Presence Technology is a worldwide leading provider of Multi Channel Contact Center software, deployable Hosted or On Premise.
The complete Contact Center Suite was created and developed in a large Multi Channel Call Center in Europe. Therefore, Presence’s advantage relies on a deep understanding of the Contact Center daily operations.
Presence Suite Solutions are recognized as the most flexible, the easiest to integrate with other systems and the most user friendly solutions in the Contact Center industry.
The highly qualified professionals at Presence work with numerous world class partners throughout North America, Europe, Latin America and South Africa who stand behind and provide support for any project around the world.
MobileComm is a venture by Telcom Industry Experts having experiences in varied Telecom and IT fields. We are proud of our global customer reference list which includes most of the Mobile Operators, System Vendors and OEMs.
We are glad to be the preferred technical training partners of Ericsson India, NSN Global, TATA, Huawei, Aircel and Vodafone.
MobileComm is a venture by Telcom Industry Experts having experiences in varied Telecom and IT fields. We are proud of our global customer reference list which includes most of the Mobile Operators, System Vendors and OEMs.
We are glad to be the preferred technical training partners of Ericsson India, NSN Global, TATA, Huawei, Aircel and Vodafone.
On April 27th and May 5th, Paul Hillman presented his 'news and views' from the 3rd Annual, "invitation-only" UC Summit in La Jolla, California.
IT professionals and business executives around Michigan learned the cold, hard facts about the top UC providers, including Microsoft, Cisco, Avaya, IBM, NEC, and Siemens.
View the slide deck and find out if and what unified communications solution is right for you.
For more information on this or other unified communications topics, visit our blog at www.cdhtalkstech.com.
The GENBAND A2 Communications Application Server enables the Enterprise to extend voice and multimedia communications over any IP or TDM-based environment, whether fixed or mobile.
A career interest portfolio is -
* Snap shot of the interests, abilities, and skills
* Diary that lists your goals, dreams, and visions
* Log book for career exploration and planning...
On April 27th and May 5th, Paul Hillman presented his 'news and views' from the 3rd Annual, "invitation-only" UC Summit in La Jolla, California.
IT professionals and business executives around Michigan learned the cold, hard facts about the top UC providers, including Microsoft, Cisco, Avaya, IBM, NEC, and Siemens.
View the slide deck and find out if and what unified communications solution is right for you.
For more information on this or other unified communications topics, visit our blog at www.cdhtalkstech.com.
The GENBAND A2 Communications Application Server enables the Enterprise to extend voice and multimedia communications over any IP or TDM-based environment, whether fixed or mobile.
A career interest portfolio is -
* Snap shot of the interests, abilities, and skills
* Diary that lists your goals, dreams, and visions
* Log book for career exploration and planning...
How To Get The Interview: The Top 10 Portfolio Questions and Answers for UX, ...uxhow
Your portfolio is the key to a career in User Experience. It is the quickest and single best asset you have to get an interview without knowing the Hiring Manager. Your portfolio should tell a story.
http://uxhow.com/get-interview-top-10-portfolio-questions-answers-ux-ui-visual-designers/
How many pieces should be in a portfolio?
How should it be presented?
How do I present work that I did on a team?
Can you include student work?
How do you handle NDA work?
How do you choose what to include?
Should I include a well-recognized company?
What do you HATE to see missing or included in a portfolio?
How long do you spend looking at portfolio?
What do you look for in a portfolio as a hiring manager?
Don’t Let Someone Else Tell Your Career StoryHannah Morgan
Ideas for building online visibility
Your career is too important to be a well-kept secret. Today’s hiring managers are searching online to find their next great hire so it’s time for you to take control. This presentation will look at tools and tips for you to document your career story so that it will stand out and catch the attention of your potential new boss. From portfolios to social networking, you owe it to yourself to showcase your marketable assets. We’ll break down the elements of a compelling career story, brainstorm ideas for what to include and browse creative examples to inspire you to take action.
