This guide is designed to help new or inexperienced consultants grasp the basics of workplace etiquette and complete a successful engagement without a hitch.
This document summarizes the Kano model of customer satisfaction. It introduces the model created by Dr. Noriaki Kano that classifies customer needs into three categories: must-be attributes which cause dissatisfaction if absent but don't increase satisfaction if present, performance attributes where more is better, and attractive/surprise attributes that increase satisfaction but don't cause dissatisfaction if absent. It then provides examples of how to apply the model to analyze past, present, and future features of refrigerators to prioritize customer needs and guide design decisions.
(যোজনী সারণী) Valency table with pronunciation (Chemistry) New Mehedi Farazi
[ Unfortunately slide share doesn't support updating file. Since I made some update so I uploaded this again. Hopefully, everyone will like it.]
This is the most important part of chemistry. It is one of my masterpiece work to me. I took a lot of time to do this. During my student life I made a table like this by hand and now I am publishing this for all the guys who think these will be helpful for them. Here you will find Formula of elements with pronunciation both in English and Bangla.
PRESENTATION AND COMMUNICATION SKILLS.pptxDrNamrataMane
This document discusses presentation and communication skills. It covers types of presentations like informational, discursive, and demonstrative. It outlines the preparation, structure, and timing of effective presentations. Structure includes an introduction, main presentation with 3-4 key messages, and conclusion. Timing depends on allotted time. The document also covers types of communication like verbal, written, nonverbal. It describes the stages of communication as sender, message, encoding, channel, receiver, decoding, and feedback. Principles of effective communication discussed are clarity, completeness, conciseness, consideration, and correctness. The importance of communication is also highlighted.
This document provides interview tips and tricks to help ace a job interview. It discusses preparing for an interview by researching the company and position, developing responses to common questions, and practicing through mock interviews. During the interview, presenting strengths and addressing weaknesses, answering behavioral and technical questions, and asking questions of the interviewer are important. Common mistakes like poor preparation, inappropriate attire or conduct, and not following up after are also outlined. The goal is to demonstrate you are the best fit for the role through preparation and a strong interview performance.
This document discusses competency-based interviews, which are commonly used in the pharmaceutical industry. [1] Competency-based interviews focus on evaluating applicants based on behavioral examples that demonstrate competencies relevant to the job. [2] Interviewers will ask questions designed to probe specific skills and behaviors and ask applicants to provide real examples from their past experience. [3] Preparing for these interviews involves researching the competencies important for the role and developing examples from one's background that illustrate these competencies.
To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office functions is the first step to increase efficiency.
This presentation provides a blueprint for building a Lean foundation for your office. You will learn how to mobilize and align your management team to launch or improve 5S in your office. The presentation covers 5S and Visual Management key concepts, best practices, step-by-step implementation guidance, and how to kick-start 5S in your organization to achieve sustainable world-class excellence.
LEARNING OBJECTIVES:
1. Understand the benefits of working in a clean and neat environment
2. Identify waste in the office
3. Define the 5S principles, and identify visual tools
4. Explain how to apply the 5S principles and visual tools to enhance office organization
5. Learn how to kick start a 5S initiative
6. Define the critical success factors for 5S implementation
CONTENTS:
Introduction & Overview
5S Lays the Foundation for a Lean Enterprise
5S Helps to Eliminate Waste
What is 5S?
Benefits of 5S
5S Principles - Step by Step
How to Conduct a Red Tagging Exercise
Creating a Visual Office
5S Applications
5S Implementation
Starting & Launching a 5S Initiative
5S Audit System & Maturity Levels
5S & Kaizen
Supporting Lean Tools for 5S
Critical Success Factors
To download this complete presentation, please go to: http://www.oeconsulting.com.sg
This document provides information to help with the transition from campus to a corporate career. It discusses left brain and right brain traits, common interview questions, what employers look for in new hires, and a 60 day action plan for interview preparation. The key recommendations are to practice answering common interview questions, improve communication skills, read self-help books, and work on personal development to be successful in the job search and career.
Interview skills ppt presentation at gdc gdkCheruku Ravi
This document provides information about interview skills. It discusses the meaning and types of interviews, including personal and telephone interviews. It offers tips for preparing for an interview such as researching the company, practicing, and dressing professionally. During the interview, it emphasizes the importance of first impressions, body language, listening, and keeping responses brief and truthful. After the interview, it recommends following up, getting business cards, and thanking the interviewer. The document also provides sample interview questions and tips for phone interviews.
