This document provides information and instructions on how to create and manage a successful Facebook Fan Page. Some key points: - Facebook has over 300 million active users and Fan Pages are a good way for organizations to interact with fans without connecting to personal accounts. - Fan Pages allow unlimited fans while Groups are limited to under 5,000 members. Fan Pages can also host applications and be advertised on Facebook. - The document outlines best practices for setting goals and metrics before creating a Fan Page and provides step-by-step instructions for setting up a personal profile and Fan Page on Facebook.

1. FacebookHow to create a successful FacebookFan Page

2. Facebook Facts:Facebook is the number one Social Networking site with more than 300 million active users The fastest growing demographic are those 35 years old and olderAverage user has 130 friends on the site There are more than 45 million status updates each day More than 10 million users become fans of Pages each dayMore than 45 million active user groups exist on the site

3. Facebook basics When you connect with a Fan Page, you are referred to as a fan.When you connect to a personal profile, you are referred to as a friend.When you connect with a group, you are referred to as a member.You must create a personal profile before you become a friend of a person, a fan of Fan Page, or a member of a Group.

4. FacebookFan Page infoWhen you become a fan of a labor union Fan Page, that info is posted on your wall, where your “friends” can see it.The Fan Pages you are fans of can be found by clicking on the “Info” tab on your profile.FacebookFan Pages are more similar to a personal profileFan Pages have the ability to have friends, add pictures, and they have a wall that fans can post/comment on. Fan Pages communicate by “updates” which show on a person’s wall if they’re a fan of your page.Fan Pages can have applications (which we will discuss in depth at the next meeting).

5. FacebookFan Pages vs. GroupsPersonal vs. Organization:Connections:Personal profiles – friendsGroups – membersFan Pages - fansDue to their security features, and size limitations (only groups under 5,000 members can send email blasts), Facebook Groups are set up for more personal interaction. Groups are directly connected to the people who administer them, meaning that actions the administrator does on the group page are reflected on their personal account as well. Privacy - a big reason I prefer Fan Pages over GroupsThis also impacts branding. Instead of the Union Plus logo posting it will be Scott Triana (me), which is not as powerful

6. FacebookFan Page screenshotsAn example of a FacebookFan Page adExample of fan’s postsApplication tabs only available to Fan PagesBranded icon thatappears when I postPages that weDesignated as favorites

7. Fan Pages can create content that comes from the Page itself, so that content doesn’t have to be linked to you personally.Fan Pages don’t list the names of administrators.Fan Pages are indexed by external search engines such as Google while Groups are not.

8. Email vs. Updates:As long as a group is under 5,000 members, group administrators can send messages to their members. Fan Page administrators can send updates to fans through the Fan Page and there is no limit on how many fans you can send an update to, or how many total fans a Page can have.

9. FacebookFan Page email screenshotYou can choose to send a targeted message by location,gender, or ageOr send to all fansYou can attach a video, link, or application (in this case, a Union Plus Gift)

10. User Control:Groups offer far more control over who gets to participate. Permissions settings make it possible for group admins to restrict access to a group, so that new members have to be approved. Access to a Fan Page, however, can only be restricted by certain ages and locations. You do have the ability to block people AFTER they become a fan of your page.

11. Applications: Fan Pages can host applications, which allow you to create a more personalized page with more content. Groups can NOT

12. Moderation:If someone posts spam on your Group or your Fan Page, you have to remove it manuallyYou can also remove specific members.

13. How to delete commentsIf someone posts an inappropriatecomment, hover your pointer to the right of their post till the remove icon appears. Click to delete.Great posts from our great fans!!Below each post will be the number of peoplewho clicked that they like the postTo comment on someone’s post,click the comment button.

14. Ability to create events:Both Groups and Fan Pages allow you to create EVENTSUpcoming events will be displayed on the sidebar of everyone’s personal page that is attending the eventNeither Groups nor pages have any added functionalityWe will discuss events in greater detail next meeting

15. Advertising: Ads can be purchased to promote either Groups or Fan Pages, but Fan Pages can benefit from social ads that publicize the fan connection between a Fan Page and a specific user.The ad will display the name or the number of your friends who are a fan of that page

16. Bottom Line:Groups are great for organizing on a personal level and for smaller scale interaction around a cause. Fan Pages are better for brands, businesses, or labor unions who want to interact with their fans or customers without having them connected to a personal accountFan Pages allow you to exceed Facebook’s 5,000 friend cap

17. Before creating your FacebookFan Page: To increase your chance of success, it is wise to have a predetermined campaign that you can integrate with the launch of your FacebookFan Page. Also, take the time to ask yourself the following questions…

18. What are we trying to accomplish?Leads – new membersAwareness about union and its issuesConversions – take action on somethingEngagement & community – surveys, contests, polling, etc.

19. Why social media? Audience is already thereBuild stronger relationships with members/prospectsTap into word-of-mouthReach a new audience

20. What kind of social media will help us best achieve our goals?BlogsMedia-sharing sitesReview/directory sitesDisplay ads on social media sitesNetworking & gamingBookmarking & newsRating & reviewsSocial knowledge

21. Are we prepared to let go of control of our brand, at least a little?What will we do to encourage participation?And do we have the resources to do it?Who will maintain the social media presence?

22. Do we have the resources to keep this up or will this be a short campaign?Budgeted for this?How does engaging users via social media integrate into our overall marketing/communications strategy?

23. How do we measure success? What constitutes failure?Views, followers, comments, subscribers?What happens if you don’t meet success?What will we do less of if we’re spending too many resources on social media?

24. Creating a FacebookFan Page:To create a FacebookFan Page you first need to create a personal profile. Apersonal profile allows you to search for and connect with friends, family, and fellow union members. After you connect to others, you can share videos and pictures, leave comments, create events and sent messages.

25. How to create a Facebook profile:Go to www.facebook.com.Enter your name, email, birthday, and an original password. Click “Sign Up”In the blank box at the bottom of the screen, type the text that it is printed above.A confirmation email will be sent to the email you provided. Click the attached link in the email.Your Facebook account is now activated!!

26. Page to create a personal profile

27. There will be a tutorial to teach you how to find friends and make connections with (union) groups. You can enter your email to find friends already in your address book. To find friends in your union’s network, type the name of your union in the search box. Once connected, friends are notified of your posts, uploads, events and comments. Now you are ready to add photos, videos, a profile, and friends, by clicking on the labeled icons on the left and top portions of the screen.

28. To create a Fan Page:go to facebook.com/pages/create.php and create a new page.Under category choose Brand, Product, or Organization.Then choose Non-profit from the pull down arrowName your pageClick create page

29. Screenshot of the page creator You will probably wantto choose non-profitYou do not have to publish the page Immediately

30. Facebook.com/unionplusTwitter.com/unionplus