For #Spectrum16
Di Overview Who We Are What We Do 091011 Dsdsutton1570
Dial Interactive Overview
Core Services
Differentiation
Consulting Approach and Project Examples
Completed Projects
In Progress Projects
Uncovering Opportunities and Next Steps
Discussion and Q & A
Appendix A – Bio Examples, Education, Experience and Training
Appendix B – Consulting Services Examples
We Provide Software Product Development & Engineering Services for Industrial Engineering Product Vendors, Automation OEMs & Mfg. IT Companies.
Presence Agent y Presence Scripting para personas con limitaciones visualesPresence Technology
Presence es el primer proveedor de Tecnología para Contact Centers en Colombia en integrarse con JAWS, lector de pantalla para personas con limitaciones Visuales.
Cómo hacer la mejor integración de las redes sociales a sus centros de contac...Presence Technology
¿Qué son las Redes Sociales?
Cuatro principales tipos de Redes Sociales
¿Por qué son importantes?
La escalera de la TecnografíaTM Social
La redefinición del cliente de valor
Marco estratégico de las Redes Sociales
Plataformas para Redes Sociales
¿A quién pertenecen dentro de la organización?
¿Por qué implicar al Contact Center?
Las herramientas
Redes Sociales apropiadas para los Contact Centers
Proceso a Implantar en el CC y funcionalidades a cubrir
A Presence Technology é um provedor global de software para Contact Center de todos os porte. Possui atuação em todos os continentes através de parceiros de negócios altamente especializados no mercado de Contact Center. A Presence Suitefoi desenvolvida originalmente para atender grandes empresas de outsoursing de Contact Center, por isso, trás consigo, desde sua concepção original, um profundo conhecimento das necessidades operacionais e apresenta soluções para problemas reais vividos no dia-dia. Esta abordagem torna a Presence Suite 8a solução de Contac Center mais adaptada, flexível, fácil de instalar e utilizar do mercado.
Presence Technology es una compañía de software global que ofrece una propuesta tecnológica de alto valor añadido a los Contact Centers.
La suite de Presence ha sido desarrollada dentro de una gran multinacional de Outsourcing con un profundo conocimiento del mundo de los Call Center. Esta condición hace de las Soluciones de Presence las más flexibles y fáciles de integrar del mercado.
Su vocación hacia el cliente ha llevado a Presence a desarrollar soluciones que se adaptan a las necesidades concretas de cada usuario y que están enfocadas a resolver retos específicos en cada caso.
La suite de Presence aporta una gran flexibilidad a la dinámica del Contact Center. Además, contribuye de forma directa a mejorar los márgenes de productividad de los servicios, todo ello con unos retornos de la inversión sin competencia en el sector.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
2. About Presence Technology
Our mission:
to assist our clients with the
tools and expertise
to help them exceed
their contact center goals
while forging a lasting
relationship
based on trust and service.
Presence Technology
info@presenceco.com
3. Corporate Overview
0 in Review
0 in Review
• Presence is a global Software Company with
– 50,000+ users
– Customers in more than 20 Countries
• Founded in 2001
– No Debt and Cash Flow Positive since its inception
– Presence Technology is part of Valora Corporation
• Global Fin’l Svces firm with market capitalization of US $200 million+
• Expert management team with 75+ years in Contact
75
Center Market
– 71 people strong and growing
• Offices:
– WW Headquarters: Madrid (Spain)
– WW Development: Barcelona (Spain)
– U.S. Headquarters: Atl t GA
US H d t Atlanta,
– Latin America HQ: Bogota, Colombia
Presence Technology
Presence Technology 2010 ®
info@presenceco.com
5. Client Awards
CLIENT AWARD
• CRC GOLD 2009: Best Banking Call
Center Operation
p
• CRC GOLD 2009: Best Collections
Application
• CRC GOLD 2009: Best Public Safety
Application
• CRC GOLD 2009: Best Customer Service
Multichannel Application (Philips)
• National BPO awards by BPeSA:
y
Technical Innovation of the Year 2009
Presence Technology
info@presenceco.com
6. Client Awards Con’t
CLIENT AWARD
• CRC GOLD 2008: Best Outsourcer
• CRC GOLD 2008: Best Customer Service Strategy
• CRC GOLD 2008: Best Customer Service
Application
• CRC GOLD 2008: Best Utilities Application
• CRC GOLD 2009: Best Outsourcer
• CRC GOLD 2009: Best Utilities Application
• CRC GOLD 2009: Best Help Desk Appliction
• CRC GOLD 2008: Best Customer
Service Center
• CRC GOLD 2008: Best Contact
Center Multi-sector
• Premio AIAREC 2008: Best Call
Center in Latin Amércia
• CRC GOLD 2009: Best Application
and Experience with Travel and
Tourism
Presence Technology
info@presenceco.com
7. Loved by Business Users
• Operations can make changes on the fly
• Fast adaptation to new business needs
• More work done with less personnel (all areas)
• Unified Administration for ease of management
• Built by Contact Center Experts for Contact Center
Experts
p
• The industry’s best time to profitability
Customer Experience:
Customer Experience:
Customer references indicate good support of all implemented
systems and components. Requests for changes and modifications are dealt with
efficiently and are typically incorporated into future releases of the product.