This document summarizes the Kano model of customer satisfaction. It introduces the model created by Dr. Noriaki Kano that classifies customer needs into three categories: must-be attributes which cause dissatisfaction if absent but don't increase satisfaction if present, performance attributes where more is better, and attractive/surprise attributes that increase satisfaction but don't cause dissatisfaction if absent. It then provides examples of how to apply the model to analyze past, present, and future features of refrigerators to prioritize customer needs and guide design decisions.
(যোজনী সারণী) Valency table with pronunciation (Chemistry) New Mehedi Farazi
[ Unfortunately slide share doesn't support updating file. Since I made some update so I uploaded this again. Hopefully, everyone will like it.]
This is the most important part of chemistry. It is one of my masterpiece work to me. I took a lot of time to do this. During my student life I made a table like this by hand and now I am publishing this for all the guys who think these will be helpful for them. Here you will find Formula of elements with pronunciation both in English and Bangla.
PRESENTATION AND COMMUNICATION SKILLS.pptxDrNamrataMane
This document discusses presentation and communication skills. It covers types of presentations like informational, discursive, and demonstrative. It outlines the preparation, structure, and timing of effective presentations. Structure includes an introduction, main presentation with 3-4 key messages, and conclusion. Timing depends on allotted time. The document also covers types of communication like verbal, written, nonverbal. It describes the stages of communication as sender, message, encoding, channel, receiver, decoding, and feedback. Principles of effective communication discussed are clarity, completeness, conciseness, consideration, and correctness. The importance of communication is also highlighted.
This document provides interview tips and tricks to help ace a job interview. It discusses preparing for an interview by researching the company and position, developing responses to common questions, and practicing through mock interviews. During the interview, presenting strengths and addressing weaknesses, answering behavioral and technical questions, and asking questions of the interviewer are important. Common mistakes like poor preparation, inappropriate attire or conduct, and not following up after are also outlined. The goal is to demonstrate you are the best fit for the role through preparation and a strong interview performance.
This document discusses competency-based interviews, which are commonly used in the pharmaceutical industry. [1] Competency-based interviews focus on evaluating applicants based on behavioral examples that demonstrate competencies relevant to the job. [2] Interviewers will ask questions designed to probe specific skills and behaviors and ask applicants to provide real examples from their past experience. [3] Preparing for these interviews involves researching the competencies important for the role and developing examples from one's background that illustrate these competencies.
To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office functions is the first step to increase efficiency.
This presentation provides a blueprint for building a Lean foundation for your office. You will learn how to mobilize and align your management team to launch or improve 5S in your office. The presentation covers 5S and Visual Management key concepts, best practices, step-by-step implementation guidance, and how to kick-start 5S in your organization to achieve sustainable world-class excellence.
LEARNING OBJECTIVES:
1. Understand the benefits of working in a clean and neat environment
2. Identify waste in the office
3. Define the 5S principles, and identify visual tools
4. Explain how to apply the 5S principles and visual tools to enhance office organization
5. Learn how to kick start a 5S initiative
6. Define the critical success factors for 5S implementation
CONTENTS:
Introduction & Overview
5S Lays the Foundation for a Lean Enterprise
5S Helps to Eliminate Waste
What is 5S?
Benefits of 5S
5S Principles - Step by Step
How to Conduct a Red Tagging Exercise
Creating a Visual Office
5S Applications
5S Implementation
Starting & Launching a 5S Initiative
5S Audit System & Maturity Levels
5S & Kaizen
Supporting Lean Tools for 5S
Critical Success Factors
To download this complete presentation, please go to: http://www.oeconsulting.com.sg
This document provides information to help with the transition from campus to a corporate career. It discusses left brain and right brain traits, common interview questions, what employers look for in new hires, and a 60 day action plan for interview preparation. The key recommendations are to practice answering common interview questions, improve communication skills, read self-help books, and work on personal development to be successful in the job search and career.
Interview skills ppt presentation at gdc gdkCheruku Ravi
This document provides information about interview skills. It discusses the meaning and types of interviews, including personal and telephone interviews. It offers tips for preparing for an interview such as researching the company, practicing, and dressing professionally. During the interview, it emphasizes the importance of first impressions, body language, listening, and keeping responses brief and truthful. After the interview, it recommends following up, getting business cards, and thanking the interviewer. The document also provides sample interview questions and tips for phone interviews.
