1. Gulzar Saifi ☎ +919910453230
✉ saif.infy@yahoo.com
Objective:
To work in an organization with challenging& creativeenvironment where I can utilizemy
technological skillsas per the needs of the organization.
Professional Experience :
Organization Designation Duration
Infosys BPO Ltd, Gurgaon
Process Executive 16th May 2011 – 31st Dec 2012
Senior Process Executive 1st Jan 2013 – 31st Mar 2014
Process Specialist 1st April 2014 – till now
Working Knowledge Key Points:
 SQL, MS Access,DBMS
 Manage/Create/Assign Incidents,ServiceRequests with BMC Remedy.
 Project Coordination,Reporting& Data Analysis
 Proficiency in MS Excel, Word, PowerPoint & other Internet Applications
 Book inventories, Click and Impression Trackers,Banners with CRM.
Professional Experience Description:
Infosys, Gurgaon
May’11 - May’12
Infosys BPO is a global company with 12 delivery centres across the Asia Pacific,Latin America,
Europe and India.Our business solutions and leadership havebeen recognized by several global
forums. We arean equal opportunity employer and continue to be regarded for our global
people excellence practices.
Role/Responsibilities: Process Executive/Media Account Manager
Client: Yahoo! UK
 Campaign set up and Monitor advertisingcampaigns for Mobileand PC’s.
 Check all information/documents for new campaign needs to go live.
 Book inventories & clicks,get pricingapprovalsand createlines accordingto campaign
requirements for Mobile and PC’s with the help of CRM.
 Track performance of livecampaign (impressions,clicks & leads) and assign targeting
accordingly.
 Present livecampaign presentations with different ad positions.
 To ensure successful advertisingcampaigns,work closely with Adtech and Account
Management Team.
 Optimization of display campaign.
 Manage all Yahoo!Brand mobile campaigns which included creativeschedulingand internal
optimizations in order to drive more traffic to certain Yahoo pages.
 Generate final invoicereportof campaign with total impression and clicks.
May’12 – till date.

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Role/Responsibilities: Process Specialist/ TEM data analyst
Client: Vodafone Global Enterprise
 Order, monitor, track and manage the flowof fixed and mobile electronic carrier data
from multipledata sources and multiplecountries into centralized data stagingsystems.
 Monitor, track and manage the flow of centrally stored data into downstream business
applications.
 Escalateincidents to Tier 2 Data Analysts where required.
 Ensure data is delivered againstagreed timelines and quality standards.
 Responsibleto raisechangerequests through BMC remedy.
 Provideincidentresolution information back to the helpdesk.
 Handingcustomer or data originated incidents within agreed times as well as
responsibleto transformdata into standardized format after raisingCSA/DSA cycles
 Effectively investigate data consistency issues in thedatabaseand also any Customer
reported spend discrepancies with the help of SQL queries.
Professional Achievements:
 Winner of Infosys STAR award for a stellar performanceand critical contribution in
achievingorganizational goalsin 2012-2013 & 2014-2015.
 6 Time Spot award for maintain 100%quality in work at Infosys BPO Ltd.
Training and Certificate:
 Six Sigma YellowBelt.
 Completed “Certified Transaction Monitor”Quality trainingprogramatInfosys BPO Ltd.
 Completed Time Management certificatefrom Harvard ManageMentor.
 Completed Analytical Ability certificatefromHarvard Manage Mentor.
 Completed Presentation Skills certificatefrom Harvard ManageMentor.
Educational Qualification:
 BCA from CCS University Meerut.
Passport Details:
 PassportNumber - K9418045
 PassportExpiringdate– 23 Mar 2023
Personal Information:
 Father’s Name: Mr. Munshi Saifi
 Address for communication: F-1 Jamuna Bhawan,Near U-27 DLF Phase3,
Gurgaon, Haryana
 Permanent Address: Narangpur,Mawana, Dist.– Meerut U.P. 250406