efficiently and are typically incorporated into future releases of the product
Gartner Group 2009 Magic Quadrant for E‐Service Suites
Presence Technology
info@presenceco.com
8. We are in Good Company
p y
Presence Technology
info@presenceco.com
9. The Presence Value Proposition
p
Cross‐selling Products & Services
C lli P d &S i
Measuring & Improving Service
Reporting and Analysis
Process Improvements
Presence Technology
info@presenceco.com
10. Presence Product Portfolio
Recording and Quality
Custom Reporting
Supervisor Dashboards
Unified Adminstration
All in one
All-in-one & Multipoint Suite Customer Interaction Hub Built in
Built-in Quality Management
Multichannel & Back office SIP enabled Self Service, IR, and ERMS
Universal Queue Management Full CC IP solution Full Virtual CC support
Presence Technology
info@presenceco.com
11. Best‐in‐Call Unified or Modular Solution
BEST IN CLASS INBOUND
DIALER CALL HANDLING
ROBO DIALING
ROBO DIALING
BACK OFFICE
AND SURVEYS
EMAIL, SMS, BRANCHED
& CHAT
& CHAT SCRIPTING
PRE‐ AND POST
Unified Core
IVR
CALL & SCREEN
CALL & SCREEN
CORE CALL WORKFLOW
REAL TIME
REAL‐TIME
RECORDING MONITORING
DYNAMIC
INTEGRATION
REPORTS
LIST
DASHBOARDS
MANAGEMENT
Presence Technology
info@presenceco.com
12. Value-added Services
• Strategic Contact Center Consulting
– Operations
– Technology
• Professional Implementation
– E d t E d P j t Management
End-to-End Project M t
– Integration Services to any Application
• Product Training
– On-site, Remote or Train-the-Trainer
• Global Support
– Level 1, 2 and 3
Presence Technology
info@presenceco.com
13. Global Experience and Support
p pp
• 71+ Professionals Worldwide
– Spain
– USA
– Colombia
– South Africa
• Follow the Sun Support
pp
• Published SDK
• Train the Trainer Approach
• Born in the Contact Center
• More than 50,000 users WW using Presence
• Best TCO in the Market
Presence Technology
info@presenceco.com
14. Thanks!
EUROPE NORTH AMERICA CARIBBEAN & LATAM
Orense, 68 – 4º Izq 1200 Ashwood Parkway
Cll 93 No. 19B‐66 Of
28020 Madrid, Spain
28020 Madrid Spain Suite 410
Suite 410
401 Bogotá, Colombia
T: (+34) 93 10 10 300 Atlanta, GA 30338
T: +1 800 847 3309 T: + 57 (1) 381 9386
Comte Urgell, 240 3º AFRICA
08036 Barcelona , Spain
08036 Barcelona Spain T: +27 11 461 3286 Calle 64ª No. 21‐50
Calle 64ª No 21 50
T: (+34) 93 10 10 300 Manizales, Caldas
Colombia
www.facebook.com/PresenceTech
www.twitter.com/PresenceTech
www.linkedin.com/companies/Presence‐Technology
Presence Technology
info@presenceco.com
info@presenceco.com