This presentation contains how to prepare for an interview. what is dress code, documents required before interview. It is complete guide for a interviewee.
Um eine Restrukturierung nachhaltig umzusetzen, müssen Mitarbeiter eingebunden werden und frühzeitig positive Ziele gesetzt werden. Die Präsentation stellt einen Auszug für ein mögliches Vorgehen dar.
Bei einer akuten Liquidtätskrise bleibt meist keine Zeit für langfristige Mitarbeitereinbindung. Ein typisches Vorgehen in einem solchen Fall ist ebenfalls beschrieben, um auch hier die Nachhaltigkeit und den langfristigen Erfolg der Sanierung sicherzustellen.
How to Consistently Get Around Gatekeepers When B2B Cold CallingSalesScripter
When B2B cold calling, you can spend up to 50% of your time dealing with gatekeepers. If you spend a little time to improve your knowledge and skills with how best to deal with the gatekeeper, you can immediately improve your sales effectiveness and we outline some tips for you in this sales training webinar video – How to Consistently Get Around Gatekeepers When B2B Cold Calling.
Top 10 mortgage agent interview questions and answersdistmiss
The document provides materials and advice for answering common interview questions for a mortgage agent position. It includes sample answers for 10 typical mortgage agent interview questions, such as why the applicant wants the job, what challenges they are looking for, what they know about the company, and questions they should ask the interviewer. The document recommends researching the company beforehand and focusing answers on fit with the company's culture and values. It also provides additional resources on interview preparation.
This document contains training manuals and standard operating procedures for concierges. It includes chapters on guidelines for phone calls, sales processes like booking and discounts, escalation procedures, Cisco phone functions, and verifying information. Specific steps are outlined for tasks like transferring calls, checking missed calls, using do not disturb, verifying duplicates, making bookings, and processing payments. Inventory policies and situations like special occasions or difficult guests are also addressed. The document provides concise instructions and guidelines to help concierges successfully perform their roles.
This document provides guidance on preparing for and having a successful job interview. It outlines the steps to take before, during, and after an interview including doing research on the company and job, practicing answers to common questions, dressing professionally, maintaining good body language and communication, and following up after the interview. The key messages are to present yourself with confidence, prepare thoroughly by researching the opportunity and practicing your responses, and make a strong first impression through your appearance, demeanor and how you conduct yourself.
This document provides tips for interview skills and preparation. It discusses knowing yourself and the company/position, proper dress, arriving early, making a good first impression with a firm handshake and eye contact. It recommends practicing answers using the STAR method of describing a situation, task, action, and result. The document also notes what can create a bad impression, like poor appearance or attitude, and emphasizes sending a thank you note after the interview.
Oral Presentation and Handling QuestionsSabari NAth
This document provides guidance on oral presentations and handling questions. It discusses planning the presentation by understanding the audience and topic, preparing slides and notes, and practicing. When presenting, speak clearly, vary tone and pace, make eye contact, and keep to time. Structure a 10-minute talk with background, aim, methods, results and conclusions. Oral presentations allow listeners to ask questions, so presenters must be prepared to clarify points and defend their research. Handling questions well involves anticipating questions, listening carefully, repeating the question, responding honestly and getting clarity on the response.
This document discusses the importance of interpersonal skills and how to develop them. It notes that interpersonal skills can improve relationships, work environment, leadership abilities, productivity and overall success. Some key interpersonal skills include listening, verbal and non-verbal communication, managing criticism, giving praise, and handling conflict. The document then provides tips on how to strengthen these skills, such as active listening, empathizing with others, and overcoming communication barriers. Developing interpersonal skills is important for becoming an effective leader.
This document provides information about email etiquette. It discusses why email etiquette is important, as emails can easily be misinterpreted without non-verbal cues. The document then outlines various elements of email etiquette, including general formatting guidelines, writing long messages, attachments, surprises, and electronic mailing lists. It provides tips for specific situations like complaints, delivering bad news or information, and responding to flames. The overall message is that etiquette is crucial to construct an appropriate tone via email and avoid potential misunderstandings.
