Sravani Kunnumma is a system engineer with over 3 years of experience at IBM India Pvt Ltd in Bangalore. She has expertise in SQL, PL/SQL, manual testing, COBOL, and mainframe systems. She is proficient in middleware, data processing, and backend development. At IBM, her roles included analyzing requirements, coding, testing, and delivering projects. She received several achievement awards and appreciation for her work. Sravani holds a Bachelor's degree in Computer Science and Engineering from JNTU Hyderabad.

1. SRAVANI KUNNUMMA
Mobile no: (+971) 0559285355
Email: sravi.sandy@gmail.com
Passport no : K5530310
Al Karama, Dubai,UAE
Visit visa - April, 2016
Career Objective:
I would like to pursue a challenging career and strive hard to acquire knowledge and achieve higher
grounds in the ever growing and innovative IT/Software field. My areas of expertise include System
support, Application development and onsite technical support involving software and hardware. I have
the experience of providing online support for U.S, UK, Canada, China, France and some other LA
countries.
Technical Expertise:
Primary skills : MS SQL, PL/SQL, Manual Testing, COBOL, Mainframes
Languages : HTML, CSS, Java script
Data Base : Database Management system(DBMS), Lotus notes, HRMS
Proficient at : Middleware, Data processing, MS office, MS Excel, Back end developer,
Customer support service (L1, L2).
Career summary:
 3 years of experience at IBM in analysis, supporting client/server applications.
 Expert in providing Onsite support to the clients.
 Fast learner, Self motivated, high degree of attention and commitment towards work.
 Ability to quickly grasp any new concepts and utilizing them in effective manner.
 Strong analytical skills over reviewing technical requirements.
 Effective communication and client interaction skills.
 Effective in working independently and also collaboratively in team.
 Proficient in problem solving and analytical skills.
 Training the new joiners in the team and making them productive quickly.

2. Certifications :
 Completed DB2 – 730 (IBM Certified Database Associate DB2 9 Fundamentals)certification with
98.5% from IBM India Pvt Ltd.
Professional experience :
3 yrs of experience as System Engineer at IBM India Pvt Ltd,
Bangalore, India.
IBM (International Business Machines Corporation) is an American multinational technology and
consulting corporation, with corporate headquarters in New York which consists of 4,35,000
employees and spread among 190 countries all over the world.
Roles and responsibilities:
As a system engineer I am responsible for analyzing the requirements, Coding, design,
development, testing and delivering the quality products.
• Performing the unit testing, UAT (end to end) testing, preparing test cases.
• Worked on more than 10 SDLC(Software Development Life Cycle) based projects and having good
experience in supporting audits.
• To handle all the production problems which needs to be addressed (known as 'owner support') and
have to be solved within one business day.
• Handling of 'service-requests' and 'user queries' which constitute works like
• Monitoring key production cycles and 24/7 availability for solving production problems.
• Analysis of user reported problems, find solutions and fix them.
• Promoting codes from Test region to Production.
• Providing analysis/data to owner queries and supporting monthly updates.
• Making enhancements and maintaining the application.
• Support product upgrades and compliance maintenance on differentenvironments.
• Communicating with clients on daily basis and providing the status of work.
 Analyzing the requirements and giving the estimation of working hours to client.
 Updating tables and to monitor their promotions to production.
 Preparing status reports and sharing the status of projects with manager,interfacing partners
and with clients.
 Working with clients on owner support queries.
 Training the new joiners and explaining the workflow of application tothem.
 Updating all the work related activities in a local database.
 Acquire skills and knowledge for effective delivery ofbusiness.

3. Key Achievements:
 Received 'Eminence and Excellence - ORION award' at IBM for the service 'Put client first'.
 Organized an event called ‘Bachpan’ with more than 200 kids and got appreciation for making
it a successful, fun filled event. Have the experience in event management by conducting
events like ‘Rangoli’, ‘IBM Dance Dhamaka’ within the organization.
 Starting from joining as a fresher into the project, I have handled a complete application
(Common Americas Transaction) successfully, henceforth got appreciation from my manager,
Application owner for grasping the application work flow so quickly and for its effective maintenance.
 Apart from my regular project work, I also won 1st
prize in two liquid challenges at IBM,
and provided solutions to the problems that have been encountered by other project
members.
 Received many appreciation mails from clients, Application owner, Project manager, Business
Area Manager, and other higher management for completing the critical issues within time and for
taking ownership in handling multiple requests related to my working application.
 Got 400 blue reward points from my manager as a token of appreciation.
 Always rated as the top performer in the project.
Other trainings and add-ons:
 Trained on JAVA language.
 Trained 3 months on Mainframes at IBM.
Educational Qualifications:
Bachelor of Technology in Computer Science of Engineering, from JNTU (Hyderabad), India.