The document outlines several roles within a customer service organization including customer service representative, business development specialist, quality assurance analyst, workforce and resource management specialist, and coordinated services specialist. It provides brief descriptions of the responsibilities for each role such as providing technical support, conducting follow up calls, ensuring call quality guidelines are followed, monitoring call volume and staffing, and coordinating between operations and agents.
Quality Analyst Assurance HR Delivery US/ Canada (Audit)
Quality Assurance representative Bank retail Canada (Audit)
Customer representative Sales process Inbound/ outbound. Canada (Banking/ Balance transfer)
Customer Representative French/ English US?Canada ( Invoice, Billing)
Apps
SAP
Service now etc..
Please do refer to my resume for more information.
Note that I am willing to go undertraining to learn.
Sincerely
Grahi JUlien
Quality Analyst Assurance HR Delivery US/ Canada (Audit)
Quality Assurance representative Bank retail Canada (Audit)
Customer representative Sales process Inbound/ outbound. Canada (Banking/ Balance transfer)
Customer Representative French/ English US?Canada ( Invoice, Billing)
Apps
SAP
Service now etc..
Please do refer to my resume for more information.
Note that I am willing to go undertraining to learn.
Sincerely
Grahi JUlien
White Dog Consulting Project: This was a project for a major utility preparing for deregulation by marketing its own deregulated division prior to the laws going into effect. This projects goal was to generate response and capture ‘genuine’ interest in Company’s solutions, Company will offer an incentive to qualified/targeted prospects via personalized email, SEO/SEM offers, and prospecting calls - James Newbill
Volga Tigris -call center service Dubaivolgatigris08
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