This document discusses stakeholder management and customer centric approaches. It defines stakeholder management as interpreting external and internal environments to create positive relationships through managing expectations and objectives. The stakeholder management process involves identifying stakeholders, analyzing their influence, managing expectations, communicating, and reviewing. Key templates discussed include the RACI matrix for communication and using questions to assess stakeholders. Qualification techniques like the meta model and mirroring are presented to better understand stakeholders and build rapport.
The document provides an overview of lean principles and quality control tools. It discusses lean as a philosophy focused on eliminating waste through continuous improvement. The key lean principles are specified as: specify value, identify the value stream and eliminate waste, make value flow, implement pull, and continuously improve. Quality control tools covered include check sheets, Pareto analysis, histograms, cause-and-effect diagrams, and brainstorming. 5S methodology and its five disciplines are also explained as a tool to maintain an efficient workplace.
This document discusses Quality Control (QC) Circles, which are small groups of employees who meet regularly to discuss work-related problems, investigate causes, recommend solutions, and take corrective actions. It provides details on the objectives, structure, roles, and process of QC Circles. The key points are:
1) QC Circles aim to improve quality, productivity, safety and reduce costs by empowering employees to use their creativity and wisdom.
2) They are composed of a steering committee (management), facilitator, leader, and 4-5 member teams who work to identify and solve issues using a structured problem-solving process.
3) The roles of each member are defined, with
The document provides tips for a five part interview process: 1) Prepare before the interview by researching the company and dressing professionally. 2) Greet the interviewer positively. 3) Maintain good posture and provide thorough, honest answers to questions. 4) Ask relevant questions and follow up appropriately. 5) Send a thank you note after and follow up respectfully about the hiring decision. Key advice includes arriving early, making eye contact, having questions prepared, and following up to show continued interest in the position.
Harvest Human Resources - boutique specialist, technical, executive recruitment provider assisted companies to learn valuable tips for interviewing from developing selection criteria and developing interview questions to interview coordination, interview preparation and interview techniques. Also Body Language tools to read and interpret thoughts through gestures. Workshop was extremely well received at Victoria's Small Business Festival. Email info@harvesthr.com.au or comment on our page to book a workshop at your work place or to attend our next forum. http://www.harvesthr.com.au
The document provides an overview of Lean Six Sigma Green Belt training being offered by the County Executive Office. It introduces key concepts that will be covered in the training, including challenges faced by government, Lean and Six Sigma principles and tools, and an overview of the County's Service Excellence Program which uses continuous improvement methods. The training will help participants develop skills in areas such as facilitation, team building, and Lean Six Sigma thinking to identify and implement process improvements within their own work areas. The syllabus outlines lessons that will cover topics like defining processes, measuring performance, analyzing problems, and improving and controlling processes using Lean tools.
Selling Skills For Medical Reps
Selling & Marketing Terms
Types Of Customers
Types Of Doctors
Steps Of Call
How To Question Effectively
How To Handle An Objection
Cross Selling
Would your church hire the apostle paulKen Matthews
What qualifications does your church have as they evaluate candidates for ministry? Would you consider the requirements biblical? Examine your churches qualifications for leadership in light of the attached illustration.
In a whiteboard interview, your goal should be to convince the manager that you will be a positive influence on the team and contribute to the team's success. This guide will help you set the right mindset, ask the right questions, and showcase your strengths.
Your resume is one of the first things an employer will have to assess your suitability as a candidate. It is important that it creates a great first impression. You will also want to ensure you're prepared for your interview, whether it's in person or over the phone. This guide will walk you through all these important steps.
This presentation contains how to prepare for an interview. what is dress code, documents required before interview. It is complete guide for a interviewee.
Um eine Restrukturierung nachhaltig umzusetzen, müssen Mitarbeiter eingebunden werden und frühzeitig positive Ziele gesetzt werden. Die Präsentation stellt einen Auszug für ein mögliches Vorgehen dar.
Bei einer akuten Liquidtätskrise bleibt meist keine Zeit für langfristige Mitarbeitereinbindung. Ein typisches Vorgehen in einem solchen Fall ist ebenfalls beschrieben, um auch hier die Nachhaltigkeit und den langfristigen Erfolg der Sanierung sicherzustellen.
