1. M.LALITHA
No.6,2nd
MettuStreet,
KannanComplex, Mobile No:+91-7708843464
Kumananchavdi,Chennai-56. E-Mail ID:lallymay29@gmail.com
VISION ANDOBJECTIVE
To obtaina positionin a people-orientedorganizationwhere I can maximize my experience in a
challenging environmenttoachieve the corporategoals.
EXPERIENCE SUMMARY
Lalitha has around Oneyear of experience in the areas of Web Development, ProductLaunches,
ConfigurationManagement, ContentAuthoringandProcessManagement.
Currently working with Dell Ebiz Services, Chennaias IT Enabled OpsProc Associate. Proficient in
maintainingwebsites, managingthe processand the team for runningsuccessful processoperations.
Solutions-driven, ResultorientedProfessionalwith significant experience in handlingall aspects of service
functions.
EDUCATIONAL QUALIFICATION:
Course University/Institution Year of Passing Percentage
B-Tech – Information
Technology
Sree SasthaInstituteof Engineering and
Technology
2014 73
HSC A.K.T. Academy Mat.Hr.Sec.School 2010 84
SSLC Sri SaradhaVidhyalyaMat.Hr.Sec.School 2008 89
COMPUTER PROFICIENCY:
Tools : Eldorado, Catalyst, DMAandGii
DocumentationTool : MS– Office
Operating Systems : MS-WindowsXP/MS-WindowsVista/MS-Windows7

2. INDUSTRY EXPERIANCE – DELL (A UGUST 2014 to till date)
Company : Dell InternationalServices India
Designation : IT Enabled OpsProc Sr. Representative
Project : Enterprise Store Operation
Description : DMA (Data Maintenance Application) Team worksfor Order Coderconfiguration which
usedfor Online/Offline sales andDell Web Pages as well.
Multi functionality – [Analyse, Improve& Pushtosales team] and[To create, push, modify & inactivate
order codes (which we used for sales)].
Responsibilities:-
 Workswith Dell E-Commerce Industry asanIntegral part of ProductLaunch,
 Conversingandprovidingemail supportto Stakeholdersand addressingto Escalationsin process,
 Assigningwork to Team members basedon the Volumereceived for the day andmaintaininga
track of all issuesor requests received for the day,
 Arranging daily syncup with onshorecoordinatortoaddresswork volumeand issues,
 An effective communicatorwith goodinterpersonaland relationshipbuildingskills. Strong
technical, analytical andproblem solvingabilities Capable of workingindependently andas well
as a part of a team. A Committedteamplayer with organizationalskills andenthusiasmto learn
new technologies.
 Adding New Itemsto Dell Pagesand toOffline sales Tool.
 SME for Order Codesand LOB’sin DMA tool
 Analyze andmonitorthe businessimpact of newly-launchedproducts
AWARDS AND RECOGNITION:
 Won SPOTAward for Leading Team in New ProductLaunches[PowerEdge],
 Won Several Starof the Week Awards.

3. PERSONAL PROFILE:
Name : MuthukumaranLalitha
DOB : 29-May-1992
LanguagesKnown : Tamil, Telugu and English
Marital Status : Single
Nationality : Indian
DECLARATION:
I hereby declare that all the information mentioned aboveare true and correct to the best
of my knowledge.
Date : Signature
(Lalitha Muthukumaran)