Benprise LLC is a global call center solutions and services provider that offers certification, training, consulting, and other services to help call centers reach world-class standards. It has over 25 years of experience working with major corporations across various industries and regions. Benprise aims to be the leading global provider of call center solutions through its expertise, international accreditations, and ability to understand customer needs and provide customized solutions.
Rod Jones MasterClass - World Class Call Centres - The Key Strategic Issues -...C3Africa
World Class Call Centres - Strategic Issues.
Slike deck from the internationally acclaimed 2 Day Rod Jones Contact Centre MasterClass seminar. This seminar is aimed at middle to senior management involved in call centres or planning to develop or reengineer a call centre.
D'con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects.
We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of processes (International and Domestic) and technological procurement to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup.
We are interested in getting in touch with brokers and consultants across the globe, so that we can get the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.
D con international pvt ltd company profileSunit Dere
D'con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects.
We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of processes (International and Domestic) and technological procurement to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup.
We are interested in getting in touch with brokers and consultants across the globe, so that we can get the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.
Rod Jones MasterClass - World Class Call Centres - The Key Strategic Issues -...C3Africa
World Class Call Centres - Strategic Issues.
Slike deck from the internationally acclaimed 2 Day Rod Jones Contact Centre MasterClass seminar. This seminar is aimed at middle to senior management involved in call centres or planning to develop or reengineer a call centre.
D'con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects.
We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of processes (International and Domestic) and technological procurement to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup.
We are interested in getting in touch with brokers and consultants across the globe, so that we can get the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.
D con international pvt ltd company profileSunit Dere
D'con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects.
We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of processes (International and Domestic) and technological procurement to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup.
We are interested in getting in touch with brokers and consultants across the globe, so that we can get the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.
HR Outsourcing Business Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a HR Outsourcing Business Proposal Powerpoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2TaYE7e
In Q1 2017, our Advisory Board member Peter Ryan surveyed 300 in-house contact center executives from around the world on various themes that impact their operations on a regular basis. The results were collected and shared to an exclusive audience of global contact center professionals via a highly successful, invitation-only webinar.
We are happy to share an excerpt of highlights from the comprehensive report. These thought-provoking highlights feature a sampling of information that includes:
CRM budgets
CRM budget priorities
Agent attrition levels
Current pressure points
Data and analytics usage
Delivery point assessment
Alternaty is a boutique real estate firm providing a suite of consulting services throughout the development lifecycle. Headquarter in HCMC Vietnam, with associates in Thailand, Myanmar Indonesia and the Maldives.
Our team has 17 years of combined experience in the real estate industry with an extensive track record in hotel and resort advisory in Indochina Region.
At Alternaty, our Hotel Pre-opening and Operational Review services are specifically tailored to the needs of the Hotel Owner, where our goals are exactly aligned with the Owner. This means we have a common target in terms of standards, revenue, and most importantly, in terms of costs.
We refer to our Hotel Pre-opening and Operations Services as “Owner Representation”, whereby our support is given at every point of operation or construction both for internal departments (front office, HR, housekeeping etc) and for external service providers (sale and marketing, branding firms, franchise companies etc).
Please visit our blog for latest exclusive releases http://blog.alternaty.com/
See you!
#bomaqtalk 2015 Hospitality Branding Service as Marketing
Are you stuck with management problems? #powerofnext We implement quality management systems.
Take our "10 Core Challenge" https://goo.gl/forms/Qi3mz1yfXIXCpTAr2
Target Market Self-Assessment Tool v1 http://www.urbanetek2.com/#!resources
Branding Identity Self-Assessment Tool v1 http://www.urbanetek2.com/#!resources
Share your results, join the discussion, download resources, and listen to podcast using the following links:
http://www.urbanetek2.com/
http://www.blogtalkradio.com/macprodu...
https://www.meetup.com/BOMAQ-Building...
https://www.facebook.com/thebomaqcomp...
https://twitter.com/bomaqcompanies
Interested in the 10 Core Challenge? Subscribe for more videos here: https://www.youtube.com/Urbanetectonics.
HR Outsourcing Business Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a HR Outsourcing Business Proposal Powerpoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2TaYE7e
In Q1 2017, our Advisory Board member Peter Ryan surveyed 300 in-house contact center executives from around the world on various themes that impact their operations on a regular basis. The results were collected and shared to an exclusive audience of global contact center professionals via a highly successful, invitation-only webinar.
We are happy to share an excerpt of highlights from the comprehensive report. These thought-provoking highlights feature a sampling of information that includes:
CRM budgets
CRM budget priorities
Agent attrition levels
Current pressure points
Data and analytics usage
Delivery point assessment
Alternaty is a boutique real estate firm providing a suite of consulting services throughout the development lifecycle. Headquarter in HCMC Vietnam, with associates in Thailand, Myanmar Indonesia and the Maldives.
Our team has 17 years of combined experience in the real estate industry with an extensive track record in hotel and resort advisory in Indochina Region.
At Alternaty, our Hotel Pre-opening and Operational Review services are specifically tailored to the needs of the Hotel Owner, where our goals are exactly aligned with the Owner. This means we have a common target in terms of standards, revenue, and most importantly, in terms of costs.