How to Consistently Get Around Gatekeepers When B2B Cold CallingSalesScripter
When B2B cold calling, you can spend up to 50% of your time dealing with gatekeepers. If you spend a little time to improve your knowledge and skills with how best to deal with the gatekeeper, you can immediately improve your sales effectiveness and we outline some tips for you in this sales training webinar video – How to Consistently Get Around Gatekeepers When B2B Cold Calling.
Top 10 mortgage agent interview questions and answersdistmiss
The document provides materials and advice for answering common interview questions for a mortgage agent position. It includes sample answers for 10 typical mortgage agent interview questions, such as why the applicant wants the job, what challenges they are looking for, what they know about the company, and questions they should ask the interviewer. The document recommends researching the company beforehand and focusing answers on fit with the company's culture and values. It also provides additional resources on interview preparation.
This document contains training manuals and standard operating procedures for concierges. It includes chapters on guidelines for phone calls, sales processes like booking and discounts, escalation procedures, Cisco phone functions, and verifying information. Specific steps are outlined for tasks like transferring calls, checking missed calls, using do not disturb, verifying duplicates, making bookings, and processing payments. Inventory policies and situations like special occasions or difficult guests are also addressed. The document provides concise instructions and guidelines to help concierges successfully perform their roles.
This document provides guidance on preparing for and having a successful job interview. It outlines the steps to take before, during, and after an interview including doing research on the company and job, practicing answers to common questions, dressing professionally, maintaining good body language and communication, and following up after the interview. The key messages are to present yourself with confidence, prepare thoroughly by researching the opportunity and practicing your responses, and make a strong first impression through your appearance, demeanor and how you conduct yourself.
This document provides tips for interview skills and preparation. It discusses knowing yourself and the company/position, proper dress, arriving early, making a good first impression with a firm handshake and eye contact. It recommends practicing answers using the STAR method of describing a situation, task, action, and result. The document also notes what can create a bad impression, like poor appearance or attitude, and emphasizes sending a thank you note after the interview.
Oral Presentation and Handling QuestionsSabari NAth
This document provides guidance on oral presentations and handling questions. It discusses planning the presentation by understanding the audience and topic, preparing slides and notes, and practicing. When presenting, speak clearly, vary tone and pace, make eye contact, and keep to time. Structure a 10-minute talk with background, aim, methods, results and conclusions. Oral presentations allow listeners to ask questions, so presenters must be prepared to clarify points and defend their research. Handling questions well involves anticipating questions, listening carefully, repeating the question, responding honestly and getting clarity on the response.
This document discusses the importance of interpersonal skills and how to develop them. It notes that interpersonal skills can improve relationships, work environment, leadership abilities, productivity and overall success. Some key interpersonal skills include listening, verbal and non-verbal communication, managing criticism, giving praise, and handling conflict. The document then provides tips on how to strengthen these skills, such as active listening, empathizing with others, and overcoming communication barriers. Developing interpersonal skills is important for becoming an effective leader.
This document provides information about email etiquette. It discusses why email etiquette is important, as emails can easily be misinterpreted without non-verbal cues. The document then outlines various elements of email etiquette, including general formatting guidelines, writing long messages, attachments, surprises, and electronic mailing lists. It provides tips for specific situations like complaints, delivering bad news or information, and responding to flames. The overall message is that etiquette is crucial to construct an appropriate tone via email and avoid potential misunderstandings.
This document discusses stakeholder management and customer centric approaches. It defines stakeholder management as interpreting external and internal environments to create positive relationships through managing expectations and objectives. The stakeholder management process involves identifying stakeholders, analyzing their influence, managing expectations, communicating, and reviewing. Key templates discussed include the RACI matrix for communication and using questions to assess stakeholders. Qualification techniques like the meta model and mirroring are presented to better understand stakeholders and build rapport.
The document provides an overview of lean principles and quality control tools. It discusses lean as a philosophy focused on eliminating waste through continuous improvement. The key lean principles are specified as: specify value, identify the value stream and eliminate waste, make value flow, implement pull, and continuously improve. Quality control tools covered include check sheets, Pareto analysis, histograms, cause-and-effect diagrams, and brainstorming. 5S methodology and its five disciplines are also explained as a tool to maintain an efficient workplace.
This document discusses Quality Control (QC) Circles, which are small groups of employees who meet regularly to discuss work-related problems, investigate causes, recommend solutions, and take corrective actions. It provides details on the objectives, structure, roles, and process of QC Circles. The key points are:
1) QC Circles aim to improve quality, productivity, safety and reduce costs by empowering employees to use their creativity and wisdom.
