Ashoka K.T. has over 9 years of experience in IT infrastructure, support, and operations. He currently works as a Senior Engineer at Target Corporation India where he manages IT infrastructure, networks, data center operations, servers, and desktop hardware engineering. Ashoka holds certifications in Microsoft and ITIL and has a Bachelor's degree in IT.

1. ASHOKA K.T.
# 410,5th Main, 9th Cross
"D"Group Layout,Srigandadakaval
Near Chandana School Mobile No: +91 9845777377
Bangalore- 560 091 E-mail:agowda82@gmail.com
PROFESSIONAL OBJECTIVE:
Secure a responsible,challengingposition in an organization thatprovides opportunities to apply my knowledge
and skills.
PROFESSIONAL SUMMARY
 9+ years of experience in the IT industry in Infrastructure,supportand Operation
 Primary responsibilities includemanagingITInfrastructure& Network Engineering, Application Assessment,
and completed new infra setup ahead of schedule
 Expertise in configuration management, troubleshootingMicrosoftSystem Center configuration Manager
software center, Symantec Endpoint Protection and McAfee Endpoint Encryption issues,build and various
applicationsissues
 Strong Understandingof InfrastructurePlanning,implementation for new requirement and refresh projects
 Experience in Data Center Operations,Consulting and feasibility assessmentfor rack space,Network and
power for new requirement, installation/Setup in Data Center and Telecom rooms
 Deep understandingof platforms likeWindows,and Mac Operation systems
 Strong communication,analytical skillsand proven ability to handlemultipletasks as well as work
independently or in a team
 Managinga team of 8 L1 & L2 Engineers and supporting3200+users at TWO sites in Bangalore,India.
 Scope and SLA/OLA documentation
 Ensure that the incidents and servicerequests related to PC / Server hardware, telephony, networking, video
conferencing, mobiledevices, printers and software applications areresolved / closed within the defined SLAs
Strengths:-
 Independent and Self Motivated
 Resilientand Adaptable
 Optimistic
 Energetic and dedicated towards work with good communication skills
EDUCATION QUALIFICATION:
Course University / Institution Year of passing Percent (%)
BSc I T Manasagangotriuniversity (Mysore), KSOU 2007-2010 70.00%
I.T.I (E&M) Govt. I.T.I College Pandavapura,Mandya,NCVT 1999-2001 75.00%
CERTICATIONS:
1) Microsoft Certified Professional in Windows 2003 Server Environment (070-290)
2) ITILV3 foundation
PROFESSIONAL EXPERIENCE:
 Currently, I am working with Target Corporation India as Senior Engineer -IT Infrastructure(July 2010 to
till date), Bangalore,INDIA. Target is a US based retailer,one of the leaders in the retail industry with

2. stores across the US and Canada, e-commerce and onlinesellinga variety of assortments in clothing,
electronics,food & beverages, etc.
URL: www.target.com
Network(Internet, wireless, WAN, MAN and etc.)
 Primary responsibilities includemanagingITInfrastructure& Network Engineering, Planned/Managed
implementing new Infrastructureprojects
 ManagingLAN Infrastructurein Target India locations
 Awarded Leadership award for streamliningnew Infrastructurecontent reducing ramp up time by 100%.
 DrivingNetwork Upgrade (LAN, MAN and WAN), Configuringand troubleshootingthe switch ports on
distribution and accessLAN access switches
 Setup and configuringnew networking devices (Switching, routers, Controllers,Security devices,Firewalls,IPS,
and Bluecoat etc
 Proposingand drivingthe LAN/Networking solutions for new infrastructureor migration projects
 Drivingnew facility and expansion projects comes under IT scope of work
 Driving/Coordinatingcodeupgrades on switches,routers and other network devices
 ProvidingL3 support for Network related issues and coordinatingwith vendors and partners on high severity
issues with network circuits or devices
 Daily Checks and monitoringNetwork Circuits (MAN, WAN and Internet) at every 1 hour and report if any
latency found with circuits
Data Center Operations:-
 Monitored/Maintained environmental infrastructure(power, coolingand firesuppression) thatsupports all
data centers
 Provided immediate responseto critical facility related issues to prevent any impact to data center operations,
Documented and maintained elevation diagrams
 Overseen equipment racking,stackingand cableinstallations
 Ensured stablecomputing environments providing reliability and appropriateredundancy
 Collected environmental data, provided by software supportingtools and analyzeand produced trend analysis
Servers Technologies (Wintel):-
 Planningand implementation for new requirement and refresh projects
 Physical connectivity for the server, racking,cablingand power connection
 Troubleshooting, Installingand configuringWindows server 2003/2008/2012 R2
 Creating, maintainingUser and group Accounts, Deleting Unused Accounts and Implementing Group and user
accountpolicies.
 Deliver consistentend to end infrastructuresupportservices for networki ng, server technologies, application
assessment,end user computing, etc
 Manage a team of Technical Architects and System Engineers that design, plan,implement and support the
Server infrastructuresolutionsand operations
 Configuringof Microsoft Outlook & Outlook Mail Account
 Plan,manage and implement infrastructureprojects atTarget India locations.
 Work in collaboration with the Target US solutions designingteams for designingand implementing the
infrastructuresolutionsatTarget India
 Connect with the business leaders regularly to understand their IT requirements and suggest solutions
Desktop Hardware Engineering (DHE):-
 Build innovativeand highly automated solutions
 Planningand implementation for new requirement and refresh projects
 Provideoperational supportof day to day operations to end users
 TroubleshootingUser login issue’s,Downloadingand Updatingthe OS Patches
 OperatingSystem Related issues (Windows XP,Windows 8,Windows 10& Server 2003

