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Express qualifications to serve call center & customer service industry

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William Overby
William Overby

Express Employment Professionals is a large staffing firm with over 600 offices globally. They provide temporary and permanent staffing solutions as well as training programs for various industries including customer service, call centers, credit, and collections. They offer certified training programs through partners on topics such as customer service, technical support, and telephone sales to develop excellent customer-focused skills. Express Employment Professionals has over 25 years of experience in call center and customer service industries.

Business
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Qualifications to Serve Customer Service, Call Center and Credit/Collections Industries 2010
Who we are... Not Just Another Temp Service
Who We Are...Globally ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who We Are…Locally ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our Qualifications … Customer Service/Call Center Industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Services to Customer Service/ Call Center Industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SSPA Certified Training Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service Suite ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service Training Suite ,[object Object],[object Object],[object Object],[object Object],[object Object]
Technical Support Suite ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technical Support Training Suite ,[object Object],[object Object],[object Object],[object Object]
Telephone Sales Suite ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Sales Suite ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Express Employment Professionals Seminar on Exceeding and Surpassing Customer Expectations ,[object Object],[object Object],[object Object],[object Object],The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
Seminar on Exceeding and Surpassing Customer Expectations (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Certification Programs ,[object Object],[object Object],[object Object]
Call Center Industry Advisory Council (CIAC) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
US Department of Labor Employment and Training Administration- Office of Apprenticeship ,[object Object],[object Object],[object Object],[object Object]
US Social Security Administration Employment Network ,[object Object]
General Human Resources and Management Training Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? Contact: Mike Overby, Owner 4070 N. Beltline Rd #126 Irving, TX 75038 972-258-4981x216 – office 469-222-5559 – cell [email_address] www.irvingexpress.com

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