Lalitha has over two years of experience in web development, product launches, and process management. She currently works for Dell Ebiz Services in Chennai as an IT-enabled operations process representative. Some of her responsibilities include analyzing and monitoring newly launched products, maintaining order codes and product data, and communicating with stakeholders. She has experience managing teams and projects related to content management, order codes, and product launches. Lalitha holds a Bachelor's degree in Information Technology and has received recognition including an SPOT award for leading a team in new product launches.

1. M.LALITHA
E-mail:lallymay29@gmail.com Mobile:+91-7708843464
Objective:
To obtain a position in a people-oriented organization where I can maximize my
experience in a challenging environment to achieve the corporate goals.
Experience Summary:
Lalitha has around Twoyears of experience in the areas of Web Development, Product
Launches, Configuration Management, Content Authoring and Process Management.
Currently workingwith Dell Ebiz Services, Chennai as ITEnabled Ops Proc Rep.
Proficientin maintaining websites, managing the process and the team for running successful
process operations. Solutions-driven, Result oriented Professionalwith significant experience in
handling all aspects of service functions.
Educational Qualification:
Bachelor of Technology (B-Tech) in Information Technology from Sree Sastha
Institute of Engineering and Technology,Chennai, India during 2010-2014.
Higher SecondarySchooling fromA.K.T.Acdemy Mat.Hr.Sec.School,during 2009-2010.
SSLC from Sri Saradha Vidhyalaya Mat.Hr.Sec.School, during 2008-2009.
Industry Experience – DELL (August 2014 to till date):
Works with Dell E-Commerce Industry as an Integral part of Product Launch, Content
Management, Order Codes Data Maintenance, and Maintain Team.
Badge ID : 681517
Role : IT Enables Ops Proc Sr. Rep.
Project Management:
1. DMATeam(OrderCodeConfigurationTeam):
ProjectDescription:
DMA (Data Maintenance Application) Team works for Order Coder configuration
whichused for Online/Offlinesales and Dell Web Pages as well.
Multi functionality – [Analyse, Improve & Push to sales team] and [To create, push,
modify & inactivateorder codes (whichwe used forsales)].
Responsibilities:
 SME forOrder Codes and LOB’s in DMA tool.
 Analyze and monitor the business impact of newly-launchedproducts
 Works withDell E-Commerce Industry as an Integral part of ProductLaunch.
 Conversing and providing email support to Stake holders and addressing to
Escalations in process.

2.  Assigning workto Team members based on the Volume received forthe day and
maintaining a track of all issues or requests received for the day.
 Arranging daily sync up withonshore coordinator to address workvolume and
issues.
 An effectivecommunicatorwith good interpersonal and relationship building
skills.
 Strong technical, analyticaland problem solving abilities Capable of working
independently and as wellas a part of a team.
 A Committed team player with organizational skills and enthusiasm to learn
new technologies.
 Adding New Items to Dell Pages and to Offlinesales Tool.
2. CMS – SPOT [Special ProjectsTeam]:
ProjectDescription:
CMS – GPP Team (Content Management System – Global Product Page) which
works for Dell Web pages to edit their content which covers Images, Videos, Titles, PDF,
Right Rail, EOLproducts, Productdescriptions and Content descriptions.
Responsibilities:
 Handling content management in Designing, Authoring & Publishing Dell
Websites forcountries World-wide.
 Operating on Next Gen platform which is specially designed for Dell and called as
CMS (Content Management System–SharePoint), to create and edit the web
links/URLs of the page and relatively workwith XMLfiles of CMS.
 Working on All segment pages of Dell.comto ease customers in deciding on their
best suitable products and services.
 Adding web partsfor the Campaignpage whichare leading as to new page and
stores the large data of the related URL.
 Presented the Monthly review,Business review tothe stake holders and Business
sponsors which includes the metrics like Productivity, CU data, Quality and
SLA/TAT
Awards and Recognition:
 Won SPOTAward forLeading Team in New ProductLaunches [PowerEdge],
 Won Several Star of the Week Awards.

IT Skills:
Technologies Localization Tools:- CMS-XML, Web part, CMS Workflow,TMS-
Translation Management System
Project Management Tools:- Microsoft Office Suites,
Microsoft SharePoint.
Technologies:- C, C++, HTML
Personal Traits:
- Team Player,
- Hard working,
- Self-Motivated and Self-Confidence.

3. Hobbies : Badminton, Carrom
LanguageProficiency:English,Tamil and Telugu
Permanent Address : No.,2nd
MettuStreet,KannanComplex,Kumananchavadi, CH-56.
Personal Profile:
Name : Muthukumaran Lalitha
DOB : 29-May-1992
Languages Known : Tamil, Telugu and English
Marital Status : Single
Nationality : Indian
Declaration:
I hereby declare that all the information mentioned above are true and
correctto the best of my knowledge.
Date : Signature
(Lalitha M)