2) They are composed of a steering committee (management), facilitator, leader, and 4-5 member teams who work to identify and solve issues using a structured problem-solving process.
3) The roles of each member are defined, with
The document provides tips for a five part interview process: 1) Prepare before the interview by researching the company and dressing professionally. 2) Greet the interviewer positively. 3) Maintain good posture and provide thorough, honest answers to questions. 4) Ask relevant questions and follow up appropriately. 5) Send a thank you note after and follow up respectfully about the hiring decision. Key advice includes arriving early, making eye contact, having questions prepared, and following up to show continued interest in the position.
Harvest Human Resources - boutique specialist, technical, executive recruitment provider assisted companies to learn valuable tips for interviewing from developing selection criteria and developing interview questions to interview coordination, interview preparation and interview techniques. Also Body Language tools to read and interpret thoughts through gestures. Workshop was extremely well received at Victoria's Small Business Festival. Email info@harvesthr.com.au or comment on our page to book a workshop at your work place or to attend our next forum. http://www.harvesthr.com.au
The document provides an overview of Lean Six Sigma Green Belt training being offered by the County Executive Office. It introduces key concepts that will be covered in the training, including challenges faced by government, Lean and Six Sigma principles and tools, and an overview of the County's Service Excellence Program which uses continuous improvement methods. The training will help participants develop skills in areas such as facilitation, team building, and Lean Six Sigma thinking to identify and implement process improvements within their own work areas. The syllabus outlines lessons that will cover topics like defining processes, measuring performance, analyzing problems, and improving and controlling processes using Lean tools.
Selling Skills For Medical Reps
Selling & Marketing Terms
Types Of Customers
Types Of Doctors
Steps Of Call
How To Question Effectively
How To Handle An Objection
Cross Selling
Would your church hire the apostle paulKen Matthews
What qualifications does your church have as they evaluate candidates for ministry? Would you consider the requirements biblical? Examine your churches qualifications for leadership in light of the attached illustration.
In a whiteboard interview, your goal should be to convince the manager that you will be a positive influence on the team and contribute to the team's success. This guide will help you set the right mindset, ask the right questions, and showcase your strengths.
Your resume is one of the first things an employer will have to assess your suitability as a candidate. It is important that it creates a great first impression. You will also want to ensure you're prepared for your interview, whether it's in person or over the phone. This guide will walk you through all these important steps.
The document discusses managing consulting engagements through various phases including evaluation, commitment, engagement, closure, and maintenance. It describes key project management disciplines like general management, subject matter expertise, and project management. Various project management processes are also outlined, such as initiating, planning, executing, controlling, and closing. Finally, it discusses key project management responsibilities including integration, scope, quality, cost, time, risk, communication, organizational impact, human resources, and procurement.
Senior ICT Consulting Sales and Market Development LeaderVigneault
André Vigneault is a senior ICT consulting sales and market development leader with over two decades of experience in healthcare, technology, and business. He brings exemplary academic credentials, industry knowledge, a focus on delivering outcomes and customer focus. Vigneault has consistently exceeded sales, profitability, budget, and customer satisfaction objectives and has led over 100 projects on time and on budget. He is a team builder and change leader committed to service excellence.
Hodgson is a strategic web development and interactive technology firm based in Washington D.C. and Boston that has worked since 2001 to help businesses achieve their goals through creative and technological solutions. Hodgson provides web-based tools and solutions that are essential to clients' objectives by accurately analyzing needs and executing engagements with skill, imagination, and expertise. Hodgson is able to deliver truly effective solutions because it combines broad business experience with a deep understanding of technology and a willingness to understand clients' needs and objectives.
A brief Consulthink S.p.A. Overview:
An ICT consulting company specialized in design and implementation of complex application systems and complete solutions in security and networking environments
Founded in 2004
Has always enjoyed steady growth in terms of revenue and employees
Markets ranging from Government to Public Utilities, as well as TLC operators.
This presentation is dedicated to PCMM maturity model. People Capability Maturity Model is about restructuring organizations based on organization involved persons' capabilities which is one of the best methods in its own.
The resume is one of the important documents you need to prepare for your consulting career. Recruiters use this to determine if you are the right candidate for the vacant position. They check your education, experience, skills and accomplishments to know if you acquire the qualities necessary for the vacant job.