We refer to our Hotel Pre-opening and Operations Services as “Owner Representation”, whereby our support is given at every point of operation or construction both for internal departments (front office, HR, housekeeping etc) and for external service providers (sale and marketing, branding firms, franchise companies etc).
Please visit our blog for latest exclusive releases http://blog.alternaty.com/
See you!
#bomaqtalk 2015 Hospitality Branding Service as Marketing
Are you stuck with management problems? #powerofnext We implement quality management systems.
Take our "10 Core Challenge" https://goo.gl/forms/Qi3mz1yfXIXCpTAr2
Target Market Self-Assessment Tool v1 http://www.urbanetek2.com/#!resources
Branding Identity Self-Assessment Tool v1 http://www.urbanetek2.com/#!resources
Share your results, join the discussion, download resources, and listen to podcast using the following links:
http://www.urbanetek2.com/
http://www.blogtalkradio.com/macprodu...
https://www.meetup.com/BOMAQ-Building...
https://www.facebook.com/thebomaqcomp...
https://twitter.com/bomaqcompanies
Interested in the 10 Core Challenge? Subscribe for more videos here: https://www.youtube.com/Urbanetectonics.
Presentation given at the NGO resource centre (www.ngocentre.org.vn) to stir up the discussion to start the ict4dev working group among INGOS in vietnam
Ad Standards Council Digital Guidelines for Non-Regulated and Regulated Categ...Janette Toral
This policy takes effect on February 15, 2017. It covers paid, owned, earn content of advertiser and agencies whether in regulated or non-regulated categories.
Are you a public speaker? Are you a corporate trainer? Are you a sales professional? If your profession or job requires you to make PowerPoint presentations, this deck will help you.
Envoy Facility Management Services, Setting Up A Business in Sri LankaEnvoyBPO
Envoy Facility Management Services is the foremost Facility Management Company helping their clients in Setting Up A Business in Sri Lanka, Manage Business Process In Sri Lanka, Outsource Business Process in Sri Lanka, Call Center Management Services, Call Center Outsourcing in Sri Lanka. Click here for Setting Up A Business In Sri Lanka and all other above mentioned services http://www.envoybpo.com/
Envoy is the no 1 Facility Management Company in Sri Lanka. help their client to Setting Up a Company in Sri Lanka. Click here for more information http://www.envoybpo.com
VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e-business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations.
The best companies always do two things; everything they can to save money, which helps improve the bottom line, and secondly, focus on customer satisfaction.
Despite this, many organisations still struggle to implement successful customer service programmes.
Research shows that organisations lose more than N34.6 trillion annually due to poor customer service.
What then is the solution?
Contact centre outsourcing. It not only saves you money but also improves your customer satisfaction levels and, critically, your brand reputation – when done rightly.
So, how can you leverage the expertise of a highly-skilled contact centre service provider to deliver a first-class customer experience?
In this deck, you will learn how to outsource your customer service strategy to a highly-skilled third party. You will also learn;
• Why the most successful organisations are outsourcing their contact centre function
• The features you can leverage in a state-of-the-art contact centre
• Key qualities to look out for when choosing your contact centre outsourcing service provider.
2. About Us : Benprise LLC provides world-class standards call center certification, training, and consulting for overall optimum success of your organization. Benprise fosters integrity in the workplace and has noteworthy experience to serve major corporations and business leaders across the G.C.C., Middle East, North & South America, Asia, and Africa. Our exceptional (Benprise professionals) academic qualifications, real-life banking, and call center operations experience, empowered by International accreditation bodies such as SPOT Consulting LLC, sets us apart from others and together we help you reach your goals. Benprise offers, Call Center Certification , Call Center Diagnostics, and Training, bringing both premises and individuals to world class standards.
3. Benprise LLC certifies, trains, and delivers efficient services and solutions to contact centers, by applying our vertical market experience, focusing on world class standard performance. OUR Mission :
4. To be the leading Call Center Solutions and Service Providers. We plan to be the best in G.C.C, Middle East, North & South America, Asia and Africa, by serving major corporations and business leaders everywhere to enhance the value of their relationships with customers and employees. Our services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple solutions to improve the quality of service while being able to manage costs and enhance productivity. OUR Vision :
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8. Call Center & Banking Training Programs Benprise Call Center and Banking training solutions have been developed in both English and Arabic and perfected to meet the diverse and growing communication needs of your organization's call center and back office operations. Communication is a key element of successful call center operations, whether between your agents and customers or within your own organization. Benprise Call Centre Training solutions allow your organization to concentrate on core business, while maximizing the customer experience and ensuring seamless communication between you and your customers.
9. Certified Call Centre Agent Training Programs As the customer service call/contact center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. With SPOT Certification, this allows outsourcers to provide 3rd party verified service quality, adding credibility and distinction to their service offerings as well as giving customers piece of mind. This business need to rate the performance of an agent in a call center has lead to SPOT Certification standards.
