sentence structure and length. • Don’t overly hype something. • Do think about tone.
  • 13. WAYS TO CLARIFY WRITING Example • We all played show and tell in elementary school. Definition • If you use a complex term, assume people don’t know what it means Comparison • We know about apples to apples
  • 14. WAYS TO CLARIFY WRITING Restatement • Tell them what you’re going to tell them. • Tell them. • Tell them what you told them. • 3 minimum amount of times you have to tell someone something before they have a chance to get it…. • 8-11 times before it sticks….
  • 16. WHY ARE WE TALKING ABOUT BUSINESS WRITING? • Strategic Communication is about telling stories that preserve or improve brands. • The better a brand, the more likely it survives. • A surviving brand means you still have a job. Good business writing helps you eliminate clutter, workplace drama and other annoyances that prevent you from doing the work you want to do.
  • 17. INTERNAL MEMO • Bosses gloss over stuff. • You need to keep them updated on client progress. • Memos make that happen. • They also cover you when something goes wrong.
  • 18. MEMO FORMAT THE BEGINNING Why are you writing? • Mention this in the subject line • Mention this in the first or second sentence • Be nice Tell Them What You’re Going To Tell Them
  • 19. LET’S MAKE UP AN EXAMPLE ON THE FLY
  • 20. MEMO FORMAT THE MIDDLE All the slides I will just talked about…do it. • Bullet Points • Outline • Vary Copy • Visual Aids • Context AND Content Tell Them
  • 21. LET’S MAKE UP AN EXAMPLE ON THE FLY
  • 22. MEMO FORMAT THE END • What is the next step? • When will that step be delivered? • Be nice. • Tell Them What You Told Them
  • 23. LET’S MAKE UP AN EXAMPLE ON THE FLY
  • 24. WHAT IS NEXT? Memo is due a week from today at 5 p.m. Specs are on BB.