Read this presentation to learn some tips on how to write a resume section by section. For additional and more specific guidelines, download our free consulting guide to landing a job in this industry. To know more about its content, visit this page: http://www.consultingfact.com/guides/land_a_consulting_job/
This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.
This document discusses various aspects of corporate etiquette. It begins by distinguishing between social and business etiquette, noting that business etiquette is marked by hierarchy and power rather than courtesy and does not consider gender. Important business etiquettes discussed include introductions, handshakes, email etiquette, telephone etiquette, dining etiquette, and office etiquette. Proper introductions, handshakes, and following etiquette guidelines are emphasized as important for professionalism.
This document discusses how emojis, emoticons, and text speak can be used to teach students. It provides background on the origins of emoticons in 1982 as ways to convey tone and feelings in text communications. It then suggests that with text speak and emojis, students can translate, decode, summarize, play with language, and add emotion to language. A number of websites and apps that can be used for emoji-related activities, lessons, and discussions are also listed.
professionalism in the work place for different types of workers in different types of institutions in todays world we need more professional workers who can work in different types of environment that are skilled, ethical, and value oriented. the types of workers needed in todays world has become more diverse than ever with the kind of technological advancement needed by different sectors.
This document provides information on professionalism in the workplace. It defines professionalism as the conduct and qualities that characterize an individual in their occupation, including skill level as well as good judgment and polite behavior. The document then outlines an agenda for a training session on professionalism that includes topics like customer service, first impressions, communication skills, and follow up. It provides advice on these topics, such as the importance of tone of voice in first impressions and effective listening and email communication techniques. The document stresses developing an action plan to implement the concepts learned.
This document provides guidance on giving effective presentations. It discusses four key elements to consider: the audience and purpose, content and structure, visual aids, and the presenter. For each element, it offers specific best practices. The audience and purpose section stresses understanding your audience's needs and desired outcome. Content and structure advises keeping content relevant and telling a story with an overview, core message, and summary. Visual aids should support, not replace, spoken content. As the presenter, it is important to appear confident through verbal, vocal, and visual cues like making eye contact and using hand gestures. The document concludes by noting the importance of practice and offers a checklist for self-evaluation.
t is crucial that the first impression makes a lasting impact. Professional image create positive impressions with your clients and prospects. Knowing how to manage personal presentation will help the young professionals to be confident. Your customers are not only convinced in what goes on in the transaction but would be quietly assessing you on your appearance, posture, social etiquette and graces.
The aim of this presentation is to equip young executives with the information and skill necessary to ensure that their personal and professional image does not detract from the productiveness of their commercial effort, or the image of their employer.
The document provides guidance on various aspects of professionalism and effective communication, presentation, and decision-making. It outlines best practices for appearance, etiquette, communication strategies, overcoming barriers, leadership, stress management, interviews, rejections, and decision-making. Key recommendations include dressing professionally, practicing active listening, emphasizing positivity, setting goals and priorities, delegating tasks, managing stress through exercise and relaxation, sending thank you notes after interviews, staying positive despite rejections, gathering all relevant facts before deciding, and monitoring decisions made.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
The document discusses effective communication and listening skills in the workplace. It defines the difference between hearing and listening, with listening being an active mental process. It outlines five common reasons why people don't listen well, including that listening is hard work. The document provides nine steps for effective listening, such as maintaining eye contact, being attentive yet relaxed, keeping an open mind, and asking clarifying questions. It also discusses the importance of non-verbal communication like nodding and acknowledging what the speaker is saying without judgment.
The document provides information about the roles and responsibilities of modern secretaries. It begins by defining an executive secretary as someone who possesses office skills, assumes responsibility without direct supervision, exercises initiative and judgment, and makes decisions within their scope of authority. It then distinguishes between the roles of a regular secretary versus an executive secretary. The rest of the document outlines the various work activities, emerging roles, necessary competencies, areas of work, performance and human relations traits, and interpersonal relation skills required of modern secretaries. It emphasizes the importance of communication, listening, and handling conflicts assertively.
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Business communication is the sharing of information between people within an organization that is performed for the commercial benefit of the organization.
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Gabrielle M. A. Sinaga Portfolio, Film Student (2024)
Consulting Etiquette
1. Becoming a High
Performing Consultant
A guide to success in the workplaceA guide to success in the workplace
2. Overview & Goals
• Congratulations on your new engagement – we know that your new
employer is delighted to have you on board!