3.  Managing,maintainingE-Mail accounts usingMS Outlook 2K/XP/2003 & 2007 and Outlook express,
troubleshootingMicrosoftOutlook usingthe PST-FIX and SCAN-PST tools
Network / Shared Printer configuration on Desktop/Laptops
 Strong in End User Computing Tools likeWindows/MAC Image Management, Application Deployment
(LANDesk, SMS/SCCM, MAC Casper),DFS Concepts, Active Directory,DNS.
 Team player with the ability to be successful in a fast-paced,matrixed organization.
 Workingknowledge of a wide range of computer systems software, applications,hardware– MAC and
Windows,PC operating systems,and communications
 Workingknowledge of troubleshootingtechniques for Windows OperatingSystems and MAC Operating
Systems, TroubleshootingUser login issue’s,Downloadingand Updatingthe OS Patches
 Drive new hardwarerefresh/Up-grade, Installing,troubleshootingmultipleapplications
 Experience Previous 1: Associate Engineer , March 2010 to July 2010
Net Connect PVT LTD. Bangalore
Profile
 Deployed as a Support Engineer (OnsiteProjects) for Tata Yazaki Auto comp ltd
BangaloreInfrastructure,supportand Operation are
 SPOC(SinglePoint of Contact) for managing entire site operations includingInfrastructuresupport
 Completed Installation,configuration,and day-to-day management of Symantec Endpoint Protection in a
variety of network environments, troubleshootingand tuning the performance of this productin the
enterprise environment
Achievements
 Completed new infra setup ahead of schedule
 Planned/Managed implementing new Infrastructureprojects
 Awarded Leadership award for streamliningnew Infrastructure content reducing ramp up time by 100%.
 Applied ITILframework for reducingincidents
 Completed Installation,configuration,and day-to-day management of Symantec Endpoint Protection in a
variety of network environments, troubleshootingand tuning the performance of this productin the
enterprise environment
 Experience Previous 2: Desktop Support Engineer, November 2006 to March 2010 Connoiseur Electronics
Pvt. Ltd. Bangalore
Profile
 Deployed as a Support Engineer (On Site) for KarleGroup of Companies
 Deployed as a Support Engineer (ON-SITE Projects) for Lowe Lintas India
 SPOC for siteoperations includingInfrastructuresupport
 Remote Administration and troubleshootingusingRemote Access Tools
 Drive new hard ware refresh/Up-gradation,Installing,troubleshooting applications
 TroubleshootingUser login issue’s, Downloadingand Updatingthe OS Patches
 Resolving OS Related issues (Windows XP,Windows 8,Windows 10 & Server 2003)
Achievements
 DrivingWindows OperatingSystem upgrades projectand upgraded 400 systems windows 98 OS to windows
XP OS without end user effects
 Completed OS upgrade projectwith in timeframe and its enable end user productivity and 100% company
system stability
 Completed Installation,configuration,and day-to-day management of Symantec Endpoint Protection in a
variety of network environments, troubleshootingand tuning the performance of this productin the
enterprise environment

4.  Experience Previous 3: Technician, June 2004 to November 2006 at Hewlett Packard India
Profile
 Assembling and Testing all HP brands likedesktop/laptop and servers
 Quality check on servers and desktops as per configurations
Achievements
 Zero % defect testing and 100% productivity
 Automated testing process with streamlined operations
 Completed trainingand apprenticeship trainingfrom 10th July-2002 to 5thJune 2004 APC India Pvt. Ltd.,
Bangalore.
PERSONAL PROFILE:
Date of birth : July 8, 1981
Marital Status : Married
Nationality : Indian
I hereby declarethat all thedetails furnished aboveare true to the best of my knowledge.
(ASHOKA K T)