10. Certified Call Center ( Tier I, II, III). Call center who wish to implement best practices and attain world-class performance in their industry can call upon us to certify their call centers. Our rigorous certification process has the advantage of referencing all performance goals to our best practice. Thus, you will be held to performance levels that will improve your competitive position, not just force you to adhere to an arbitrary standard. The SPOT certification process is management's best path to a World Class Quality Call Center. The SPOT Certification process is unique and concentrates on top performance standards for your center without the usual lengthy process that other certification processes require. Spot certification process has tailored a sophisticated time-efficient certification process that will target your center’s top-quality performance In three simple steps to guarantee you’re certified as an elite world- class service provider which is essential for your center’s daily productivity.
11. IT Call Center Certification One of the prime concerns and responsibilities for contact center executive management, is usage of appropriate technology. In addition to having an impact on costs, service levels, staff morale, and end-user satisfaction, the appropriate information technology and communication infrastructure must be in place and managed to support the contact center’s business processes and services. Spot certification process has tailored a refined, resourceful certification process that will shed light on your contact center technology used.
12. Call Center Consulting and Financial Services Benprise provides a full complement of call center or contact center consulting services tailored to the individual needs of our clients. With our world recognized affiliates and track record for successful projects, we are confident to meet your requirements.
13. Recruitment ( Interviewing and selecting Call Center professionals) At Benprise, we follow a simple three-step process, which is very stringent and allows no loopholes or chances for any slack during the process of choosing the right people. With Benprise recruitment and training process we ensure that your call center is, staffed with world-class personnel, higher operational efficiency, and low employee turnover rate.
14. Workforce Management Benprise offers affordable and flexible software tools for call center scheduling. We design and maintain your call center, through precise forecasting and efficient scheduling with powerful performance analytics delivering a better customer experience.
15. Captive Contact Center Health check/Diagnostics Benprise offers a unique 3 week process to ensure your contact center is efficiently running, through our systematic diagnosis. Benprise develop specifications of integrated models to support management of an enterprise. These specifications will promote inter- and intra-enterprise integration and collaboration of people, systems, processes, and information across the enterprise, including business partners and customers.
16. Keynote Speaking/ Workshops/Seminars Benprise team of professionals offer their expertise in keynote speaking presentations through successful key projects delivered in many parts of the world. Moreover, Benprise workshops/ Seminars are designed for participants to gain an updated trend of the business, and a comprehensive understanding of critical contact center key points from subject matter experts.
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19. Benprise LLC provides customized solutions that are specifically tailored to your needs and requirements. Benprise expertise is the intersection of operations, finance, and IT – the opportunity triangle where often times the game is won or lost. We care about you – your issues, problems, and opportunities. We work with you, your team, and your organization to meet goals on time and within budget.
20. Why SPOT Consulting? Alton Martin will lead the engagement from SPOT Consulting LLC. Alton has more than 25 years' experience and ground-level involvement in the services industry and was instrumental in the creation and the ongoing development and global deployment of the COPC® Family of Standards. Those standards were the industry's first performance management and certification systems for call centers.
21. Cont..Why SPOT Consulting? Alton uses his hands-on experience to assist clients in assessing and improving contact centers’ capabilities. His expertise in technical support and customer service translates operational excellence into financial benefits. He has conducted several hundred operational audits/reviews and vendor assessments globally. Alton has worked with clients in Egypt, England, France, Germany, Ireland, Sweden, India, Japan, Malaysia, Singapore, China, Central and South America, as well as Canada and the United States.
22. Cont..Why SPOT Consulting? Prior to establishing SPOT Consulting LLC, Alton was the CEO and one of the co-founders of COPC Inc. Prior to COPC Inc., Alton was the General Manager of Hart Graphics’ contact center and distribution fulfillment business. Additionally, he was the Channel Sales Director at GENICOM Corporation and at IBM, a senior sales representative for Financial Services and Retail clients. Alton earned his MBA, as well as the faculty award for academic excellence, at the Darden School at the University of Virginia. He earned his BA at Tulane University.
23. Contact Us Please Contact Us at: Kuwait United States Of America Beirut Street, Naif Tower 1303 East Maine St. Round Rock Hawalli, Kuwait Texas, 78664 Fax : 00965 24614542 Cell: 00965 97945703 U.S phone: 1 512 634 8000 Email Id: melinda@benprise.com Web : www.benprise.com
We are working in true partnership with our clients, recognize their organizational culture, protect their reputation, deliver increased efficiency at a visible cost, and apply our vertical market experience to run their processes in a way that adds value to their business. We help build exceptional customer relationships by leveraging India's high quality and cost effective human resource intellectual capital. Our Vision is to partner with our customers globally to provide custom based solutions and services and together achieve business goals while maintaining the highest international standards. Our BPO services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple processes to improve the quality of service while being able to manage costs and enhance productivity.
We are working in true partnership with our clients, recognize their organizational culture, protect their reputation, deliver increased efficiency at a visible cost, and apply our vertical market experience to run their processes in a way that adds value to their business. We help build exceptional customer relationships by leveraging India's high quality and cost effective human resource intellectual capital. Our Vision is to partner with our customers globally to provide custom based solutions and services and together achieve business goals while maintaining the highest international standards. Our BPO services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple processes to improve the quality of service while being able to manage costs and enhance productivity.