• This guide is designed to give you a high level introdu ction to what is
expected of you in the workplace
• Through presentation, communication and attitude, you have the power to• Through presentation, communication and attitude, you have the power to
make your consulting engagement not only successful, but mu tually
beneficial for you and for the client
3. Presentation
• When you show up to work, you should always be:
– Clean cut, hygienic
– Dressed appropriately, pressed
– Classic, conservative style
• You only have one chance to make a first impression!
– Have a firm handshake– Have a firm handshake
– Smile
– Be positive
– Make eye contact
• Consider your colleagues – how are they presenting
themselves?
4. Listening
• Communication can be received in three ways: speech , body language and
writing.
• Listening is the #1 communication tool that you have. Active listeni ng will
indicate that you are engaged, responsive, reflective and are validating the
speaker’s point. In any communication, you must:
– Listen
– Give Feedback
– Participate
5. Problem Solving
• There are bound to be problems that arise throughout your engagement.
Conquer them with an effective problem solving cycle:
– Recognition : There is a problem
– Analysis : What is the problem?
– Evaluation : How do we address the problem?
– Solution(s) : What methods can we use to alleviate the problem?– Solution(s) : What methods can we use to alleviate the problem?
– Implementation: Action items to resolve the problem.
– Resolution : Was the problem resolved? How do we avoid this in the
future?
6. Road Blocks
• If you practice active listening and effective problem sol ving, you will rarely
hit road blocks in communication. However, many of our “n atural” reactions
to conflict or issues will create road blocks, thus deterring you from the
project goals.
Try to avoid phrases such as:
– Don’t worry, I’ll handle it
– Patronizing phrases such as “Let me fix that,” or “You poor thing.”
– Preaching
7. Body Language
• Body language accounts for the majority of how you ar e perceived when
communicating to someone in person. Are your arms crossed? Are you
staring at the ceiling? Show respect for those around yo u by:
– Making appropriate eye contact
– Minding your facial expressions
– Watch your posture– Watch your posture
– Stay off of your phone
– Nod or smile in agreement
– Smile
8. Attitude
• Being a true consultant means that you have an objective and authoritative
approach to your work
• How do you come across that way?
– Avoid “water cooler” talk, office politics, etc.
– Keep a positive tone
– Stick to your job duties– Stick to your job duties
– Manage conflict professionally and with a level head
9. Writing
• Know your audience and the message that you would like to send them
• Be mindful of business etiquette when writing:
– Professional tone
– Efficient
– Protection from liability
• CAPS LOCK is usually unnecessary and sometimes inappropri ate
• Spell and grammar check all of your work, use appropriat e punctuation• Spell and grammar check all of your work, use appropriat e punctuation
• Structure your work in a sensible order
• Use a meaningful subject
• Write without emotion
• Respond in a timely fashion, only utilize Reply All w hen necessary
• Emoticons are not usually acceptable in the workplace
10. Writing, contd.
• These are excerpts
from a company
newsletter filled with
inappropriate
stereotypes,
anecdotes and crazy
punctuation. Thepunctuation. The
message is not
concise or direct and it
is likely that the reader
lost interest before
even getting to the
point of the email
11. Conference calls
• On a conference call:
– Take turns speaking
– Speak slowly and articulate, without yelling
– Mind the delays between lines
– Identify yourself when you speak
– Call in on time– Call in on time
– Mute the call when you aren’t speaking
– Don’t eat, chew, etc.
– Silence your cell phone
– Smile – the other end can hear it
12. Meetings
• If you are going to schedule a meeting, consider:
– Why do you need to meet?
– Is there a better way to go about the topic?
– Does everyone you want to invite add value?
– What do you want the results to be?
• Send a calendar invite with a reminder
• Prepare an agenda of top -level items to cover• Prepare an agenda of top -level items to cover
• Provide contact details for remote participants
• Establish ground rules at the beginning
• Summarize decisions/action items at the end
13. Practice DEPTH
As a Greythorn consultant, we
trust you exemplify our Vision &
Values.
If you are unsure about your
next step while you’re on a
project, remember these to help
you conquer tough situations.you conquer tough situations.
As always, Greythorn is here to
guide you throughout your
engagement.
Welcome to the team!